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Triage and Unplanned Care Nurse

Norfolk Community Health and Care NHS Trust
King's Lynn
£28,407 to £34,581 a year pro rata pa
Closing date
12 Mar 2024

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Band 5
Contract Type
Full Time
A vacancy has arisen within the Triage Team for the West Place and to support unplanned nursing care and catheter clinics in the community. The applicant should ideally have excellent communication skills with a good understanding of IT systems. Previous Community Nursing experience would be beneficial for this position.

We are looking for a well-motivated team player who will be expected to work in a busy environment and able to meet the demands of this hard-working service. Support and any additional training would be provided to ensure competency and skills are maintained.

If you think you would be good fit for this role, apply now!

The funding for this post is for 7 months at present, this is likely to extend or become substantive.

Previous applicants need not apply.

Main duties of the job

To triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care. The position will require visiting patients in their own environment to provide unplanned nursing care.

About us

We are a small team made up of Triage Nurses, allocators and led by a Clinical Operations Manager. We endeavour to provide excellent triaging to ensure that safe, relevant and timely care is provided by the community nursing teams to the local housebound population of West Norfolk. We work closely with our GP and Social Services colleagues and visit patients in their own homes, care homes and clinics as appropriate.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

  • Key Areas of Responsibility
    • To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
    • To document triage notes in order that the patients record is complete and for audit purposes.
    • To use information technology to process the referrals for the 80% triaging role.
    • To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
    • To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
    • To undertake unplanned care in conjunction with community nursing teams.
    • To support community nursing teams with provision of care in catheter clinics
    • To work within the integrated team to facilitate early discharge from hospital.
    • To work within the integrated team to prevent unnecessary admission to hospital.
    • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Please see attached job description / person spec for more information.

Person Specification



  • Must hold full and valid driving licence and have access to a vehicle
  • Good IT and keyboard skills



  • Current NMC Registration



  • Experience of working in a multidisciplinary team
  • Experience of working with patients with multiple pathologies and delivering care plans to meet their needs


  • Experience in working within a community setting

Skills and Knowledge


  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact and Diplomacy
  • Empathy and sensitivity
  • Ability to use own initiative
  • Good observational and reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care and inputting data / patient records
  • Good time management skills
  • Good interpersonal skills
  • Team Player
  • Work flexibly to accommodate patient / service needs


  • Knowledge of additional specialist areas through in-house training and short courses including palliative care, LTCs and diabetes management



  • Able to communicate effectively in written and verbal English Language

Personal and People Development


  • Evidence of relevant experience and development
  • Support other staff


  • Willing to undertake appropriate training

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)


  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
  • Self awareness
  • Enthusiastic and able to work under pressure

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


St James' Clinic

King's Lynn

PE30 5NU

Any attachments will be accessible after you click to apply.


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