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Operations Manager - Medicine

Frimley Health NHS Foundation Trust
£60,983 to £70,536 per annum inclusive of HCAS
Closing date
5 Mar 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
The post holder will be responsible for the operational management of clinical specialties within their Directorate's portfolio. This includes the delivery of national and corporate performance targets including finance, activity, workforce and others as applicable.

The post holder will work closely with their deputy operations managers (ifapplicable), service managers (if applicable), and heads of nursing to provide operational support for elective and non-elective pathways, working together to ensure the service continues to improve and develop.

In addition, the post holder will work closely with the chiefs of service, consultants and clinical staff to ensure that projects and initiatives are developed and implemented successfully and that an excellent patient experience is provided.

Main duties of the job

Responsible for the operational management for directorate services.Help clinical teams resolve operational issues on a day-to- day basis, ranging from basic administration issues, to more complex problems.Work closely with heads of nursing to provide operational support and helpwith any issues as required.

Ensure the establishment and maintenance of good relationships andcommunication throughout the departments, promoting a culture whereclinical and other staff are actively involved in decisions on how services are provided and targets are delivered.

Work closely with consultants and clinicians to develop innovative patientfocused services.

Ensure contractual and performance targets are met, including the delivery of key performance targets for elective and non-elective activity, reporting any variances to the Associate Director, and providing an action plan as required.

Lead on capacity planning processes and discussions. Represent the service areas on relevant internal committees.

Lead on waiting times for the departments, ensuring that robust internalmechanisms are in place to plan, manage and monitor services to meetaccess targets.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,00 people across Berkshire, Surrey, Hampshire and south Buckinghamshire.

As well as delivering excellent general hospital services to local people we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have 3 main hospital- Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values and the behaviours that support them guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialities.

Job description

Job responsibilities

Financial Management

Responsible and accountable for specific directorate budgets, ensuring theoptimum use of resources and establishing and maintaining effectivemanagement process to ensure financial control.

Identify and implement cost improvements and revenue generationopportunities in accordance with corporate policy and the directoratesstrategic agenda.

Human Resources

Provide leadership, direction and support to all staff within the departments, encouraging team working and good working relationships.Ensure all staff within the areas managed receive regular appraisal and have personal development plans.

Ensure the directorate implements and adheres to Trust HR policies andprocedures.

Assist in the overall management of staff recruitment and selection, manage sickness absence, training and other HR policies.

General Management

Lead on specific projects as required by the Associate DirectorIdentify potential for service improvement and develop business plans forservice developments investigate and respond to patient complaints.

Develop and implement changes based on external and internal reviews ofservices.

Person Specification



  • Masters' degree or equivalent level of experience
  • Postgraduate qualification in management

Specific Competancies


  • Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
  • Excellent communication skills, including negotiation, with the proven ability to liaise effectively within a multidisciplinary team-based environment
  • Detailed knowledge and understanding of NHS targets
  • Ability to meet deadlines and complete tasks within agreed timescales
  • Project management skills
  • Operational/organisation skills and ability to lead, motivate, inspire and support a multi-professional team
  • IT literate: proficient in the use of word processing and spreadsheet packages
  • Ability to understand complex issues, problem solve and propose solutions

Employer details

Employer name

Frimley Health NHS Foundation Trust


Base will be Wexham however this is a cross site role

Wexham Park Hospital, Wexham Street



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