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People Promise Co-ordinator

North Cumbria Integrated Care NHS Foundation Trust
£28,407 to £34,581 per annum, pro rata
Closing date
5 Mar 2024

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Other Health Profession
Band 5
Contract Type
Part Time
People Promise Co-Ordinator 30 hours per week

This post holder will have the opportunity to work alongside colleagues at the trust to improve employee experience. They will support the embedding of the NHS 7 People Promises listening to feedback and ensuring people have a voice that counts. Using all listening channels available they will work with people to make improvements to support colleagues to want to stay working in the NHS for longer.

Main duties of the job

This post holder will support the delivery of our improving employee experience priorities through the embedding of the wider NHS People Promise agenda through facilitation, engagement with stakeholders (internal and external), analysis, planning, consultation and project management

The will represent the NHS People Promises at internal meetings, training and events, presenting and promoting the this work in a positive and professional manner.

They will manage and co-ordinate the provision of data to inform decision making, across the Trust. They will provide advice, guidance and support to staff on NHS People Promises and the importance of positive employee engagement

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
  • Being a clinically led organisation
  • Quality and safety at the heart
  • A positive patient experience every time
  • A great place to work
  • Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation

Job description

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies?
  • Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
  • If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:
  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email:

Unlock Tel: 01634 247350, email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: �18 + Administration cost of �3.85 = �21.85. Deducted at �6.85 from 1st month salary and �5 deducted from salary over following 3 months.

Enhanced Check: �38 + administration cost of �3.90 = �41.90. Deducted at �11.90 from 1st month salary and �10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position further details will be provided upon appointment if applicable.

27 day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification



  • Educated to Degree level, or equivalent qualification, knowledge and experience.
  • Experience within Employee Engagement and Employee Experience where post holder is able to demonstrate clear knowledge of specialism


  • Ongoing related CIPD/or equivalent relevant qualifications e.g. inclusion, OD facilitation skills



  • Knowledge and understanding of Employee engagement
  • Experience of planning and facilitating engagement with colleagues from across the trust
  • Significant experience of administrative processes and using digital systems to produce and interpreted Employee Engagement reports
  • Experience of delivering or co-delivering training to staff and managers
  • Experience of maintaining accurate staff record and sensitive information relating to monitoring information
  • Proficient user of IT equipment and software applications.
  • Knowledge of public sector service delivery, quality and performance


  • Understanding of the NHS People Promises



  • Ability to plan, organise and coordinate stakeholder events, network meetings and workshops
  • Excellent interpersonal and communication skills with the ability to display excellent listening skills
  • Ability to use data collection systems to obtain, analyse and present monitoring information
  • Excellent organisational skills
  • Strong influencing, networking and negotiation skills
  • Critical thinking and problem solving skills
  • Ability to engage with internal and external stakeholders, including ICP and ICS colleagues and all grades of clinical and non-clinical staff
  • Working to tight deadlines, whilst prioritising multiple tasks with minimal supervision
  • Ability to deal sensitively with confidential information regarding Employee engagement related topics

Personal Circumstances


  • Able to build rapport
  • Ability to work flexibly as part of a virtual team
  • Confident and professional manner
  • Self-aware, understands influence of self on others

Other Requirements


  • Demonstrable commitment to lifelong learning
  • Access to transport to move freely between organisation sites
  • Ability to occasionally work out-side normal office hours

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust



Baron Way, Kingstown Business Park



Any attachments will be accessible after you click to apply.


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