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Deputy Head of Operations

Yorkshire Ambulance Service NHS Trust
£58,972 to £68,525 Per annum
Closing date
12 Mar 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
If you are looking for a new challenge which will make a difference, an opportunity has arisen to join our A& E Operations Team as Deputy Head of Operations, based in East Yorkshire.

Reporting to the Head of Operations, the post holder will manage the day-to-day operational and tactical delivery across a specified geographic area(s), ensuring procedures are safe and effective, promoting a first class service and an improved patient experience

The post holder will be required to be outfacing and proactively engage with other emergency service providers as well as building solid relationships with the community.

The post holder will be required to have excellent managerial skills and lead area leadership team with confidence and strict budgetary control, utilising all resources effectively.

Participate in an on-call rota in the role of a Tactical Commander

Main duties of the job

Ensure patients experience a safe and effective service taking all necessary operational decisions to deliver the best patient care.

Ensure the locality has a robust, tested and critical infrastructure in place to provide a resilient Emergency Service.

Enable a focused and personal leadership for Tactical and Operational Command leading exemplar service from a personal leadership perspective and act as a Senior Uniformed Officer internally and externally to promote and ensure consistent focus, readiness and tested preparedness for an emergency or surge related incident.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our values:Compassion, One Team, Integrity, Innovation, Empowerment, Resilienceare at the heart of all we do.

Job description

Job responsibilities

For a full list of role responsibilities and a person specification, please see the attached job description.

Person Specification

Skills / Competencies


  • Can demonstrate successful project management, including project planning, project implementation and project evaluation
  • Can demonstrate successful budgetary control
  • Able to communicate effectively, with strong influencing, negotiating and persuasion skills
  • Can evidence excellent report writing and presentation skills
  • Has strong analytic, numeric and critical reasoning skills and is capable of effective problem solving

Qualifications / Knowledge


  • Is able to understand a number of disciplines including Finance, Programme Management, Performance Management and Knowledge Management ideally acquired through training and experience and service improvement
  • Current full driving license
  • Politically astute with knowledge of regional decision making and influencing bodies



  • Has significant experience managing an Emergency Operations Team with demonstrable track record of delivering and meeting key operational targets
  • Can demonstrate achievement of successfully introducing and managing change programmes
  • Has experience of driving quality improvement that evidences patient outcome and experience
  • Can demonstrate achievement of successfully introducing and managing change programmes
  • Able to demonstrate experience of good Human Resource (People) management including attendance management and timely resolution of disciplinary and grievance issues



  • Can lead motivate and inspire others in an emergency ambulance service setting
  • Able to develop successful relationships with internal colleagues and departments as well as externally with a wide range of stakeholders and work with individuals and groups from a range of backgrounds
  • Demonstrable commitment to achieving high levels of customer service
  • Demonstrates resilience, confidence and self-belief when working to tight deadlines

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust


Brough Ambulance Station

Welton road


HU15 1BH

Any attachments will be accessible after you click to apply.


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