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Head of Service - Patient Flow Mental Health - Band 8b

Coventry & Warwickshire Partnership Trust
£58,972 to £68,525 per annum
Closing date
14 Mar 2024

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This is a exciting time to join our senior management team of designing and delivering mental health services in the NHS. This is a newly developed post will work alongside all our partners and sub directorates to support patient flow and efficient delivery of our services.

Our mental health services works in collaboration with our local ICB, social care , voluntary sector and social enterprise services which has given us a an opportunity to lead the development of truly integrated health & care services.

This is an exciting time to join our senior management team to ensure holistic and patient focused in-patient care and crisis alternatives is delivered to national standards . as a Trust we continue to utilise and to develop integrated pathways across all systems and partnerships for mental health to enable effective patient journeys through our health and care system.

We are looking for an experienced, dynamic and highly skilled Allied Health Professional, Nursing or Social care Professional to join us as Head of Service for Mental Health-Patient Flow

Main duties of the job

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

The successful candidate will be responsible for the operational management of adult mental health patient flow services across Coventry and Warwickshire.

Working in accordance with trust values to ensure the delivery of effective, efficient and high-quality services. This role will work closely with the operational service managers and clinical and professional leads to develop and deliver safe and effective services in accordance with key national targets, clinical standards, service priorities and performance indicators.

The post holder will support and oversee delivery of services at a trust wide geographical level. You will be required to work autonomously in order to address issues impacting on service delivery with overall support and strategic direction the general manager.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart' this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We're are looking for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

A Head of Service will lead all aspects of the day to day operational management of the Acute Services patient flow for the sub-directorate of Adult and Older People Mental Health Services. The post holder will work in partnership Social Care, Head of Nursing ,Matrons, Service Mangers acrossthe directorates to ensure the delivery of high quality, cost effective patient care within resources available.

The focus of the post will be to provide strong operational leadership to a discrete portfolio of services. The post holder will be a key member of the Senior Management Team (SMT) managing the specialist service line and will be pivotal in ensuring that positive outcomes for patients and staff are achieved.

The post-holder will be responsible for ensuring that services are delivered safely and to a high standard and within the budget. There will be a need to be transformative and innovative as services expand and relationships across the ICB system are developed to meet local needs.

They will work with others to continuously improve services, ensure service user and carer experience is positive services are responsive and accessible and transitions between services are smooth and seamless. They will ensure that clinical governance mechanisms are in place, driven at a local level ensuring best practice is maintained. This will include working with Safety & Quality colleagues to ensure that CQC and national polices and procedures are managed to communicate effectively with stakeholders.

They will demonstrate a high level of effective communication to promote staff engagement and co production at all times. At all times supporting the Trust and where relevant, the reputation of senior colleagues, maintaining a positive attitude with strong commitment to results.

They will Contribute to the strategic planning, development of existing and new services, ensuring that the services are responsive to the diverse needs of the local population we serve. Working within the Senior Management Team, they will be accountable for implementation of and leading on service development within our local communities, striving at all times to promote personalised care, wellbeing, safety and social inclusion. The post holder deputise for the SMT other colleagues as required.

Person Specification



  • Educated to master's degree level or equivalent level of experience of working at a senior level
  • Relevant qualification in learning disability field or mental health field

Knowledge and skills


  • Must be able to demonstrate excellent verbal and written communication skills, with the ability to translate and present complex information to a variety of internal and external audiences
  • Must be able to demonstrate an ability to quickly establish and maintain effective working relationships across organisational and professional boundaries.
  • Must demonstrate the ability to give verbal presentations and/or deliver written reports/papers to senior stakeholders and influential groups of decision makers
  • Excellent understanding of national policy in relation to services for urgent care Mental Health Services
  • Good interpersonal and relationship management skills and highly developed political skills
  • Chairing skills and ability to manage meetings with multidisciplinary statutory, voluntary sector, patient, carer and public inputs
  • High level analytical skills and ability to draw conclusions from combinations of qualitative and quantitative information sources and present in a concise manner.
  • Ability to develop and implement innovative solutions, to problem solve and respond to sudden unexpected demands
  • Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
  • Ability to champion a more effective use of technology within the service and new ways of working
  • Ability to positively motivate staff
  • Ability to manage poor performance



  • Experience of interpreting complex information, distilling key messages and themes and presenting a position and options to various types of audiences
  • Experience of working with senior and/or level stakeholders to form and enact cross organisational strategic plans, projects or initiatives
  • Evidence of delivering successful change within an organisational context or multi-agency context, using a range of effective influencing, negotiation, facilitation and process skills
  • Demonstrable experience of driving service improvements and/or understanding linked to the equality and diversity agenda
  • Experience and understanding of safeguarding
  • Experience of researching best practice, interpreting its relevance and processes/ practices which could be implemented successfully to achieve service changes or system reform
  • Experience of managing budgets, involvement in budget setting and working knowledge of financial processes



  • Ability to work throughout the CWPT geography as required for specific projects or CWPT wide developments

Employer details

Employer name

Coventry and Warwickshire Partnership Trust


Caludon Centre

Clifford Bridge Road



Any attachments will be accessible after you click to apply.


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