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Band 7 Community Team Manager Wiltshire Liaison and Diversion Service

Avon & Wiltshire Mental Health Partnership NHS Trust
£40,057 to £45,839 a year per annum
Closing date
28 Jun 2022

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Senior Manager
Band 7
Contract Type
Full Time
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A vacancy has arisen for the Band 7 Team Manager of the Liaison and Diversion Service in Wiltshire . It is likely your base will be at the Police Headquarters at Gablecross police station which has our largest team office though depending on your home address this may be negotiable as we have an office at the police custody suite at Melksham also.

The Criminal Justice Liaison Service, known as the Wiltshire Liaison and Diversion Service, (LaDS) provides all vulnerability assessments, identifies care pathways and where indicated diversion, to individuals within the courts and Police custody suites across Swindon and Wiltshire. We are an experienced, enthusiastic and growing team who will support you to develop in your role.We work with service users with a range of vulnerabilities and you will need to be able to confidently assess various needs in potentially difficult circumstances. You must be able to work with individuals experiencing mental health crisis, learning disabilities, drug and alcohol misuse, and extreme emotional distress.

Main duties of the job

As Team Manager you will ensure all aspects of the team's functioning are well managed with overall responsibility for managing the team caseload and referrals into the service. You will also provide formal supervision and informal day to day guidance for team members, and will work alongside side senior practitioners to clinically lead the team. You will be responsible for promoting high quality care delivery, along with many other aspects of managing team, supporting staff wellbeing and clients needs whilst representing AWP values.

The successful applicant will work with people engaged with the criminal justice system, where a potential mental health need, learning disability or other health or social care vulnerability is suspected. The team offers screening and assessments to be able to inform disposal of the case and to identify robust care pathways. This role involves a commitment to close partnership working with both statutory and voluntary sector agencies, including our Police colleagues and a commitment to working with a complex and diverse range of individuals with varying needs.


About us

Based in the County of Wiltshire, one of the most beautiful areas of the UK and well known for it's proximity to many areas of Outstanding Natural Beauty such as the Cotswolds and the North Wessex Downs. Wiltshire boasts excellent transport links to main cities such as London, Oxford, Bristol and Cardiff as well as many beautiful and historic Market Towns with a competitive and developing housing market.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description Job responsibilities

1. Under the direction of the Service / Sector Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.2. With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.3. To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.4. To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated5. To proactively work towards continuous service improvement by positively assisting in the planning and development of services. This could include participating in the design and introduction of a new service, communicating effectively with staff about proposed changes and gaining commitment for change.6. To manage the health and social care budgets, authorising and controlling spending to ensure the best use of resources within agreed policy and financial regulations.7. To supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.8. To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the service manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.9. To be responsible for the effective implementation of the CPA process within the team, including the effective management of workload.10. To be responsible for the effective and accurate use of care clustering including the use of the Cluster Allocation Support Tool as required by the Trust.11. To be responsible for the implementation and review of processes that ensure safe and effective transfer/discharge/step up/step down of service users to and from the team.12. To ensure that an effective caseload management system is used to manage access to care and treatment, that capacity is managed effectively, and every service user is allocated a care co-ordinator (including cover arrangements when a care co-ordinator is absent and that this is effectively communicated to the Service user and their carers.)13. To manage the performance of all designated care co-ordinators within the team in line with the requirements of care co-ordination so as to ensure that consistent clinical and quality standards are maintained.14. To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners.15. To ensure appropriate compliance with Trust and Local Authority policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.16. To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan linked to the KSF.17. To provide and ensure an effective learning environment for student placements across all professions.18. To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.19. To manage the performance of the team as measured by key performance indicators defined nationally and locally, and set out in the SBU Balanced Scorecard covering both health and social care parameters.20. To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.21. To be responsible for ensuring health and safety and other relevant risk assessments are undertaken, delegating responsibility as appropriate. This includes infection control.22. To ensure appropriate systems are in place at team level to engage in integrated governance activity.23. To engage with and contribute to relevant SBU and corporate management and governance forums.24. To ensure the complete and accurate recording of all clinical and performance data on relevant paper and electronic systems (eg Rio, MHIS, CAST)25. To ensure that case records and data are collected within approved policies and that data held on computer systems are accurate, so as to enable planning and monitoring of services.26. To be responsible for ensuring compliance with defined quality standards such as CQC, CNST and Standards for Better Health, identifying responsibility within the team for key roles including infection control and emergency planning.27. To be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as required for inspection.28. Dependant on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities.29. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.

Person Specification Professional Registration and training Essential
  • Registered as a mental health practitioner with professional qualifications in a relevant discipline. For nurses RMN ( parts 3 or 13 of NMC register)
  • Formal management qualifications
Experience Essential
  • Significant post-qualifying clinical experience obtained in a variety of settings, at band 6 or equivalent
  • Significant supervisory experience with clear evidence of effective people management skills including clinical supervision, sickness management, performance, conduct issues
  • Experience in prioritising and managing the work of a team or others.
  • Experience of working in criminal justice system
  • Experience of front line assessment in mental health services e.g Primary Care or Crisis team assessments
Knowledge Essential
  • Able to articulate an advanced and detailed understanding of the relevant legal frameworks/legislation including CPA process, Mental Health Act , Mental Capacity Act, and safeguarding, in order to lead and manage others

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