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Service Manager - Forensic Outreach Liaison Service (FOLS)

Sussex Partnership NHS Foundation Trust
£50,952 to £57,349 per annum
Closing date
5 Mar 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
A rare opportunity has arisen to join the Secure and Forensic CDS as the Service Manager for the Forensic Outreach Liaison Service (FOLS).

This will be an exciting opportunity for a skilled professional with good management and service development experience to join the CDS leadership team.

You will be responsible for a growing team operating across the Sussex Community and be linked in with the Provider Collaborative Secure Care Forensic Community Network across KSS. The team delivers specialist interventions and risk assessments, and establishes safe onward care and treatment pathways for those leaving secure care into the community. The team also offer a Risk Advise Forum. The FOLS team is multi-disciplinary and the team have a positive supervision and appraisal culture, and values staff training and development.

Main duties of the job

Supported by the General Manager for Forensic Community Services and the wider CDS leadership, you will ensure consistent, safe service delivery across the multiple sites in Sussex that the team serves.

You will foster transparent governance through: use of data clear appraisal and supervision structures incident reporting and investigations complaint investigations and clinical audit.

You will foster and develop positive relationships with: Secure Care Provider Collaborative, partner agencies and a range of Local Authority, third sector, and SPFT services, including wider community, inpatient, and crisis/urgent care services.

You will contribute to developing the operational and strategic direction of the service, and will be responsible for driving change to embrace new opportunities.

About us

About the Trust:

We provide mental health and learning disability care for children, young people, and adults across Sussex. SPFT is rated 'good' overall and 'outstanding' for caring by CQC. In our staff survey:
  • 82% agree that care for patients is our top priority
  • 70% highlight flexible working opportunities as key to satisfaction at work
  • 79% report feeling able to make improvement to improve the work within their team
  • 77% identify opportunities to show initiative in their roles

About Sussex:
  • Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns there's always new experiences to be enjoyed
  • Embrace the city life with great access to visit Brighton and London
  • With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

Job description

Job responsibilities


To work effectively leading a multi-disciplinary team holding yourself and others to account for demonstrably high quality integrated (professional/managerial) leadership.

To report on and achieve an agreed set of health care performance targets.

To drive service improvement and change using research, audit, and QI

To provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness

To contribute to the planning and delivery of service objectives, managing specific change projects as required, ensuring collaborative practice and focus, consistency, quality, and cost effectiveness.

To respond to serious incidents, complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations and closely monitoring actions to ensure they are fully implemented. To sit on MARAC panel.

Identify risk and take corrective action in line with trusts integrated governance framework

To promote and display via personal actions support for the Trusts key policies on equality and diversity,


Relevant qualification or equivalent experience.

Post graduate clinical / management qualification (or equivalent level of experience) and proven ability to perform at this level

Experience of and demonstrable achievement in managing health/social care services

Person Specification



  • Educated to degree/ diploma level with a relevant qualification or equivalent experience
  • Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level



  • Extensive experience of and demonstrable achievement in managing health/social care services
  • Management of resources and good track record with change management, efficiency savings and financial recovery plans
  • Experience of modernising services without additional resources.
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
  • Experience of project management and imaginative planning.
  • Experience of managing a diverse practitioner team (multi site).
  • Measurable track record in involving and motivating staff to improve performance



  • Knowledge of the key drivers behind Care group Policy
  • Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
  • Ability to present information clearly.
  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives
  • Able to hold professionals and peers to account
  • An understanding of effective systems for integrated governance and the management of clinical and non- clinical risks.
  • Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets
  • Good performance management skills combining clarity around expectations, direction and holding others to account.
  • Ability to analyse and interpret performance and financial information, excellent numerical and presentational skills.

Employer details

Employer name

Sussex Partnership NHS Foundation Trust


The Firs, Hellingly


BN27 4ER

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