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Senior Coordinator

Nottinghamshire Healthcare NHS Foundation Trust
£35,392 to £42,618 per annum pro rata
Closing date
7 Mar 2024

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Other Health Profession
Band 6
Contract Type
Full Time
Working under the ROE agreement under the management of Aramark.

To influence the operational delivery of comprehensive, high quality, cost effective Hotel Services in all aspects of the Aramark/ NHS plan, Trusts policies and procedures, quality issues, staff training, sub-contracts management, Government led initiatives, food safety and health and safety legislation and internal procedure/service manuals.

Responsible for the day to day contract management and control of staff, equipment and consumable supplies in accordance with Aramark/Trust and legal procedures.

Main duties of the job

Experience of leading, Monitoring and management of National cleaning standards hygiene & safety including auditing of operational domestic cleaning services. Monitoring of risk, health, safety in the work place . Experience of identifying training needs . Knowledge of relevant legislation and regulations. Experience with financial and budgetary controls. Experience in managing sickness, PADS and minor disciplinary matters. Able to cover for the Hotel Services General Manager. Lead management, knowledge and understanding of ISO quality standards . Management of sub-contracted services and the re-tendering before contracts expire. Management, knowledge and understanding of Government and/ or NHS Estates initiatives (e.g. ERIC returns, Better Standards for Health). Maintaining the Environmental Management Systems in place by attending all updates and conducting audits. Recruit, select and retain staff . The delivery of health and safety associated training . Trust mandatory training. Has or willing to work towards C.I.E.H Advanced Health and Safety Certificate. Quality and contract auditing and management of all aspects of a Hotel Services contract, recommending corrective action and producing relevant data. Qualified and experienced in training the C.I.E.H. Level 2 and Intermediate Certificates in Health and Safety Courses. NVQ level 3 in Management (or equivalent) willing to work towards level 4

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!


Job description

Job responsibilities

Ensure the quality provision of cost effective Hotel Services.

Monitor compliance with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these, communicating all changes and policies to all the relevant staff.

Monitor departmental compliance to all statutory regulations affecting the range of Hotel Services including Food Hygiene, Health & Safety at Work, quality awards e.g. ISO 14001

Review of staff performance together with their individual training needs through the PADs process. To include regular team briefings with the Hotel Services staff which are to be recorded and kept.

Implement regular service reviews and develop innovative proposals to reduce costs and improve efficiency/cost effectiveness particularly in relation to the sub-contracted services in conjunction with the Hotel Services Manager (Operational).

Lead and contribute to the delivery of the relevant aspects of the Better Standards for Health in relation to Cleanliness in Hospitals and PLACE programmes and initiatives, producing and providing reports and action plans for all relevant departments.

Manage the performance of all activities carried out by the department in order to identify areas of under achievement, potential improvement and the development of revised working arrangements, systems and procedures. Take corrective action as necessary.

Lead the Hotel Services team in order to retain current quality awards (e.g. ISO 14001 Environmental Management System.

Implement systems and control measures within Hotel Services with regard to purchasing, stock control and movement, etc. by introducing initiatives which assist towards overall budgetary control and service enhancement.

The purchase and allocation of materials, consumables, non-consumables and light equipment for the provision of the domestic, catering, switchboard, portering and security services within the limits of the budget and in accordance with ARAMARK/Trust purchasing procedures.

To maintain standards of cleanliness in all areas and to carry out quality control checks regularly, internally, with the Client and the Trust which are to be recorded and kept.

Staffing, recruitment and appropriate induction of new staff into their work in accordance with Trusts policies and procedures.

To interpret and manage all operational aspects of the service specification of services under the overall leadership of the Hotel Services Manager (Aramark).

To maintain standards in catering, portering, domestic services impacting on direct patient care and responding to user requirements.

Contribute to the overall staff training aspect especially with the job training of specific needs and tasks to ensure a highly trained team carry out their duties efficiently and effectively.

To plan and deliver additional training sessions and presentations as directed by the Hotel Services Manager and evaluate all training.

Ensure strictest adherence to Health and Safety at Work Act with regard to yourself, staff, patients and visitors.

Undertake routine ward/dept visits as a regular feature of the service, liaising with the relevant Ward Manager/Head of Department to discuss any issues.

General administration to include wages, trading and purchasing documentation and any other legal and Trust administration as required.

To lead Hotel Services in partnership with ARAMARK and Trust HR in actively monitoring and controlling staff sickness through, regular meetings, interviews and target setting making referrals to Occupational Health when required. Producing case reports to be presented to the Hotel Services Manager (operational).

To lead and motivate the personnel employed within Hotel Services by proper allocation of duties and responsibilities with fair and prompt treatment of disciplinary and grievance cases which may arise. Provide counselling as required.

Support and monitor the delivery of cost effective professional sub-contracted services. (to relevant premises - i.e. general, clinical and sanitary waste, pest control, window cleaning).

Play a maximum part in the development of close and harmonious relationships between Hotel Services and client staff.

To assist with direct service provision as occasionally required.

To attend meetings, training courses or occasionally participate in special tasks or projects considered necessary as directed by the Hotel Services Manager.

Chair/lead relevant meetings/groups, produce minutes with action plans for all work and activity associated with this role.

To contribute to the Hotel Services on-call rota.

Person Specification

Experience and Knowledge


  • Understanding of audits
  • Experience of identifying training needs
  • Knowledge of relevant legislation and regulations



  • Achieved grade/experience


  • NVQ Level 4

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust


Highbury Hospital

Highbury road



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