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MSK Operational Team Lead

Sussex Community NHS Foundation Trust
Bognor Regis
£43,742 to £50,056 Per Annum/Pro-rata
Closing date
5 Mar 2024

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Other allied health
Band 7
Contract Type
Full Time
The MSK Coastal team sit within the wider Coastal Sussex Integrated MSK service (CSIMS) alongside MSK rehabilitation, Chronic Pain and Rheumatology services.

The MSK team provides an intermediate care triage, assessment and treatment service for MSK patients age 18+ and supports primary care in the provision of First Contact Practitioner services.

We are looking for a highly motivated Band 7 Operational Lead (registered or non-registered) to join our friendly team of expert clinicians.

The post holder will be responsible for the day to day management and operational leadership of the MSK team, working in partnership with other CSIMS service leads, to enable the continued provision of excellent care across Coastal West Sussex.

Experience is required in people management including sickness absence, conduct and capability, recruitment and retention, as well as experience dealing with complaints and working innovatively and flexibly to meet service demands. Knowledge of managing rotas, incident reporting and equipment ordering is also essential, as are excellent communication and IT skills. Experience in reviewing reports and analysing data would be desirable, as would having knowledge of budgets and the use of locums and bank staff.

Main duties of the job

  • Promote professional empowerment by identifying and overcoming barriers preventing effective team working
  • Develop a confident, transformational leadership/management style promoting a team philosophy which supports elective recovery and service development.
  • Lead and empower others to take part in the decision making process. This will include establishing and maintaining channels of communication that disseminate key clinical and organisational information to all relevant staff and allow feedback.
  • To ensure all staff feel informed and involved at all times
  • Ensure that excellent communication systems are developed and maintained across organisational boundaries to enable seamless service delivery.
  • Ensure appropriate and robust staffing rotas are implemented to meet service needs.

About us

As a member of the team you will have the opportunity to:
  • Receive support from the CSIMS clinical, operational and admin leads.
  • Attend the annual SCFT leadership conference
  • Participate in supervision and Personal Development Reviews
  • Supervise and support development of other staff outside of your professional group
  • Develop leadership skills through formal and supported training
  • Assist in the shaping of the future of MSK Clinical services.
  • Attend training and development related to the role internally and externally.
  • Undertake quality improvement training and projects.

Job description

Job responsibilities

  • To develop, lead, manage and coordinate the Coastal MSK team, ensuring effective communication and engagement are central to the philosophy of the service. To promote meaningful multidisciplinary and interagency working, to assist the patient to be seen by the right person in the right place at the right time.
  • The post holder will manage the defined area with minimal supervision for daily operations, seeking support and guidance from the Clinical Service Manager as required.
  • To develop a co-ordinated professional clinical team ensuring that communication and engagement are key to the development of the service.
  • To undertake regular quality assurance of work undertaken by the the team to ensure that all activity is person centred and engages with all appropriate professionals
  • To work with Patient Access Manager to monitor demand and capacity of the MDT team and to be aware of the impact the MDT may have on the demand and capacity of other community services.
  • Liaison with partner agencies in order to -
    • Identify and highlight any financial/HR/ resource issues
    • Highlight any concerns about performance and identify individual development needs in order to optimise performance.
  • To develop communication links across organisational boundaries.
  • To cultivate effective working arrangements across a range of services and providers.
  • To provide leadership, challenge the status quo and work collaboratively with professional colleagues, promoting collaboration, proactive care and service development.
  • Risk management will be a major element of the role, both clinical and non-clinical.
  • The post holder will be responsible for the health and safety within a defined area of responsibility for both staff and patients working within the Risk management policies.
  • Reports clinical and non-clinical incidents and proactively manages risk to vulnerable adults including acting as health investigation officer as appropriate.
  • To manage local complaints and incidents as per the relevant organisational policy at front line level involving the Clinical Service Manager and partner organisations where appropriate.
  • To promote an environment conducive to effective learning and to comply with statutory and mandatory responsibilities in line with current Local and National Monitoring requirements.
  • To provide management supervision to the team as appropriate

Person Specification



  • Minimum 3 - 5 years experience in a senior role
  • Experience of multi-professional work
  • Experience of performance management including reporting against targets and risk management
  • Experience of Human Resource Management including recruitment and retention of staff, performance management and managing sickness and absence
  • Experience of project / service development
  • Experience of working in a outpatient or hospital setting

Skills & Knowledge


  • Ability to demonstrate leadership skills
  • Excellent communication skills
  • Effective presentation skills
  • Competent computer skills and ability to utilise information and information technology
  • Ability to manage complaints and incidents at local level
  • Ability to meet a range of competing deadlines and priorities
  • Commitment to Continuing Professional Development
  • Evidence of innovative practice and research
  • Ability to organise and respond effectively and efficiently to complex information and situations


  • Relevant clinical skills/ability to provide supervision

Other Requirements


  • Car driver with vehicle available for work purposes
  • An understanding of the principles of equal opportunities in relation to staff and patients
  • Work flexibly in accordance with Service Delivery during operational hours of 8-8, 7 days a week



  • Relevant training for the role, professional registration or equivalent leadership training
  • managment qualification or willingness to undertake


  • Post graduate modules/ qualification in leadership

Employer details

Employer name

Sussex Community NHS Foundation Trust


Bognor Regis War Memorial Hospital

Shripney Road

Bognor Regis

PO22 9PP

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