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Operational Manager

Greater Manchester Mental Health NHS Foundation Trust
£45,753 to £51,668 a year per annum
Closing date
2 Jul 2022

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Senior Manager
Band 8A
Contract Type
Full Time
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An exciting opportunity has arisen for two professionally qualified, enthusiastic, creative and confident operational managers to join Central Manchester CMHT and EI services.

A key part of your role is the senior operational support you will provide to the teams in their day to day function. This will be through direct communication and the delivery of quality improvement projects.

The successful candidate will work proactively and collaboratively at a senior level with a range of internal and external stakeholders. This includes the development of our existing integration with neighbourhood services and partners and support of the wider community services transformation programme.

You will be supported in your own development through a robust induction process and access to range of experiences that will support your own personal developments.

Main duties of the job

You will be responsible for providing accessible senior operational oversight and direct input into the day to day operational delivery of CMHT and EI services in the Central Manchester locality

You will provide line management supervision, applying knowledge of relevant Trust policies and procedures.

You will oversee clinical governance processes, including the investigation of and learning from incidents as well as overseeing the timely response to complaints and concerns.

You will be responsible for monitoring and reporting on key performance indicators and leading on developing service improvements in response to variation.

You will ensureservice compliance in relation to statutory obligations and supporting staff development in relation to training needs identified through the appraisal process.

You will communicate and work in collaboration with divisional Senior Leadership team, LCO, Local Authority, and VCSE.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job description Job responsibilities

Please refer to the attached Job Description.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, wed love to hear from you.

Please contact Denise Gleave, Recruitment & Retention Advisor 0161 358 1448 or email

Person Specification Qualifications Essential
  • Professional qualification
  • CPD Post registration
  • Leadership qualification
Experience Essential
  • RCA and complaint investigation
  • Delivering line management supervision
  • Application of HR policies and procedures
  • Budget management
  • Leading an MDT
  • Clinical experience in community setting
  • Leading services through change
Knowledge Essential
  • Knowledge of policy documents supporting the development of CMHT and EI
  • Evidence base underpinning EI is understood
  • Data collection, appraisal and evaluation
  • Report writing and presentation
  • QI approaches

Any attachments will be accessible after you click to apply.

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