Skip to main content

This job has expired

Phlebotomy Manager

Norfolk and Norwich University Hospitals NHS Foundation Trust
£35,392 to £42,618 per annum, pro rata
Closing date
5 Mar 2024

View more

Other Health Profession
Band 6
Contract Type
Full Time
The Phlebotomy Department based at the Norfolk and Norwich University Hospital (NNUH) is part of the Eastern Pathology Alliance (EPA), a managed Pathology network involving NNUH, the James Paget University Hospitals NHS Foundation Trust and the Queen Elizabeth Hospital Kings Lynn.

The Phlebotomy department is responsible for the provision of a phlebotomy service at NNUH only. This covers provision of daily ward based phlebotomy on a 7 day per week basis as well as outpatient phlebotomy on the NNUH site.

Interview Date: 19th March 2024.

Main duties of the job

This is a full time substantive opportunity for the successful candidate to work in a busy hospital department.

The post holder will act as technical and operational lead for Phlebotomy at NNUH, to be the primary point of contact for technical and clinical advice and expertise for Phlebotomy. The primary purpose of the role is to ensure the provision of a high quality phlebotomy service organising the service and liaising with multiple users of the service across the Trust. The phlebotomy manager is line manager for a team of approximately 40 people as well as responsible to coordinating a sub team of approximately 10 bank staff

To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

The following skills and experience will be required and are essential for the successful candidates:
  • To communicate departmental and Trust initiatives and issues to staff via regular staff meetings, one to one discussions and written communication (electronic or printed)
  • To represent Phlebotomy at Trust and regional level by attending meetings and collaborating in service improvement projects. This will involve proposing and developing service improvement projects and business cases and presenting to senior EPA and NNUH divisional management and where necessary other NHS providers and external agencies.
  • Provide a high level of tact diplomacy and persuasive skills when dealing with enquiries from within the Trust and when working with other NHS providers and external agencies
  • To work with Senior EPA management, Trust management and other stake holders to develop plans and implement projects as they relate to phlebotomy services
  • Process and communicate complex data to facilitate the dissemination and collection of information within the department and develop effective communication processes
  • To define data collection strategies in using a variety of methods and sources to measure and assess service demands. And use to analyse, identify areas where improvements can be made and respond to and develop strategies for changing service demands and improvements

Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Person Specification



  • Level 5 Qualification in management or equivalent experience in a management role
  • Trained and competent to perform Venepuncture, with detailed knowledge of venepuncture techniques and other clinical skills



  • Extensive experience managing a large team > 10 people in a NHS or customer service organisation
  • Significant experience in performing Phlebotomy and or working in a clinical setting



  • Be able to adapt to the changing exigencies of the service
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion


  • Has a working knowledge of relevant legislation and its application to the Directorate of Laboratory Medicine/Cellular Pathology

Employer details

Employer name

Norfolk and Norwich University Hospital


Norfolk and Norwich University Hospital

Colney Lane



Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert