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Principal Pharmacy Technician, Operational Services

Moorfields Eye Hospital NHS Foundation Trust
£58,698 to £65,095 a year pa pro rata including HCAS
Closing date
8 Mar 2024

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Pharmacist, Pharmacy technician
Band 8A
Contract Type
Full Time
The Pharmacy Department at Moorfields Eye Hospital is dedicated to a high quality of service and promoting the best value of medicines and efficient pharmacy service provision across all sites.

There are several Moorfields satellites across London including district hubs, local surgical centres and community based outpatient clinics where pharmacy services are delivered. Some of the larger sites are also served by a dedicated Moorfields satellite pharmacy dispensary.

With advancements in digital technology, complex medicines and rising service needs, changes are necessary in service delivery to ensure we continue to deliver an efficient and cost effective service and ensure the smooth running of operational pharmacy services across all relevant Moorfields sites.

Main duties of the job

  • Clinical and Operational Pharmacy
  • Strategy
  • Corporate Medicines Safety & Governance
  • Service Level Medicines Optimisation
  • Managerial and supervisory responsibilities
  • Leadership
  • Education and Training
  • Research

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Easy and quick transport links
  • A range of attractive benefits and discounts
  • Access to Blue Light Card and other NHS Discount Schemes
  • Free Pilates classes
  • Full support and training to develop your skills
  • Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job description

Job responsibilities

Clinical and Operational Pharmacy Services

To develop and deliver operational pharmacy services in line with national initiatives, department, and trust strategy. This includes the identification, assessment and implementation of new technologies and novel ways of working to ensure that pharmacy services delivered are safe, efficient, and cost effective and able to meet the demands of the service.To manage patient facing pharmacy services and directly line manage Lead Pharmacy Technicians across all Moorfields sites working within dispensaries and within the pharmacy procurement and distribution teams.To ensure patient facing pharmacy services are delivered in accordance with trust and departmental policy and procedure.Development of relevant pharmacy policies, procedures, and training.

  • To advise the Deputy Chief Pharmacist/Chief Pharmacist on the departmental and trust strategy as it relates to the identification, assessment, and implementation of new technologies (including infrastructure) and ways of working to support:
    • Smooth running of operational pharmacy services
    • Compliance with medicine regulation across the trust
    • Delivery of Cost Improvement Plans (CIPs) associated with the above
    • Effective departmental training and education for operational and patient facing staff
  • To develop and present appropriate business cases for the development of pharmacy clinical, operational, procurement, stores and distribution services, and digital medicines solutions as necessary.
  • To support the Chief Pharmacist in delivering the trusts Medicines Optimisation and Pharmacy Strategy.Corporate Medicines Safety & GovernanceTo support the Trusts Medication Safety Officer for NHS England to promote the safe use of medicines.To support the trust corporate medicines governance strategy, through development, implementation and monitoring of relevant policies and standard operating procedures, i.e. through audit.To monitor safe management of medicines, improve medication incident reporting and learning.Service Level Medicines OptimisationTo support the clinical services in developing policy and procedure with regards to the safe, effective, and cost-effective use of medicines.To manage the Lead Pharmacy across Moorfields sites and to support clinical service level review of medicines usage. This is to ensure safe, effective, and efficient use of medicinesand support CIP initiatives.To support the clinical pharmacy services in the management of medicine related incidents and interface issues.To support the clinical pharmacy services in the development and implementation of electronic prescribing functionality to support the safe, effective, and cost-effective use of medicines.Managerial and supervisory responsibilitiesTo manage the Operational Lead Pharmacy Technicians across the trust and act as a role model and provide leadership to all staff.To be responsible for overseeing the management of all the pharmacy technical staff across the trust.To manage patient facing pharmacy staff issues related to sickness absence, grievance and discipline and manage these in accordance with trust policy and procedure.To be responsible for the recruitment and selection of staff and to ensure Human Resources (HR) trust policies are followed.To be responsible for ensuring staff working within areas of responsibilities are competent and work to local standard operating procedures.

LeadershipTo act as role model for all pharmacy staff delivering clinical and operational pharmacy services.To work in conjunction with the other Lead Pharmacists and Pharmacy Technicians in taking delegated responsibilities from the Chief Pharmacist.

Education and TrainingTo support the departments education and training agenda.To support arrangements for provision of training related to safe and effective use of medicines across all staff groups.To oversee the delivery of education and training for pharmacy technicians, assistants, and other pharmacy support staff in line with GPhC and national standards.

ResearchTo identify and support research related to the safe and effective use of medicines.To support the trusts audit programme as it relates to the safe and effective supply of medicine.

Person Specification

Education / Qualification


  • Registered with the GPhC
  • NVQ pharmacy services level 3
  • ACPT


  • Management qualification or equivalent experience
  • Leadership qualification or equivalent experience



  • Significant post registration experience
  • Dispensary management experience
  • Experience in mentoring, training, performance review and appraisal
  • Experience in leading in audits
  • Experience in development and review of SOPs, policies, procedures, and guidelines
  • Managing pharmacy staff


  • Experience in producing a business case
  • Ophthalmic Pharmacy
  • Responsibility for budget and budget setting



  • good general pharmaceutical & clinical knowledge
  • Ability to analyse and critically appraise operational data
  • Planning and co-ordination of operational pharmacy service delivery
  • awareness of and commitment to the principles of clinical governance


  • Clinical Ophthalmology
  • CIPs projects and QIPP initiatives



  • Excellent written and oral communication skills
  • Leadership & management skills
  • Time management skills
  • Ability to prioritise own work and that of the team

Personal qualities


  • Team player
  • Enthusiastic
  • Able to work under pressure
  • Reliable and punctual
  • Able to motivate self and others

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust


City Road



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