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eRoster Support Analyst

Employer
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Location
Doncaster
Salary
£28,407 to £34,581 Pro Rata Per Annum
Closing date
8 Mar 2024

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Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
The post holder will work in the People Systems and Workforce Information Team and will facilitate the roll out of medics rostering modules within the trust, supporting end users and working with key stakeholders.

The post holder will support in the implementation of medics rostering modules, and haveresponsible for supporting users, maintaining, controlling access and the security of the medics rostering applications and be a Subject Matter Expert (SME) in the use of all modules of the software and associated processes, having the ability to produce and analyse data, and also seek out and resolve software and end user issues effectively.

Main duties of the job

  • As an SME provide first line support to trust managers and end users for query resolution including system access, software and end user issues diagnosing and resolving day to day system queries, errors or malfunctions independently and escalating issues where necessary
  • Produce material and deliver End User training (provision of appropriate new starter and upgrade training and the writing/updating of user manuals for both clinical and other operational staff).
  • Account management escalation process with supplier
  • Ensure system probity between ESR (Electronic Staff Records) and Medics Rostering applications via synchronisation of the systems on a timely basis.
  • To have understanding of project management framework and processes. Assist and support any change or project management activity by providing input of knowledge/data, and carrying out any required actions resulting from the activity. Work proactively to own vast majority of administrative responsibilities to maximize productivity of the Project and Implementation Manager's respectively.
  • Support the design, implementation and upkeep of an effective system to evaluate and measure system software benefits.


About us

Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help youDevelop,BelongandThrive,Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits including:o Extensive range of learning opportunities o NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential criteria.

Person Specification

Knowledge & Experience

Essential

  • Extensive and demonstrable experiences in the configuration, use of and support of eRoster system solutions
  • Strong analytical skills with the ability to make effective judgments involving complex facts or situations across a range of issues
  • Evidence of working in high performing customer service team


Desirable

  • Evidence of working within Change Management or Project Management environment
  • Experienced in the use of Medics Rostering systems, Trac recruitment system and the ESR Payroll and similar HR systems


Qualifications

Essential

  • Practical knowledge of roster and payroll systems and processes
  • Educated to degree level in Business admin or related field, or equivalent experience


Desirable

  • PRINCE 2 qualified


Interpersonal skills

Essential

  • Evidence of effective and successful coaching/training of others
  • Highly effective interpersonal, communication, verbal and writing skills
  • Able to build and maintain effective relationship at all levels


Organisational skills

Essential

  • Proactively identifies opportunities to support and guide others to maximise productivity and remove potential blockages and obstacles


Desirable

  • Experience of project methodologies and working with project plans
  • Experience of supporting, guiding and development of others


Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT

Any attachments will be accessible after you click to apply.

272-6046545

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