Bexley Mental Wellbeing HUB Manager

Oxleas NHS Foundation Trust
£52,093 to £58,186 a year pa inc.
Closing date
6 Jul 2022

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Senior Manager
Band 8A
Contract Type
Full Time
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The Community Mental Health Transformation Programme has led to the development of the Community Mental Health and Wellbeing Hub in Bexley and this will be delivered by a combination of staff from Oxleas, Mind in Bexley, South East London CCG, Primary Care, Bexley Local Authority, voluntary, third party and local partners. This will enable people in Bexley to receive support to manage their mental wellbeing alongside help in other areas including employment, relationships, housing, finances and engaging in the local community and accessing community asserts in Bexley.

An exciting opportunity of a Community Mental Health and Wellbeing Hub Manager has arisen in the Hub. The post holder will be responsible for the development and management of the Wellbeing Hub and ensure the development of a service that is comprehensive, flexible and promotes a culture of involving people who use the HUB at every stage of the care pathway. They will be responsible for the operational management and professional support for the Hub MDT. This will involve liaison with all stakeholders involved to build on established local partnerships and initiatives. The postholder will be responsible for promoting high standards of service delivery in our community mental health and wellbeing hub. The postholder will forge strong relationships with the third sector & voluntary services, GPs, Local Authority, secondary mental health and SEL CCG colleague.

Main duties of the job

To lead a team of staff within the hub ensuring best practice, modelling, and innovation to develop the service to ensure consistency and to meet the NHS Long Term Plan obligations as started in the community mental health framework and the transformation agenda and other local and statutory care protocols. To build relationships with all stakeholders, integrate organisations and build a strong network alliance of mental health services. The successful candidate will have exceptional communication, motivational and influencing skills in being able to influence and encourage all stakeholders involved in the community mental health transformation agenda and be able to work across organisational boundaries whilst demonstrating a high standard quality and responsive service.

About us

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children's centres, schools and people's homes. We have over 125 sites in a variety of locations across the London Boroughs of Bexley, Bromley Greenwich and into Kent and manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital in Woolwich as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are one of the largest providers of prison health services providing healthcare to prisoners across Kent and South London. We are proud of the care we provide and our people.

Please note that Oxleas NHS Foundation Trust operate a probationary period. Further details are available on request.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

We're Kind

We're Fair

We Listen

We Care

Job description Job responsibilities

To work within a multi-disciplinary approach with the clinical and operational teams (Oxleas NHSFT, MIND Bexley, Bexley IAPT, Bexley LA, SEL CCG, third sector organisations) and other organisations in Bexley.

Performance Management

The post holder is responsible for achieving the defined targets and standards against the key performance and quality indicators including relevant local authority and nationally (NHS England) agreed indicators. Monitor activity levels and ensure that services meet the contractual targets. Be fully conversant with the relevant indicators and their constructions, able to analyse performance trends, identifying risk and advising the general manager. Prepare accurate performance reports as required, formulate action plans to improve performance if necessary. Assist in the implementation of change management providing clear leadership and taking appropriate action to ensure it is successful. To develop, implement and maintain systems, processes and practice in risk management, including the management of Health and Safety.

To ensure:-

All aspects of Safeguarding are adhered to and that policies and procedures are followed at all times.

Complaints are investigated fully and are satisfactorily resolved ensuring a proactive approach is standard as part of the trust and local authority policies. The effective control and management of risk of infection are fully compliant with and communicated.

Management Responsibilities

To be responsible for ensuring that systems are in place to enable Hub service users to gain timely access to assessment and care services and monitoring of the efficiency and effectiveness of the systems in place to allow that. The post holder needs to ensure that demand and capacity are managed dynamically and resources are deployed effectively to manage the demand surge proactively and responsibly and also to ensure performance indicators are achieved and that the performance of the service remains within acceptable levels at all times.

To be responsible for all delegated budgets within the team and, provide regular reports in connection with financial monitoring and ensuring that expenditure remains within financial limits.

To undertake management supervision of the Hub MDT staff group and ensure that all members of the team receive the appropriate level of supervision, in a timely and regular fashion that promotes good practice and supports evidence-based interventions i.e. NICE Guidelines.

To manage the recruitment, induction and personal development of staff as required within the local authorities and Oxleas NHS Foundation Trust procedures.

To ensure that Health and Safety measures are adhered to and undertake as required nonclinical risk assessments and management of identifiable risks.

To actively participate in the development of policies and procedures pertaining to the service.

Take action to ensure that teams make best use of continuing development opportunities that are in line with the business objectives and service needs.

To communicate effectively with staff and ensure a communication system that provides dynamic feedback, making best use of internal processes (e.g. Team Brief, Open Forum, Complaints, Raising a matter of concern (Whistle blowing) etc.) seeking out and providing feedback from frontline staff.

Education and Training

Ensure that effective structures are in place to identify training and development needs for staff and inform the annual training plan of the directorate with emphasis on team up-skilling and learning.

Ensure that systems are in place to monitor the effectiveness of staffs skills/ knowledge acquisition and learning from delivered training

Ensure that effective systems are in place to allow and facilitate student placements and ensure that team practices are conducive to learning for students and consistent with the educational requirements of the placement agencies.

Facilitate training, mentoring, coaching, study days and courses, as required.


Ensure effective communication systems are in place within the team and with internal and external stakeholders.

Ensure systems are in place to enhance the dissemination of updates on clinical and professional issues within the team to enhance evidence-based practice

Produce as requested, complex clinical or management reports, on sensitive and contentious issues that require complex analytical judgement.

Ensure effective liaison with other agencies i.e. primary care, housing, addiction specialist services, forensic services, secondary services CAMHS services, MAPPA, Police etc. to ensure that integrated care is provided for patients.

Research and Audit

Ability to critically evaluate research and apply it appropriately to the service delivery Initiate and participate in audit processes to inform best practice and evaluation of service efficacy and service delivery

Participate into Trust wide Projects and change programmes as appropriate

On Call / Unsocial Hours

Where the post holder is required to work unsocial hours as part of a shift pattern, which includes internal rotation, payment will be made for any unsocial hours worked.

Terms and Conditions

The post holder is subject to the terms and conditions of OXLEAS NHS FOUNDATION TRUST. This Job description gives an outline of the post and is subject to review in consultation with the post holder.


The Post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy. In the course of your employment with Oxleas NHS Trust you may handle confidential personal information concerning either patient or staff which may be held by the Trust. You must not read, discuss, disclose, or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorised disclosure of such information will be treated as a serious disciplinary matter. Confidentiality must always continue and this agreement will continue beyond your period of employment with Oxleas NHS Foundation Trust.

Risk Management

The Post holder will ensure compliance with the Trusts risk management policies and procedures. These describe the Trusts commitment to risk management, the recognition that our aim is to protect patients, staff and visitors from harm and stress and that all staff have a responsibility to minimise risk.

Infection Control

All staff are required to be familiar with the Trusts infection control policies, and national guidance in relation to infection control. All staff whose normal duties are directly or indirectly concerned with patient care must ensure that they complete mandatory infection control training and are compliant with all measures known to be effective in reducing Healthcare Associated Infections.

Equality, Diversity and Human Rights

The Post holder will treat all colleagues, service users, carers and members of the public with respect and dignity regardless of their gender, age, race, religious beliefs, religion, nationality, ethnic origin, social background, sexual orientation, marital status, disability, HIV/Aids status, criminal background and Trade Union status. The Trust has a Policy for Equality and Human Rights and it is the responsibility of all staff to ensure that this is implemented.

Health & Safety

All staff must be aware of the responsibility placed on them by the Health & Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe condition for employees, patients and visitors. You are required to make positive efforts to maintain your own personal safety and that of others by taking reasonable care and following recognised codes of practice.

Professional and NHS Codes of Conduct

You are required to act at all times in accordance with the relevant professional Codes of Conduct and Accountability (including, where applicable, those for Board Members). In addition, all management staff must comply with the Code of Conduct for NHS Managers and Standards of Business Conduct for NHS Staff.

Safeguarding Children

Safeguarding children is everyones responsibility. Whatever your role within the trust the welfare of children should be your paramount consideration. In cases of suspected abuse or neglectthe duty of care that member of Oxleas staff owes to a child, will take precedence over any obligation to the parent or other adult. All members of Oxleas staff who have contact with service users, or their families, should be familiar with guidance on Child Protection/Safeguarding Children from their own Professional organisations; the trustand the London Safeguarding Children Procedures. Staff are also required to attend mandatory safeguarding children training.

Financial Management and Control of Resources

All staff are responsible for the security and the property of the Trust, avoiding loss or damage and being economical and efficient in the use of resources. Staffs are required to act in accordance with the rules and regulations as described in the Trusts Policy relating to the Financial Management and Control of Resources.

Customer Care

It is the aim of the Trust to provide patients and clients with the best possible care. All staff are required to put the patient/client first and do their utmost to meet requests and needs courteously and efficiently.

Personal/Professional Development Planning/Mandatory Training

All staff should have a personal development plan and in conjunction with their manager, should actively determine and pursue agreed training and development needs and opportunities. All staff are required to attend mandatory training as designated by the Trust.

Person Specification

Any attachments will be accessible after you click to apply.

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