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People Participation Coordinator

Norfolk & Suffolk Foundation NHS Trust
Great Yarmouth
£25,655 to £31,534 a year Gross Per annum
Closing date
4 Jul 2022

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CBT Therapist / Other
Band 5
Contract Type
Full Time
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Job Details

The People Participation Coordinator will provide lived experience and participation expertise within the Norfolk and Waveney Children, Families and Young People's (CFYP) Community Mental Health Services. This dynamic new role will focus on the development of new service models and contribute to the quality improvement of existing services for people using our services and their families, through the facilitation and co-ordination of meaningful participation activities. Working both within NSFT and the wider Norfolk and Waveney System, under the leadership of the Norfolk & Waveney Children, Families and Young People's People Participation Lead, the People Participation Coordinator would work directly with children, young people and their families.

This post will be a Band 5, permanent full-time post, working across Norfolk and Waveney, supporting system wide participation.The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trust's People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.

Main duties of the job

Main duties of the role will include planning, organising, coordinating and supporting meetings, groups, workshops and innovative events that people who have experienced our services and their carers or loved ones can participate in.

Encouraging partnership working opportunities in wider service improvement and design, maintaining a database of those who get involved.

Attendance and participation at system wide design meetings.

Monitoring service quality by actively gathering service user and carer experience. Providing feedback to service leads and reports to People Participation Lead, managers, clinicians and commissioners and via local Governance meetings.

Build relationships with internal stakeholders, including Specialist Services and CFYP Suffolk services to share learning and best practices.

Enabling experts by experience, their carers and loved ones to contribute the value of their lived experience in a meaningful way for service development and quality improvements.

Effective co-production in service development; involving experts by experience, their carers and loved ones in the planning, design, delivery and evaluation of service models.

Establish service user voice opportunities. Exploring and supporting ways that service users and their carers can be involved in training, service development and quality improvement.

About us

We are a recovery focussed, multi-disciplinary team providing an effective, supportive and professional service for our children, young people, families and carers. We want to build on and continue to improve services so we can provide safe and consistently high-quality care for those who use our services.We have a culture of continuous learning, and we have regular protected Continuous Professional Development (CPD) days which includes a variety of training, reflection, supervision and service development - these are facilitated by our senior clinical and management team.We believe that staff, who feel valued by their employers and are truly engaged, can provide better outcomes for our service users.

Job description
Job responsibilities

This dynamic new role will provide lived experience and participation expertise within services, projects and teams within NSFT, specifically Norfolk and Waveney Children, Families and Young Peoples Services. The role focuses on the promotion and co-ordination of participation within NSFT. It will work to embed and continuously develop the participation of all people as equal and valued partners in designing and delivering services which meet the needs of our communities. This will promote improved outcomes for service users, their carers, families and friends by enabling all perspectives and expertise to be an integral part of all we do.

The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trusts People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.

To support joint working between our Trust and our wider communities in a way which works for all.

To co-design, deliver and evaluate training for service users, carers, families and staff.

Please see the attached Job Description and Supplementary Information.
Person Specification
  • Degree in health and social care related subjected subject or equivalent level of knowledge.

  • Personal lived experience of accessing mental health services OR experience of supporting someone within this situation.
  • Working with service users and their families on a one to one basis and facilitation of groups and workshops
  • Providing participation related peer support and Experience of working within health or social care organisations providing mental health services. Application Form / Interview / References mentoring to other professionals.

  • Computer keyboard and enhanced IT skills including the use of laptop, online platforms, power point, excel etc.
  • Innovative with a 'can do' positive attitude to development and change.

  • Knowledge of person-centred care, participation, co-production and the principles of mental health recover
  • Knowledge of mental health conditions and treatment.

  • Willingness to share own lived experience with others in a way which is appropriate to the situation.
  • Ability to influence and persuade people to review and alter practices, where necessary,

Any attachments will be accessible after you click to apply.



Priscilla N&S

“Welcome to Norfolk and Suffolk foundation Trust, we provide an extensive range of mental health services across two counties , working with our communities and partners we continue to develop and transform our services so we can really meet the needs of the people we serve .We are an organisation which truly values nurses , acknowledges the special , unique skills they bring and is committed to developing clinical, academic and leadership pathways whilst supporting, nurturing and caring for you .We have strengthened nurse leadership, created Nurse Consultant , Advanced Nurse Practitioner and Clinical Nurse Specialist roles with many more expected . We have over 80 Non medical prescribers and will continue to support more each year .  Nursing In NSFT is not without its challenges but we have used them to create opportunities, to learn, to improve and to work differently . Our absolute priority , our number one aim is to improve the care we provide and we will achieve this. Join us and be part of something very special" - Diane Hull, Chief Nurse

Diane Hull - NSNHSFT

Norfolk and Suffolk NHS Foundation Trust is the main provider of specialist mental health services for the counties of Norfolk and Suffolk, serving a population of 1.6 million people. We are a large organisation covering a wide geographical area divided into ‘Care Groups'. There are also Care Groups supporting children, family and young people’s services, and specialist services, including Forensic mental health services.

Each Care Group has its own Leadership team, with the aim of supporting clinically led decision making locally, to support the needs of people accessing services. 

We have inpatient facilities across both counties with smaller bases in rural locations. Many of the Trust’s services are offered in the community, enabling people accessing services to receive the support they need in an environment familiar to them.

At NSFT we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.

The people in our care, families and carers are at the centre of all aspects of all we do and are vital in helping shape and support our service strategy. Our strategy supports and enables people with mental health problems to live a fulfilling life and make their personal recovery journey. 

Norfolk and Suffolk, in the East of England are some of the safest places to live in the UK, with low crime rates making it a community to be proud of. Housing prices are frequently cited as a reason to move here, as you get an incredible amount for your money compared with other major UK cities.

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About our location

Norwich in Norfolk has something for everyone. It has retained a strong local identity and, with that, a sense of community. Locals say hello to each other, baristas remember our coffee orders and you’ll be among the first to know about interesting local projects.  This strong sense of community, along with excellent shopping, eating out, affordable house prices and excellent schooling is why Norwich has been ranked by the Guardian as the UK’s best city to work in.

Ipswich in Suffolk is steeped in history, yet full of life. According to The London Economic, affordable house prices and hourly commutes to London have earned Suffolk’s county town a slot in their top ten property destinations. “In Ipswich we have got a fantastic cultural offer far better than what towns and cities bigger than us are offering.  We have got very good transport links, especially to London, and house prices are a lot cheaper in the area.

One of Norfolk’s most famous stretches of beaches, Great Yarmouth attracts around six million tourists each year! Situated at the mouth of the River Yare, this old port town is home to beautiful golden sandy beaches and neighbouring towns and villages with scenic views and homely charm.

Full to the brim of history and with a vibrant town centre, King’s Lynn is the ideal destination to enjoy the superb mix of history, shopping and entertainment on offer!  A small, historic market town, King's Lynn is the perfect place to live and work, with fantastic train links and short drives to fantastic beaches.

Bury St Edmunds in Suffolk is a unique and dazzling historic gem. An important market town with a richly fascinating heritage, the striking combination of medieval architecture, elegant Georgian squares and glorious cathedral and abbey gardens provide a distinctive visual charm. With prestigious shopping, an award-winning market, plus variety of attractions and places to stay, Bury St Edmunds is under two hours from London and convenient for Cambridge.

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For family members who love (or need) to travel, you’re ideally located. Trains run to and from London every 30 minutes from both Ipswich and Norwich, and there are direct rail services from Manchester, Nottingham and Cambridge.   Both counties are well connected to major road networks and Norwich has an international airport. 

Some of our valued employees have told their story of working at Norfolk and Suffolk NHS Foundation Trust... use the links below to read these.

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Norfolk & Suffolk
United Kingdom
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