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Head of Patient Access and Co-ordination

University Hospitals of Leicester NHS Trust
£83,571 to £96,376 a year
Closing date
2 Mar 2024

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Other Health Profession
Band 8D
Contract Type
Full Time
We are firmly committed to being the best possible provider of healthcare and place to work in the NHS and we have an exciting opportunity to our Head of Patient Access and Coordination lead.

As a key member of the senior leadership team, the Head of Patient Access and Co-ordination will lead a team responsible for working with partners across other NHS providers and the Independent Sector to deliver shorter waiting times for patients. This post will be crucial for supporting the recovery of elective care post pandemic.

We have experienced challenges in meeting RTT/52 Weeks and DMO1 targets for some time, driven both by rising demand for our services, but also by competing pressures and the need to improve our clinical pathways and administrative processes. However, we also aspire to provide a high quality, effective pathway at every stage of the elective journey and look beyond access targets to ensure that our pathway is truly sustainable.

The Head of Patient Access and Co-ordination will be responsible for the development and maintaining close relationships with our key partners, facilitating mutual aid and effectively using capacity within the Independent Sector. The postholder will also be involved in and lead certain key projects to support elective recovery, such as specific challenged pathway reviews, capacity utilisation and productivity in outpatients, additional theatre and diagnostic capacity.

Main duties of the job

The role has five main delivery themes:
  • Improvement Design and Delivery: lead design, business case development and alignment/linkages to other transformational work of Elective care improvement.
  • Project and Operational management: lead rigorous and robust operational change management working with the CMGs, planning, reporting, managing risk, and a strong focus on benefits realisation.
  • People management: develop a high performing team leading the mutual aid and independent sector process
  • Partnership working: effective relationship management and engagement with senior clinical and non-clinical stakeholders developing strong and credible network relationships with partner organisations independent sector providers and regulators.
  • Outcome focus: ensure delivery of visible and transparent progress against measurable outcomes at every stage of the elective pathwa

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all:
  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust:

Job description

Job responsibilities

In common with all NHS organisations, University Hospitals of Leicester faces significant opportunities and challenges to sustain success across a range of financial and performance dimensions. However, we believe now is an exciting time to join UHL. We have a once in a generation chance to transform our hospitals through our national capital allocation.

The ambitious and wide-ranging transformation programme will ensure the teams can deliver the highest quality services and will significantly improve outcomes and care for patients and the local communities. UHL is also part of the LLR Integrated Care System and we already have strong relationships with primary care, CCG, Leicestershire Partnership Trust, Local Authority and voluntary sector partners.

Key result areas:
  • Oversee the process for movement of patients supporting Mutual Aid, Independent Sector, Insourcing, Outsourcing and internal UHL waiting list initiatives, ensuring appropriate SOPs and contracts are in place.
  • Support the immediate transfer of eligible patients to alternative providers through mutual aid and using capacity within the Independent Sector.
  • Lead and gain agreement for the operating model for the transfer of patients to alternative providers e.g., care closer to home models, clinical agreement on model of transfer, IPT process etc.
  • Support the reduction in inequity of access for patients across the region paying attention to health inequalities.
  • Identify and lead improvements in pathways and processes within the mutual aid and independent sector process.
  • Support the GIRFT Decompress, Refresh, Restart programme to make rapid improvements in reducing the elective backlog, achieving national elective recovery targets.
  • Lead special projects providing senior operational experience. Such as specific pathway reviews and capacity utilisation and productivity in outpatients, additional theatre, and diagnostic capacity.
  • Develop and implement plans to better equip the organisation to manage any future rises in demand. Working with external NHS providers and across our network to help manage demand, as well as working with private providers to ensure appropriate contracts are established so continuity of service is assured at times of high demand.
  • Support/lead Directorates with business planning. Identify new models to better manage demand that can be run alongside the traditional approach taken by Directorates of growing their services to meet demand.
  • Work with the Transformation Team to embed continuous improvement in performance into business as usual at each specialty level.
  • To support and enable the digital and data agendas as critical enablers to improved efficiency and quality.
  • Work with the Transformation Team in the delivery of improved and sustained operational and digital pathways and processes.
  • Support/contribute to the development and implementation of the Trust wide Outpatients Transformation and recommendations from GIRFT action plans etc.
  • Ensure that the design and delivery is aligned and integrated with other trust improvements and processes
  • Ensure the work remains aligned and fit for purpose and is developed collaboratively with internal and external partners where appropriate.

please see job description/person specification for further details on the role

Person Specification

Training and Qualifications


  • oMasters level qualification or equivalent demonstrable experience
  • oEvidence of continuing professional development


  • oFormal training/qualification in Project & Programme management



  • oExperience in leading a Clinical Service/Directorate within a Provider organisation
  • oExpertise in operational transformation knowledge and connections within service improvement networks service improvement models and concepts
  • oExperience in working with numerous stakeholders internally and externally
  • oExtensive experience in leading the up-skilling and development of large numbers of staff in relation to improvement and project ' programme management techniques.
  • oHighly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas, specifically NHSI, NHSE and Elective Recovery Programme
  • oExtensive experience working across multiple organisations to secure change within this, a proven track record of overcoming political or philosophical challenge, resistance to change, conflicting priorities or polarities.
  • oExtensive experience influencing staff at all levels to ensure that programme or project objectives are owned by all members of the team, including users and stakeholders. Substantial evidence of the ability to involve teams in analysis of situation and solution development persuade teams to take on new ways of working and to constructively challenge the status quo.
  • oConsiderable experience and comfort working in / with complex clinical environments and collaborative working with clinical leaders.
  • oAbility to manage and deliver to tight deadlines and within resources


  • oExtensive knowledge of and experience in clinical operational systems across key access targets for providers. Key areas would include Cancer, RTT or A& E performance
  • oExtensive, expert change management experience using lean methodologies and other recognised techniques, with substantial evidence of achieving sustained improvement in services

Communication and relationship skills


  • oExcellent of communication skills demonstrable at a senior level
  • oStrong interpersonal and negotiating skills, with the ability to engage, build and sustain relationships, both within the Trust and within external organisations.
  • oAble to communicate ideas, motivate and generate action through others.
  • oExperience of building successful alliances with healthcare partners, ICS, the independent sector and public representative groups


  • oAble to demonstrate the ability to communicate the most complex information, or sensitive / contentious information, clearly, confidently, and concisely.
  • oGathers and incorporates the views of service users and carers into service change, including in circumstances where such change is likely to be unpopular or challenged by senior scrutiny or regulatory bodies.



  • oHigh level of work organisation, self -motivation, drive for performance and improvement, and flexibility in approach and attitude
  • oAble to work with flexibility and adaptability, often within situations of ambiguity or emergent certainty.
  • oStrong sense of commitment to openness, honesty and integrity in undertaking the role.
  • oHas exceptional emotional intelligence and the ability to read a room to navigate contentious or sensitive discussion.

Equality, Diversity and Inclusion


  • oAble to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. oAll staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others
  • oAll staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others

Other requirements specific to the role


  • oParticipation on the Silver-On-Call rota

Skills Planning and organisation skills


  • oWorks flexibly, prioritises workload and resources in response to changing demands and requirements.

Commitment to Trust Values and Behaviours


  • oMust be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
  • oWillingness to take on challenges and comfortable with constructive challenge
  • oSeeks out, and takes, opportunities for improving the service offered
  • oFlexible in their attitudes and behaviours to support team working and delivery of objectives
  • oTakes pride in their work and has the ability to complete projects to a satisfactory conclusion
  • oRespects, values and cares for others
  • oSupports learning and development of self and others
  • oSupports and promotes equality and diversity
  • oDemonstrates a clear understanding of the boundaries around delegated authority, responsibility and accountability

Employer details

Employer name

University Hospitals of Leicester NHS Trust


Leicester Royal Infirmary



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