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Dedicated Service Worker

Central & North West London NHS Foundation Trust
£38,768 to £46,124 a year per annum inc. HCAS (pro rata if P/T)
Closing date
2 Jul 2022

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CBT Therapist / Other
Band 6
Contract Type
Full Time
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Are you passionate about working individuals, families and communities who have been affected by trauma? Have you got experience of working with people in creative, innovative ways?

The NHS Grenfell Health and Wellbeing Service is a specialist service set up in response to the fire at Grenfell Tower in June 2017. The Dedicated Service team works closely with other organisations in order to create an integrated, creative, flexible and responsive service, aimed at meeting the needs of the survivors and bereaved individuals and families accessing the Dedicated Service.

We are looking for two enthusiastic, outgoing people who have experience of engaging diverse communities and creating appropriate mental health interventions in collaboration with residents and organisations . We would be particularly interested in applications from people who live/have worked within the local North Kensington community.

Main duties of the job

The successful post holder will be able to engage local residents in health and wellbeing services and be able to work flexibly, positively, creatively and sensitively within a very challenging and fast-changing context, whilst maintain excellent relationships with individuals and community organisations.

About us

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings

Job description Job responsibilities

Overview of Main Responsibilities
  • To proactively reach out to people who access the Dedicated Service, and undertake assessments to identify those individuals who may have PTSD, in a variety of settings
  • To develop sensitive and responsive relationships with the survivors and bereaved families of Grenfell Tower
  • To support, those individuals who may have PTSD or related symptoms/conditions to access appropriate clinical treatment for those symptoms.
  • To support those individuals who, for a range of reasons, may not want to access psychological services for treatment, to manage their mental wellbeing or symptoms until they are ready to access psychological services, including supporting them during, before or after appointments.
  • To ensure that appropriate referrals are made to relevant services
  • To contribute to the team having a proactive approach to identifying, contacting and supporting individuals affected by the fire, with appropriate referral on to clinical services where needed, e.g. GHWS, or other services as identified
  • To maintain and develop effective relationships and interface with statutory and non-statutory services in the local area
  • To work with the Team Manager, and others to develop the ongoing NHS offer to the community directly affected by the Grenfell fire
  • To sensitively consider and respond to the community in relation to the Grenfell Tower fire, recognising the diversity of the area in which the team is working.
  • To promote a culture of community engagement and liaison in the delivery of the work of the team.
  • To assist the Team Manager in developing a multidisciplinary team that is well co-ordinated, responsive and attuned to the needs of its service users
  • To adhere to Information Governance and professional body (i.e.NMC/HCPC) and NHS/Trust requirements
  • To ensure that contacts and outcomes from people using the service are dealt with safely, with referrals onwards managed effectively
  • To participate in and provide where appropriate, supervision
  • To demonstrate a high level of clinical competence both in relation to supervision of staff and direct face to face contact with service users
  • To demonstrate high levels of risk management competence and support team members in identifying and managing risk.
  • To articulate requirement of changes to service delivery, to respond to and adapt to identified need.
  • To maintain clinical/case records, (primarily IAPTUS) to Trust and professional body requirements
  • To ensure that accurate case recording occurs regarding all aspects of the work undertaken with service users and that this is reflected in the teams documentation, database, and that administrative systems are updated whenever there is any adjustment in service

Person Specification Skills and Knowledge Essential
  • oAble to communicate effectively with a wide range of people, including families, people who may not speak English, non-healthcare staff, volunteers and others
  • oAble to communicate with the multi-disciplinary and multi-agency colleagues and team, present cases, take note of actions, update others in the team and use meetings effectively. Speaking face to face but also by telephone and writing letters and reports
  • oMaintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the relevant organisational and professional policies and requirements
  • oAble to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary
  • oAble to maintain electronic patient records and Use Microsoft Word for letter and report writing
  • oYou are expected to have the skills required to act as a professional, registered practitioner and adhere to NMC/HCPC Codes of Conduct.
  • oWork well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic
  • oContribute to the culture of the team and play a role in making it inclusive, kind and hard working
  • oExpertise in particular skills and evidence of how you developed them and use them in your current role
Education and Qualifications Essential
  • oAppropriate professional mental health qualification: e.g. RMN, OT, Psychology, Social Work
  • oEvidence of relevant Continuous Professional Development excluding mandatory training.
  • oUp-to-date in all mandatory training requirements.
  • oDemonstrate ongoing reflection, training and development for NMC revalidation or professional equivalent
  • oMentorship qualification
  • oBsc/Msc in relevant subject
  • oCBT/DBT training, Family working, Motivational Interviewing, Anxiety Management, Recovery training, Brief interventions and Dual Diagnosis
  • oRelevant physical health training
  • oSupervision, Line management and appraisal training
  • oHR skills training e.g. recruitment, managing absence
Previous Experience Essential
  • oPrevious experience post qualification
  • oExperience of working in a multi-cultural context including with interpreters
  • oExperience of working in a culturally sensitive and adapted way
  • Relevant experience in community settings including non-clinical settings/people's homes
Attitudes, aptitudes and personal characteristics Essential
  • Be a role model and embody CNWL's values by being: oCaring for the people who use our services, their families and carers, and other staff oRespectful of others and genuinely treating them how you would want to be treated oAble and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselves oAble and willing to work in partnership with service users, their friends and family as well as other health care professionals
other Essential
  • Able to work efficiently and safely in the community
  • Knowledge of the area and residents of Kensington and Chelsea
  • Experience of working within a multicultural framework

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