The role of the Mental Health Practitioner is to receive all calls and be able to provide immediate support, expert advice, signposting service users to the most appropriate service, assessment, and brief interventions where appropriate via telephone. The Practitioner will have access to known service user's electronical clinical records and will ensure liaison with the service users' existing services by the following day via clearly defined routes.
The Mental Health Practitioner will be part of a shift team who work together and will have other colleagues across the Network for discussion and support.
The service operates 24/7 7 days a week, 365 days per year and practitioners will need to work within a 24-hour shift pattern. The service based in the GMMH Patient Flow Service in Old Trust HQ on the Prestwich Hospital site. There are also opportunities for staff to work from home on a blended rotational basis whilst still operating as part of a shift team. The Band 5 practitioners will also be asked to support the Band 6 practitioners at the Northwest Ambulance (NWAS) Emergency Operations Centre in Manchester (EOC) and support the Band 6 helpline practitioners with reviewing the calls coming in for mental health via NWAS by reviewing their operating system and phoning service-users back if necessary to support them with their recovery.
Main duties of the job
- To establish and maintain robust communication networks with clients, carers, team members, other health care and social care workers across the GMMH footprint in local geographical areas of Bolton, Salford, Trafford, and Manchester and across all Trust services.
- To receive referrals from NHS 111 via the GM CAS, undertaking STRV2 Risk Assessments where appropriate, liaising and advising other professionals such as NWAS practitioners, GMP officers, GPs including Out of Hours GPs.
- The post holder will be expected to carry out telephone triage mental health assessments and care planning accessing all available sources of information and including, where appropriate, the views of family and carers.
- To take on the role of Shift Co-Ordinator when allocated to provide support and leadership to staff on the same shift.
- To ensure that standards of practice are maintained in accordance with the Governing Professional Body and Trust Policy and procedure.
- To comply with their own professional Code of Practice and Professional Conduct, Professional Standards and national, Trust and Local Policies and Procedures.
- To exercise good personal time management, punctuality, and consistent, reliable attendance.
- Promote a service philosophy that is strongly 'can do' and recovery focused for service users and carers.
- Contribute to the delivery of specialist and multidisciplinary training, including the induction of new staff, students, trainees.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400
members of staff, who deliver services from more than160
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities 1) Communication
1.1 To demonstrate high level communication skills across a diverse range of contacts including service users, carers, and other service providers.
1.2 To use interpersonal skills in diffusing potentially emotive situations while undertaking triage assessments and pathway planning over the telephone.
1.3 To establish and maintain robust communication networks with clients, carers, team members, other health care and social care workers across the GMMH footprint in local geographical areas of Bolton, Salford, Trafford, and Manchester and across all Trust services.2) Clinical
2.1 Provision of immediate response to telephone calls from service users and carers within GMMH mental health footprint.
2.2 The post holder will be expected to carry out telephone triage mental health assessments and care planning accessing all available sources of information and including, where appropriate, the views of family and carers.
2.3 To undertake and record comprehensive clinical records and discussion including update of risk assessments, if needed, and outcome measures.
2.4 Provide a timely and high-quality response to known and unknown service users and carers needing help.
2.5 To demonstrate the application of specialist skills and knowledge to maintain professional competence and fitness to practice as a practitioner.
2.6 The post holder will take account of relevant legislation and guidance (i.e., Mental Health Act, Mental Capacity Act)
2.7 Ensure awareness of the Trust Risk Management Policy and how to raise concerns and document incidents on Datix in real time and escalate these.
2.8 To take on the role of Shift Co-Ordinator when allocated to provide support and leadership to staff on the same shift.
2.9 To receive referrals from NHS 111 via the GM CAS, undertaking STRV2 Risk Assessments where appropriate, liaising and advising other professionals such as NWAS practitioners, GMP officers, GPs including Out of Hours GPs.
2.10 The post holder will apply their understanding of the GMW Suicide Prevention Framework and how their role supports implementation of this framework.
2.11 The Post holder will apply their understanding of the National Crisis Concordat and how their role supports compliance with this framework.
2.12 The post holder may at times be required to provide direct service-users clinical care across the GMMH footprint.
2.13 The post holder may at time be asked to support NWAS/GMP providing direct clinical assessment and expert clinical knowledge to these services.3) Clinical & Social Care Governance & Quality
3.1 Ensure that service users and carers receive clear and accurate information regarding: -
Access to records
The outcome of the telephone discussions/triage assessments and an ongoing management plan
Community resources available
Complaints and compliments procedures.
3.2 Promote a service philosophy based on a recovery model of care.
3.3 To undertake local audits and reviews in line with service developments as required.
3.4 To keep abreast of and apply national and professional guidelines relating to mental health service provision.
3.5 To ensure that standards of practice are maintained in accordance with the Governing Professional Body and Trust Policy and procedure. 4) Policy/Service Improvement & Development
4.1 In conjunction with the Directorate leads be actively involved in the development of the 24/7 7 day per week Helpline service.
4.2 Participate in identifying and reporting unmet needs to support service planning and development.
4.3 To comply with their own professional Code of Practice and Professional Conduct, Professional Standards and national, Trust and Local Policies and Procedures.
4.4 To support the process of implementation, and evaluation of the 24/7 Helpline.5) Financial and Other Resources
5.1 To exercise good personal time management, punctuality, and consistent, reliable attendance.6) Service User, Carer and Stakeholder Involvement
6.1 Promote a service philosophy that is strongly can do
and recovery focused for service users and carers.
6.2 Ensure, as far as practicable, the full involvement of service users and where appropriate, relatives and carers in the assessment of their needs and the formulation and review of their management plan.
6.3 Establishment of systems to elicit user and carer views of the service and monitor user and carer satisfaction.
6.4 Promote user and carer involvement in the evaluation and development of the service.
6.5 Implement systems for the receipt and recording of complaints and compliments about the service.7) Learning, Education and Personal Development
7.1 To take responsibility for own learning and development by recognizing and taking advantage of all opportunities to learn in line with NHS core competencies, including full participation in appraisal and supervision, and acting as role model for self development.
7.2 Contribute to the delivery of specialist and multidisciplinary training, including the induction of new staff, students, trainees.
7.3 Provide support and management supervision to B5 and other junior staff.
7.4 To take responsibility of maintaining own professional registration
and maintaining professional standards for competence and adhering to the most up to date professional code of practice.8) Safeguarding Children and Vulnerable Adults
8.1 To adhere to the principles of safeguarding of children and vulnerable adults in line with Trust Policy and reporting local procedures.9) Equal Opportunities, Equality and Diversity & Dignity in Care and Work
9.1 To carry out all duties and responsibilities of the post in accordance with the Trusts Equal Opportunities, Equality and Diversity and Dignity in care and work policies.
9.2 To avoid unlawful discriminatory behavior and actions when dealing with colleagues, service users, members of the public and all other stakeholders.
9.3 To promote awareness of and respect for equality and diversity and dignity in care and work in accordance with Trust Policies and Procedures.
9.4 To treat all staff, patients, service users, NHS Contractors and the public with dignity and respect at all times.10) Information Governance & Data Quality
10.1 To access only information, whether paper, electronic or in other media, which is authorised to you as part of your duties.
10.2 Not to communicate to anyone outside or inside the NHS, information relating to patients, service users, staff, contractors, or information of a commercially sensitive nature, unless done in the normal course of carrying out the duties of the post and with the appropriate permission.
10.3 To maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriate and kept up to date.
10.4 To ensure compliance with the GMMH Information Governance Policy.
10.5 Ensure compliance with information management.
10.6 To ensure compliance with confidentiality policies and procedures for self and team members.
10.7 To contribute to data quality for relevant GMMH Performance indicators.
10.8 Understand and fully utilize the IT systems for GMMH.11) Infection Prevention
11.1 To protect service users, visitors, and employees against the risk of acquiring health care associated infections by consistently observing Trust Infection Prevention Policies and procedures and best practice guidance in order to maintain high standards of Infection Prevention.12) Heath, Safety and Security
12.1 To fulfill Trust mandatory training requirements, including regular appropriate violence and aggression training.
12.2 To recognise the need to prioritise and respond appropriate to clinical emergencies/perceived risks.
12.3 To demonstrate a high level of self-management skills and be aware of own personal limitations and seek appropriate advice.
12.4 To take reasonable care of the health and safety of yourself and other persons who may be affected by your acts or omissions at work and to cooperate with the Trust in adhering to statutory and department safety regulations.
12.5 Not to intentionally or recklessly misuse or interfere with anything provided in the interests of health, safety, or welfare e.g., misuse of equipment.
Person Specification Meets all criteria Essential
- Holds full qualification in accordance with professional body
- Possesses experience in psychosocial interventions
Meets essential criteria Essential
- Holds full qualification in accordance with professional body
- Possesses experience in psychosoc
Any attachments will be accessible after you click to apply.