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Operational Team Manager

Kent & Medway NHS & Social Care Partnership Trust
£43,742 to £50,056 per annum
Closing date
7 Mar 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We have an exciting opportunity for a registered mental health professional (nursing, occupational therapy or social work) to join the new West Kent Community Rehabilitation Service as Operational Team Manager. Within this role you'll help to set up a new service & be a part of the exciting Rehabilitation Strategy improving patient recovery.

Under the direction of the Service Manager, you will be responsible for the day-to-day management and leadership of the new Community Rehabilitation Service in West Kent. You will manage a team of clinical staff & be responsible for supporting individuals to reach their potential & to ensure consistent delivery of high-quality care.

The Community Rehabilitation Service provides a flexible range of mental health interventions to help clients complex mental health needs to manage their mental health more effectively & remain in their own homes. The team works in close partnership with Social Care & housing providers to ensure each client has the necessary resources available to enable them to engage in their rehab journey. Across the Community Rehabilitation teams, the clinical team consists of Occupational Therapists, Psychologists, Nurses, & VCSE Workers.

The ideal applicant will have experience of working as a band 6 practitioner in a community mental health service. You'll be competent at managing a complex caseload & have a good understanding of the health & social needs. You'll also have supervisory & leadership experience.

Main duties of the job

To provide operational leadership and coordination of a multi-disciplinary team to ensure the delivery of effective, efficient and high-quality service for service users. The role will include operational responsibilities

You will:
  • line manage clinical staff.
  • utilise data to monitor the performance of the service against performance and quality indicators.
  • use your leadership skills to motivate and support high levels of performance amongst your team and delivery of quality care.
  • ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.
  • have a lead role in the recruitment and retention of staff.
  • be required to liaise and collaborate with other services to promote and enhance patient experience and recovery.
  • ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.
  • work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.
  • work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.
  • ensure complaints are dealt with in a timely manner and any learning is shared and embedded.

Please refer to the attached job description for more information.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Job description

Job responsibilities

  • To be able to demonstrate a high level of interpersonal and communication skills in order to effectively communicate sensitive information on a frequent basis with service users or carers where there may be barriers to
  • To have proven ability to compile written reports, including case notes, HR investigations, complaints and SIs.
  • To be able to deal with complex situations and hold difficult conversations with staff who maybe underperforming, or not upholding Trust and Team
  • To establish and maintain effective communication systems within the team to ensure the flow of current information to and from operational forums and to ensure that objectives are cascaded and
  • To exercise clinical judgement when dealing with the holistic care of service users and carers, taking into account complex family aspects of their care.
  • To promote evidence-based practice within the team.
  • To ensure the team meets any set quality or performance standards / targets and is able to provide evidence to support this when requested by the Locality Services Manager
  • To plan the implementation of policies and service developments within the team which reflect modern evidence-based practise.
  • To assist in the planning and delivery and evaluation of effective services within the locality which meet the needs of the service users and the expectations of commissioners and CCG.
  • To deputise for Locality Services Manager as required during periods of leave.
  • To provide routine clinical leadership, caseload management and support on a day- to-day basis for team members or junior colleagues, whilst ensuring access to appropriate professional managers over matters of professional expertise.
  • Be available to team members to joint work and for consultation on complex cases.
  • To undertake risk assessments in relation to vulnerable service users providing detailed advice regarding risk management plans.
  • Ensure that a Duty of Candour is maintained with services users/carers at all time.
  • Ensure services are able to be delivered safely and in accordance with the requirements of the Health and Social Care Act, including monitoring the quality and safety at each site of responsibility, identifying breaches, escalating them and acting on them as soon as possible.
  • Be responsible for ensuring a regular process of review is in place to detect incidents that indicate adverse quality of care, and triangulate.
  • To assist the Locality Services Manager in ensuring ensure that all staff comply with Trust Policies, Procedures and Guidelines, these are reviewed accordingly in locality meetings.
  • To assist the Locality Services Manager in ensuring individual and team compliance with Risk Management Datix Register, and Health and Safety requirements inclusive of lone working by taking a lead role in these areas.
  • To assist in the dissemination of policies throughout the team and to ensure understanding and application through signed accountability that content is understood and adhered to.
  • To assist in the recruitment process for the team in conjunction with the Locality Services Manager.
  • To effectively use human resources ensuring safe levels of staffing which reflect the necessary and appropriate skill mix.
  • To ensure timely management supervision and facilitate the provision of clinical supervision for all staff and ensure that all staff receive regular professional supervision (contributing to this provision as appropriate).
  • To monitor the quality of record keeping within the team set against standards that reflect the minimum requirements of the Trust and professional bodies.
  • Under the direction of the Locality Services Manager, to carry out the auditing of records across the Younger Adults Service and within own team as requested.
  • Support the enhancement of practice, training and development of all team members.

Please refer to the attached job description for more information.

Person Specification

Training, Qualifications and Registration


  • Registered Mental Nurse/Diploma in Nursing (Mental Health), Social Work or Occupational Therapy Degree
  • Teaching and assessing qualification.
  • Leadership CPD to diploma standard.


  • Management/Clinical Leadership qualification or equivalent experience.



  • Minimum of 2 years experience at Band 6 within a Community Service for Younger Adults with Mental Health Needs.
  • Experience of managing a complex caseload within a Community setting for Younger Adults with Mental Health Needs.
  • Leadership experience and skill of managing multi-disciplinary team.
  • Change management skill.


  • Experience of managing staff groups.

Knowledge and Skills


  • In-depth knowledge of the needs of Younger Adults with Mental Health Needs.
  • In-depth knowledge of the Care Programme Approach.
  • In-depth knowledge of Trust Policies, Procedures and Guidelines and how they relate to Community Services for Younger Adults with Mental Health Needs.
  • Sound knowledge of legislation relevant to area of practice, i.e. Mental Health Act, Mental Capacity Act.
  • Comprehensive knowledge of current treatments.
  • Ability to effectively manage a team.
  • Able to motivate staff and manage complexity in change.
  • Proven excellence in verbal and written communications.
  • Proven organisational skills.
  • To be able to effectively manage a clinical caseload.
  • Computer skills acquired through training or practical experience.


  • Familiarity and understanding of Audit.
  • Knowledge of Adult protection procedures.
  • Knowledge of Trust data bases.
  • Knowledge of Assessment tools for Younger Adults with Mental Health Needs.
  • Familiarity with recent research and corporate initiatives.
  • Able to use resources effectively within an agreed budget.



  • To be aware of and demonstrate the Trust values.
  • To be able to travel efficiently throughout the area.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust


Maidstone Community Health


ME14 5TS

Any attachments will be accessible after you click to apply.


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