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Senior Sister for Quality Improvement

County Durham and Darlington NHS Foundation Trust
£43,742 to £50,056 a year pro rata
Closing date
5 Mar 2024

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Band 7
Contract Type
Part Time
The overall purpose of the job is to implement and operate a framework of support to the care groups for the delivery of sustainable quality improvement initiatives, including leading collaboration between teams involved in quality improvement across the patient safety, patient experience, assurance, risk and compliance (ARC) teams. This will include leading on the implementation of specific quality improvement activities to support in the delivery of high quality, safe patient care across the Organisation.

Main duties of the job

Plan, lead and implement quality improvement programmes to improve the quality of care, patient safety and experience, demonstrating patient and public involvement in the process utilising themes identified throughout the corporate nursing teams. This will include facilitation of relevant patient harm reduction programmes across the Trust, in collaboration with the care groups, corporate nursing teams and ARC

Lead on specific cross-care group improvement initiatives and collaborate with ARC in identifying the most appropriate methods and tools to measure improvement.

Apply a structured change management approach and lead change management activities to deliver sustainable quality improvement across the organisation where appropriate.

Support development of action plans, communication and engagement plans, aligned with the Trusts Vision and Values

Contribute to the development of quality improvement management capability and building of sustainable, continuous quality improvement approaches within the Trust

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities


Collaborate with care groups to support in the delivery of quality improvement projects.

Lead collaborative work across the patient safety, patient experience and ARC teams in identifying potential areas for improvement, proposing approaches to working with care groups and providing direct quality improvement support where appropriate.

Contribute to determining an organisational response to identified patient safety and experience areas for improvement.

Undertake the lead role in quality improvement projects associated with corporate nursing learning themes, including collaborating with arc in auditing to ensure sustainable improvement is achieved.

Provide guidance and support to clinicians in relation to quality improvement using negotiation, influencing problem solving skills as necessary.

Input, store and retrieve data in relation to quality improvement activity under the remit of corporate nursing.

Deliver formal teaching sessions and contribute to mandatory training within the Trust when required.

Function as an autonomous practitioner across the Organisation adhering to professional code of practice and responding appropriately within policy and guidance to clinical and professional issues as they, seeking support from the Early Detection and resuscitation Lead Nurse as necessary.

Foster a culture of lifelong learning and continuous professional development both within and across organisations.

Establish and maintain effective reporting systems to promote good communication with staff within and outside the Organisation.

Contribute to the broader professional debates, developments and strategies within the Trust.

Contribute to research and development as required by the Trust.

Ensure that specific projects assigned meet key milestones and timescales

Ensure that all key stakeholders are engaged as the projects move forward and to take into account their views

In collaboration with ARC, be responsible for the production of reports and papers associated with quality improvement projects, using a variety of software and data systems to access and generate information.

Provides professional clinical leadership and support in regards to the implementation of relevant quality improvement projects.

Supports the care groups to undertake audits /continuous improvement and monitors response to implemented change

Ensures quality improvement initiatives are in line with trust policies.

To liaise and work in concordance with the MDT across the trust in identifying improvement needs

To build rapport with all areas to gain insight into various areas of delivery of care

Uses clinical knowledge and judgement to underpin the development of proposed improvements

Ensures the clinical MDT are engaged and actively involved in clinical service improvement projects

To be an advocate for the quality improvement to improve patient safety and experience


The post holder is required to:

Liaise with the Executive Director of Nursing, Corporate Nursing Team, Assurance Risk and Compliance (ARC) Senior Nurse and Midwifery Leaders and their colleagues on all aspects of service planning, development, improvements proposals, concerns, and issues as part of the decision making and awareness process.

Maintain excellent working relationships with registered and unregistered clinical colleagues to enable delivery of structured support in practice.

Person Specification



  • Significant post registration experience.
  • Evidence of continuous professional development.
  • Evidence of leading programmes of education and /or training.
  • Experience in managing staff, with a proven track record in developing teams.
  • Experience of quality or service improvements.


  • Management experience/qualification.
  • Evidence of effective leadership skills/knowledge.
  • Research or audit experience.

Special Skills & Knowledge


  • In depth understanding of clinical standards.
  • Effective organisation and time management skills.
  • Demonstrate evidence of change management.
  • Exceptional interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
  • Ability to communicate highly complex, sensitive, contentious information to groups of staff where there may be barriers to overcome and a resistance to change.
  • Competent and effective at developing, implementing and delivering education programs.
  • Can interpret and understand data quality metrics.
  • Highly motivated in service improvement
  • Able to work independently and as a member of a team
  • Ability to integrate nursing knowledge and skills with the education elements of the role
  • Clinically competent and credible with frontline staff and senior multi-disciplinary colleagues.



  • Registered nurse.
  • Education to degree level in relevant discipline.
  • Evidence of continued professional and educational development with evidence of training and qualifications in a relevant health discipline to post-graduate level or equivalent.
  • Educated to (or working towards) masters level in relevant discipline or equivalent significant knowledge and experience through broad work experience.
  • Recognised teaching certificate.


  • Quality Improvement Qualification

Special Requirements


  • Must be able to travel to all areas within CDDFT.
  • Ability to prioritise and work pro-actively.
  • High level of personal and professional credibility.
  • Diplomatic sensitive to the requirements and pressures of colleagues.
  • Ability to work with sensitivity/tact, including a commitment to confidentiality.
  • Capable of working on own initiative and able to meet deadlines.

Statutory Registration


  • NMC registration

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust


Darlington Memorial Hospital NHS Trust

Hollyhurst Road


County Durham


Any attachments will be accessible after you click to apply.


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