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Cancer Pathway Navigator

Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Location
317 Regent Point
Salary
£28,407 to £34,581 per annum
Closing date
6 Mar 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
An exciting opportunity has arisen for a confident, enthusiastic and motivated individual to work within the Cancer & Haematology Clinical Board at Newcastle Hospitals, in close collaboration with primary care and third sector organisations. We are seeking to recruit a highly motivated individual to join our busy and friendly team.

The Cancer Flow & Performance Team is responsible for the collection, collation and reporting of nationally mandated cancer datasets. The Cancer Pathway Navigator is an integral part of this team, responsible for ensuring that patients are actively managed and supported along their pathway. The Cancer Pathway Navigator enhances the patient journey by acting as a point of contact for patients and GP's, advising and updating the patient's progress through their pathway with the specific aim of minimising delays throughout the patient journey.
  • Interview Date: 18 March 2024
  • 37 hours 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.


Main duties of the job

The ideal candidate will be educated to degree level or be able to demonstrate significant relevant experience in working with cancer Multi-Disciplinary Teams. They should be able to communicate and influence staff at all levels with particular regard to cancer waiting times and prevention of breaches. Experience of managing staff is essential. They should be able to identify trends in pathways where improvement is required and demonstrate an understanding of service improvement and its application.

They should have knowledge of a range of work procedures and practices, including administration systems and knowledge of medical terminology.

They will be computer literate and have a good working knowledge of Microsoft Windows. The ability to communicate at a high level with patients and their relatives/carers is essential along with the ability to show empathy and understand the difficulties faced by people affected by cancer. The post holder will work autonomously for the majority of the time so will possess excellent organisational skills. A knowledge of cancer patient pathways and waiting times targets, along with knowledge of service improvement methodology is desirable.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of �1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

The post holder will act as patient advocate and facilitator to overcome barriers to timely access to cancer services, utilising interpersonal skills and resources across the health service, third sector and local authorities. They will directly communicate with patients and their relatives ensuring appropriate and timely access to appointments, advise on any concerns or queries and signpost the patient to relevant and appropriate support. They will be the point of access to receive and act upon notification of any new, suspicious or recurrent cancers identified at the diagnostic stage. Close liaison with radiology and endoscopy is essential ensuring investigations are booked, reports are available, and staging is complete in time for follow up appointments. It is essential that they develop close relationships with medical, nursing and allied health professionals for each of the Trusts multi-disciplinary teams across sites and within primary care. The post holder will actively participate in Cancer Wait Time validation and ensure patient tracking procedures are followed and kept up to date within the Cancer Flow & Performance Department. The role is vital to streamline the patient journey and contribute to the improvement of both quality and experience

Acting with delegated responsibility from the Cancer Information Manager, they will have responsibility for daily supervision and deployment of junior staff, which will include the delivery of appraisals and annual leave management.

The Cancer Flow & Performance Team is a friendly supportive and cohesive team comprising of a range of posts supporting the cancer patient journey, site specific MDT meetings, data capture and reporting across all tumour groups. We have a flexible working policy with the ability for staff to work from home on an agreed rota basis.The team are based at Regent Point with occasion to travel to other Trust sites.

Job Purpose
  • Enhancing the patient journey throughout their diagnostic pathways is a key priority in order to achieve the National target of referral to diagnosis, or exclusion of cancer within 28 days of GP referral, with close attention to timelines and minimising delays.
  • The post holder will actively participate in Cancer Wait Time validation and ensure patient tracking procedures are followed and kept up to date within the department.
  • Streamlining the patient journey will enable improved patient outcomes and patient experience through earlier diagnosis of cancer and ensure effective patient centred services.
  • Working collaboratively across primary and secondary care and third sector organisations with responsibility to provide and effective caring and compassionate service to patients to optimise their access to cancer services through close working with multidisciplinary teams in primary and secondary care.
  • They will be point of access to receive and act upon notification of any new, suspicious or recurrent cancers identified at the diagnostic stage.
  • They will liaise with patients and their relatives and ensure appropriate and timely appointments are secured and any additional tests are organised prior to their imaging via their GP or within the Trust.
  • They will ensure close collaboration with Radiology and Endoscopy
  • To ensure investigations are booked, reports are available and staging is complete.
  • They will act as patient advocate and facilitator to overcome barriers to timely access to cancer services, utilising interpersonal skills and resources across the health service, third sector and local authorities.
  • Ensure patient data is entered correctly and in a timely manner into relevant Trust electronic systems, producing reports as appropriate.
  • The post holder in collaboration with the cancer clinical teams will be responsible for process redesign, understanding patient pathways, identification of gaps in data recording and subsequent changes required to practice.
  • Responsible for escalation of any concerns in respect of individual patient pathways that may result in breaches of cancer waiting times standards.
  • Effective liaison with departments within the Trust, developing efficient working relationships and promoting the effective use of information services.
  • To support the multi-disciplinary cancer team to implement the cancer waiting times targets.
  • Acting with delegated responsibility from the Cancer Information Manager, daily supervision and deployment of junior staff, which will include the delivery of appraisals and annual leave management.
  • Identify delays in the pathway and report these in a timely way, collaborating with teams in planning and implementing cross pathway service improvement

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications

Essential

  • Possess a degree level qualification in a relevant subject or be able to demonstrate significant relevant experience in working with cancer Multi-Disciplinary Teams plus: - Knowledge of a range of work procedures and practices - Knowledge of a full range of administrative systems - Knowledge of medical terminology


Desirable

  • Coaching or teaching qualification


Knowledge

Essential

  • Understanding of service improvement and the application of this
  • Experience of supervising / managing staff
  • Be computer literate and a have a good working knowledge of Microsoft Windows.


Desirable

  • Knowledge of service improvement methodology including simple tools, techniques and measurement for improvement
  • Knowledge of cancer patient pathways and cancer waiting times targets.


Skills

Essential

  • Ability to identify trends in patient pathways that require improvement
  • Ability to develop and implement policy and procedure guidance
  • Excellent organisational skills
  • Ability to take day to day responsibility for their own are of work, working autonomously for the majority of the time.
  • High level of communication skills when communicating with patients/relatives/carers.


Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Regent Point

317 Regent Point

NE3 3HD

Any attachments will be accessible after you click to apply.

317-2024-06-05-DR

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