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Band 8a Service Lead - BNSSG Complex Emotion Needs Service

Avon & Wiltshire Mental Health Partnership NHS Trust
Brislington, Bristol
£50,952 to £57,349 a year pro rata
Closing date
13 Mar 2024

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Other Health Profession
Band 8A
Contract Type
Part Time
The BNSSG wide complex emotional needs service is a newly developed team who's aim it is to improve standards of care by providing education, supervision and specialist clinical input for service users with complex emotional needs (personality disorder) who are accessing secondary mental health services within BNSSG.

The team are seeking a post holder who will work alongside the clinical lead, senior lived experience practitioner and senior clinical psychologist to work BNSSG wide and contribute to the leadership of the team. They will be responsible for line managing and supporting the professional development of five senior practitioners based in each of the five localities, Bristol (North, Central & East, South), North Somerset and South Gloucestershire. The service lead will also take on some operational duties alongside admin to ensure the team functions well.

To influence the provision of best practice within teams and across BNSSG through education and supervision. To contribute both clinical and leadership skills to the ongoing development and improvement of services for complex emotional needs. The successful candidate will work alongside the clinical lead and senior lived experience practitioner for the team to develop interventions and services, which lead to improved psychological, social and health outcomes for a diverse group of service users across BNSSG.

Main duties of the job

The BNSSG Wide CEN Service operates a hub and spokes model across BNSSG and has staff allocated to each of the five localities as well as a BNSSG Wide leadership team. The team are partnered with the recovery teams and psychology teams and support the delivery of evidence based interventions including structured clinical management (SCM), dialectical behaviour therapy (DBT) and mentalization based therapy (MBT). They also offer clinical supervision, training and support to the multidisciplinary teams.

All team members have clinical caseloads and the post holder would be required to take on a small caseload of service users to deliver evidence based care to either SCM, DBT or MBT.

The team comes together on a weekly basis to connect within their area of specialism as a whole and have a regular programme of CPD, team meetings and service development.
  • To increase the quality of life for service users with difficulties associated with complex emotional needs (aka personality disorder) in BNSSG.
  • To reduce the harm people experience associated with this set of difficulties.
  • To improve the working lives of staff who work with this group of people to keep services healthy and sustainable for the present and future.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B& NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description

Job responsibilities

  • To co-lead and co-ordinate the delivery of the complex emotional needs service.
  • To influence and work alongside clinical teams to facilitate service improvement.
  • To work alongside all professional groups to support the provision of best practice.
  • To develop appropriate measures for service improvement and ensure that they are delivered as intended.
  • To provide active support to clinicians, practitioners and managers in the delivery of integrated governance within the complex emotional needs service, ensuring its fit with the wider governance infrastructure across the Trust, County/District/Local Authorities and ICPs.
  • To ensure that co-production values are integrated into your working practice and work alongside staff with lived experience.
  • To make effective use of information (qualitative and quantitative) towards decision making around priorities for service improvement.
  • To support the complex emotional needs service to keep up to date on mental health developments, policies and guidance (e.g. 10 High Impact Changes, NICE guidelines), and undertaking gap analysis and action planning accordingly.
  • To receive feedback from complaints and incident analysis in terms of governance learning and improvement.
  • To develop and deliver targeted training initiatives and other educational processes as a mechanism for embedding new practices/initiatives.
  • To manage the effective delivery of identified objectives and projects through others, engaging with colleagues at all levels and from all professional backgrounds.
  • To liaise with key internal and external stakeholders, establishing criteria for measurement, influencing the delivery of key targets and ensuring policy is embedded in practice based on a shared understanding.
  • To effectively manage delegated budgets linked to specific activities/projects, ensuring value for money.
  • To manage specific time-limited projects, defined in line with the complex emotional needs services priorities.
  • Support the implementation and evaluation of new models of care such as structured clinical management.

Person Specification

Education and Qualification


  • A registered qualification and professional registration in one of the following at graduate level in nursing, social work, occupational therapy, arts therapy, clinical psychology. (BABCP, BACP, UKCP, BPC etc.)


  • Evidence of further post-graduate training in a relevant subject.

Experience and Knowledge


  • Substantial experience of working in health and social care setting, including experience gained at team leader or senior practitioner/clinician level.
  • In-depth knowledge of Integrated Governance processes.
  • Detailed knowledge of National guidance and best practice within the field of complex emotional needs (personality disorder).
  • Ability to demonstrate high level of teaching and supervisory skills.
  • Experience of effective service planning in the context of partnership working. Knowledge and experience of working alongside partner agencies.
  • Significant experience of implementing change.
  • Effective presentation skills with experience of delivering to varied audiences


  • Evidence of further post graduate training in supervision or leadership.

Skills and Abilities


  • People management skills and experience of managing teams and activities.
  • High level influencing and negotiation skills. Ability to work across teams and across Trust area influencing practice whilst not directly managing teams.
  • Ability to critically analyse complex data, developing qualitative and quantitative measures.
  • Ability to communicate both internally and externally across organisations. Ability to present complex data to a variety of audiences
  • Keenness to stay in touch with realities of frontline working
  • Self motivated
  • IT literate in a Windows environment Creativity, with an innovative approach to problem-solving


  • Experience and skills in managing positive working relationships in challenging circumstances between different agencies.
  • Experience of carrying out audits and research.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust


Callington Road Hospital

Marmalade Lane

Brislington, Bristol


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