Triage Practitioner

Central & North West London NHS Foundation Trust
Negotiable Salary is dependant on experience (pa inc HCAS)
Closing date
10 Jul 2022

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Band 6
Contract Type
Full Time
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We are looking for motivated experienced B6 mental health professionals to join our vibrant, friendly Triage Team in North Westminster.

As part of a national move to Primary Care Networks, community services in Westminster has been transformed to mental health 'Hubs'. We are recruiting to the North Hub which is located at 7a Woodfield Rd ,W9 2NW.

Our working environment is very supportive, with an established team culture of shared responsibility for all aspects of triage and liaison.

Our Hub provides integrated care to adults presenting with a broad range of mental health/social care issues, drawn from a culturally and socio-economically diverse population.

The model of care is designed on a concept of movement and journey through services, promoting fluidity between primary care and secondary care and close liaison with local third sector and voluntary organisations that will support people in their journey to Recovery. We have a strong emphasis on Social Prescribing and Inclusiveness.

This is an exciting role in a dynamic service and we welcome your application.

Interview date: TBC

For further details / informal visits contact:

For North Westminster Hub Contact Kara Eloi on or Eunice Malahleka on Tel: 07801952204.

Main duties of the job

To be an active member of the multidisciplinary Westminster Mental Health Hub and to undertake or provide triage, assessments and brief follow up interventions for people referred to the team.

To work in a therapeutic, client-centred way and use a range of evidence-based interventions to help promote recovery through individual or joint working with other professionals.

To work in close liaison with GP surgeries aligned to the hub to provide a seamless service for patients of those surgeries and the local population

About us

This triage role is an active member of the Westminster NorthCommunity Mental Health Hub, a friendly community mental health team based in North Westminster.


The successful applicant may have contact with patients or service users and we will therefore be seeking proof of vaccination or medical exemption during the recruitment process. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job description Job responsibilities

For a detailed description of the main responsibilities of the role please see the attached job description

The post will involve the responsibilities laid down under the following key headings:
  • Clinical
  • Communication and Liaison
  • Training and Education
  • Administrative and Professional Practice
  • Research and Development

  • To receive referrals from GPs and undertake comprehensive psycho-social mental health assessments to establish care needs.
  • To act as a contact point and provide a link/liaison role to GP practices with regard to patients with more complex mental health problems and/or co-morbidities
  • To screen routine and routine plus GP Adult mental health referrals, identifying patients who are suitable for management in primary care according to agreed thresholds and with any adjustments to reflect MH resource available at individual practices
  • To facilitate onward referral and rapid access to care within the Hub or other appropriate mental health services or agencies in line with agreed thresholds and shared protocols and criteria, and/or to provide support/advise referring GP on effective management
  • To ensure early detection and fast tracking of clients with severe mental health problems.
  • To identify and facilitate a timely response to safeguarding concerns.
  • To refer-on patients assessed as having common mental health problems to the primary care psychological therapy pathway or to external resources
  • To regularly meet with GPs and practice nurses in aligned practices with the Primary Care Network.
  • To develop and maintain a high standard of mental health professional care using the psychosocial model of care with a problem solving and evaluation approach.
  • To utilise a range of therapeutic techniques.
  • To participate in the team duty for the Hub.
  • To understand the social factors which are relevant to mental health problems and to be aware of and respectful of the cultures, customs, values and spiritual/religious practices and beliefs of all clients, particularly those from minority ethnic communities.
  • To receive regular appropriate supervision, as agreed with the Mental Health Hub Manager.
  • To support the work of the Hub depot clinic if required as part of a rota.
  • To support the work of the Team Duty role as required.

  • Communication and Liaison
  • To act as a mental health resource to the respective GP practices by offering advice and support for the management and care of clients with mental health difficulties.
  • To provide clear assessment feedback and advice to people referred to the service, their referrers and provider services, including Hub colleagues.
  • To participate in Mental Health Hub professional clinical meetings.
  • Recommend and facilitate admission for clients when it is clinically indicated.
  • Identify any conditions, which may affect the mental, emotional or physical well-being of clients or family and refer to appropriate agencies.
  • Establish and maintain working relationships with individuals and agencies working in the field of mental health.
  • Provide written reports about clients to referrers and other relevant agencies.

  • Training and Education
  • To facilitate teaching and health promotion in primary care setting through education, advice and support to GPs and others.
  • To promote exchange of skills and joint training on issues of common interest for care team e.g. detection of mental health problems, post-natal depression.
  • Provide support and supervision of students and junior staff.
  • Seek appropriate opportunities to contribute to mental health education within the community.
  • Attend conferences and workshops associated with mental health and psychiatry or related topics and keep abreast of developments by reading professional journals etc.
  • To undertake relevant training and education courses to keep up-to-date with professional developments and practices.

  • Person Specification Education / Qualifications Essential
    • Current Professional Qualification in mental health nursing OT or SW.
    • Registration must be live with the relevant professional body.
    • Evidence of post registration training and CPD.
    • Training in Psychosocial Interventions Other relevant training, e.g. psychosocial interventions
    Experience Essential
    • Experience of working in multidisciplinary mental health team with clients with acute/severe and enduring mental health problems
    • Significant years post-registration experience
    • Experience of working in a community mental health setting
    • Work with clients with acute/severe and enduring mental health problems who are homeless/rootless
    • Work with people experiencing mental health crisis.
    • Supervision of students and junior staff.
    • Audit and research; Teaching; Working with people who use substances
    Skills Essential
    • Excellent verbal and written communication skills, including report writing and presentations / IT skills.
    • Ability to assess, plan, implement and evaluate a comprehensive care package for the identified client group, using a wide range of resources.
    • Able to develop a comprehensive programme of intervention and support for the identified client group and their families
    • Skills in risk assessment and management.
    • Can demonstrate understanding of psychosis and its impact on service users and carers.
    • Knowledge of current legislation and guidance applicable to this client group.
    • Can demonstrate understanding of the needs of diverse groups, e.g. residents of inner city; black and minority ethnic groups, and skills in engaging with them.
    • Skills in psychosocial interventions.
    • Able to build constructive relationships with clients and carers using warmth and empathy, using good communication skills.
    • Basic counselling and group work skills.
    • Skills in leadership: ability to motivate others, use initiative and manage change.
    Other Essential
    • Sickness/attendance record that is acceptable to the Trust.
    • The post-holder must have the ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job.

    Any attachments will be accessible after you click to apply.

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