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Digital Change Lead

North Cumbria Integrated Care NHS Foundation Trust
£35,392 to £42,618 per annum
Closing date
12 Mar 2024

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Other Health Profession
Band 6
Full Time
Digital Change Lead - 24 months, 37.5 hours

Are you passionate about making a difference to the lives of people in Cumbria? Do you enjoy working with people, understanding services, and supporting them to transform the way they work? Are you passionate about improvement and change? If so, we'd love to hear from you!

An exciting opportunity exists for a Digital Change Lead with our Digital Programmes team. The post holder will provide change management advice, supporting a transformational digital modernisation programme, collaborating with colleagues in Digital and Support Services to deliver the transformation and support clinical colleagues.

Are you experienced in change best practice and tools? You may have NHS experience, or transferable skills from roles outside the health sector. You'll be supported in the role and with your development by our team of project management professionals. Training opportunities are available.

If you are enthusiastic, experienced, highly motivated, respond positively to new challenges, and want to be involved in delivery of digital improvements in healthcare in Cumbria and have what we are looking for, we would be delighted to hear from you.

You will benefit from a great annual leave scheme, flexible working, excellent opportunities for development and access to NHS discounts across a range of retailers. If you would like an informal chat about the role, please contact us.

Main duties of the job

This is a post within the Digital Programmes department that requires an enthusiastic, experienced and highly motivated individual who responds positively to new challenges. This is a post for an ambitious, intelligent and resilient Digital Change Lead to help us transform healthcare through digital technology across North Cumbria.

You'll support our Digital Programmes department and the wider digital healthcare team by providing change management advice, using your knowledge of best practice methodologies to nurture staff willingness and ableness to adopt new ways of working.

You will be expected to support communication of key messages across the digital healthcare team, the Trust and external stakeholders in order to keep staff updated, reassured and hopeful as we introduce new technologies to support safer, effective & more efficient care. You will work with clinical and corporate groups, ensuring that through planned, targeted engagement all areas are aware of, and trained to the required level commensurate with their role.

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
  • Being a clinically led organisation
  • Quality and safety at the heart
  • A positive patient experience every time
  • A great place to work
  • Managing our money wel

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Job description

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies?
  • Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
  • If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:
  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email:

Unlock Tel: 01634 247350, email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: �18 + Administration cost of �3.85 = �21.85. Deducted at �6.85 from 1st month salary and �5 deducted from salary over following 3 months.

Enhanced Check: �38 + administration cost of �3.90 = �41.90. Deducted at �11.90 from 1st month salary and �10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification



  • Educated to degree level or equivalent, or be able to demonstrate an equivalent level of knowledge
  • Evidence of continued professional development


  • Change management methodology qualification, or similar level of experience
  • PRINCE2 Foundation
  • MS Office

Knowledge & Experience


  • Knowledge of health information systems
  • Understanding of policy and service development
  • An understanding of how people go through a change and the change processes
  • Experience in successfully challenging established working practices and opinions
  • Liaison and negotiation with a wide range of internal and external stakeholders
  • Evidence of driving and supporting organisational change
  • NHS experience including work with clinical staff
  • Produce policy and procedures to implement changes in working practice
  • Evidence of developed practical facilitation skills
  • Developing and leading teams
  • Experience of communicating complex, sensitive or contentious information to individuals and large groups
  • Experience in the use of Microsoft Office products.


  • Change management principles, methodologies and tools
  • Clinical safety processes and how they apply to NHS IT systems
  • Health Records Management
  • Formal project management methodologies and tools
  • Demonstrable experience in a clinical setting using electronic patient records

Skills and Aptitudes


  • Excellent level of verbal and written communication skills in order to effectively communicate complex, sensitive or contentious issues, including presenting to large groups
  • Excellent organisational skills, including the ability to plan and organise a broad range of activities
  • Able to prioritise and meet deadlines effectively
  • Able to concentrate for long periods of time
  • Ability to analyse problems and propose effective and appropriate solutions
  • Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
  • Ability to work with diverse multidisciplinary groups to achieve project objectives
  • Excellent interpersonal and influencing skills, with confidence to deal with different priorities and differing views
  • Able to facilitate collaborative working across a wide range of stakeholders
  • Ability to clearly communicate the vision, values and objectives of a project
  • Good presentation skills and an ability to train others.


  • Ability to challenge the convention
  • Ability to work across Directorates and organisations, understanding operational and corporate needs
  • Ability to adapt and deal with situations and manage expectations during periods of change, and be able to take account of the broader perspective and how it affects other areas

Personal Circumstances


  • Ability to work under pressure to tight deadlines
  • Ability to travel independently across West North and East Cumbria on a regular basis and occasionally nationally

Other requirements


  • Promote equality and value diversity

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust


Maglona House



Any attachments will be accessible after you click to apply.


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