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Senior Manager

Northumbria Healthcare NHS Foundation Trust
Ashington / North Shields
£58,972 to £68,525 per annum
Closing date
12 Mar 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
We have a rare opportunity for an inspiring leader to take up a permanent role as our Senior Manager/OSM for Palliative Care.

The services consist of Consultants, Nurses, Social Workers, Physiotherapists, OTs, Carers and ancillary staff supporting patients, their families/carers at home, in acute and community hospitals and in our dedicated Palliative Care Inpatient Units.

We are looking for someone who already has extensive experience in operational management. You will support the General Manager and Head of Service to develop services in line with local commissioning arrangements and meet the needs of the local population. Relationships with acute, social care, voluntary sector and primary care services is vital to this role.

As well as effective communication skills you will have excellent negotiation and interpersonal skills with a strong team work ethic, and an ability to problem solve. You will have experience of analysing complex performance and operational data and using this to deliver service targets and improvements.

You will be able to demonstrate knowledge and skills in the management of Human Resources issues, and implementation of policy into practice. You will be required to conduct and case manage formal HR investigations, and will manage Complaints following the trust policy.

Applicants most hold a valid driving licence for travel across the geographical area of Northumbria Healthcare Foundation Trust.

Main duties of the job

The Senior Manager will work in partnership, leading their specialist area towards the achievement of the overall strategic vision by pursuing best practice and implementing value for money.

The post holder will lead from the front through personal example, open commitment and clear action, valuing diversity, celebrating equality, involving and empowering people, encouraging innovation and promoting a clear customer focus and performance culture.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job description

Job responsibilities

- To manage the service, human resources and financial issues, including recruitment and selection, monitoring sickness and absence, individual performance review and any initial disciplinary action.

- Ensure that statutory and related requirements are met with respect to:

Care management

Human Rights Act

Single Assessment Process implementation

National Service Framework for Older People

Freedom of Information Act


Equality & Diversity

- Manage staff in accordance with Trust policies and procedures and be ensuring effective systems for supervision, work allocation, target setting and performance appraisal are in place.

- To oversee the work of specified commissioning and provided services ensuring strategic direction and support leading to the delivery of high quality services for the people of Northumberland and North Tyneside.

- To assist with strategic workforce planning and the development associated plans.

- Work with the Head of Service to support change where required to deliver commissioning strategies.

- To oversee implementation of and adherence to key policy drivers

- To ensure that services meet the requirements of statutory regulatory agencies

- To be a representative as appropriate at management and officer groups and in meetings with non executives, elected members and external organisations at local, national and provincial level, providing advice and information as required.

- Responsible for financial management and control of the service budgets, including reporting and monitoring arrangements, the post holder will be expected to deliver a balanced budget.

- To ensure with relevant professional heads of service that regular and appropriate supervision arrangements are in place.

- Ensure local systems are established to ensure the maintenance of high standards of corporate and clinical governance.

- Contribute to and advise upon the development of relevant Trust Policies and Procedures.

- Identify and implement cost improvement programmes to achieve financial balance.

- To lead effective procurement of services which deliver Value for Money.

- Ensure Health and Safety at Work and related legislation is adhered to in area of responsibility.

- Lead the development of the services annual business plan and services plans and ensure the objectives are delivered on time, within identified time frames and in line with the national and strategic direction of the Trust.

- Develop proposals for the modernisation of service delivery and submit these through developed business cases

- Ensure effective participation in the development of strategic plans across community services. Contribute to the organisational development agenda and participate and advise upon meaningful human resource strategies.

- Project manage specific pieces of work as periodically required.

- Promote and develop joint working across health and social care in line with strategic direction for active and transparent partnership working.

- Ensure the delivery of all service level agreements within agreed tolerance levels, highlighting any areas of potential non-compliance with the Head of Service Plan. Contribute to the development of the Annual Agreement and Service Level Agreement review.

- Effectively manage and lead organisational change to meet the future needs of the service both at a trust level and with interagency colleagues.

- Lead the development of the Clinical and Corporate Governance agenda at a local level and engage in activities that continuously improve the quality of services provided.

- To encourage support and facilitate research and development activities within the service to ensure that services provided are continually improved for the benefit of patients.

- To ensure that a quality service is delivered across the range of service provision and to manage and commission meaningful audit projects.

- To develop, monitor and advise upon performance and performance management issues are complied with.

- To investigate and report upon complaints and incidents within the scope of the role and in line with Trust policies and take remedial action where this is required.

- Ensure an effective skill mix and deployment of staff in order to deliver effective care against service specifications.

- In conjunction with the HR team develop strategies to support workforce development and proactively manage sickness absence in accordance with trust policy.

Person Specification



  • Evidence of continuing professional development
  • Educated to degree level
  • Appropriate management qualification or equivalent experience



  • Significant experience at senior management level
  • Experience of leading complex change
  • Excellent communication and interpersonal skills
  • Experience of analysing complex performance and operational data and information and using this to deliver service targets and performance improvementserience of multiagency / professional working

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust


Wansbeck Hospital / North Tyneside Hospital

Ashington / North Shields

NE63 9JJ

Any attachments will be accessible after you click to apply.


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