Being part of the Mental Health Single Point of Access (MH SPA) at West London NHS Trust, you will be at the forefront of innovation of service delivery in one of the fasted growing parts of community healthcare.
The right candidate will be responsible for the overseeing of all referrals into the service and determining the appropriate care pathways our patients. You will also lead and monitor the performance and work of the staff in the team and will work closely with the team manager and deputise for them when required.
Additionally, we work very closely with the Crisis Assessment and Treatment Teams and there will be the expectation that you will rotate in to the CATT in order to obtain further experiences of managing patients in an acute mental health crisis face to face and also to ensure we provide you with well-rounded opportunities.
Main duties of the job
The post holder will be responsible for screening and triaging referrals received. They will provide clinical expertise in supporting Telecoaches and Mental Health Advisors in making decisions to ensure that patients are transferred into the appropriate secondary or primary mental health services, where there is an assessed need for that service. Where screening and clinical triage indicate that specialist mental health care is not indicated, support staff in facilitating a safe discharge back to Primary Care with advice.
The post holder will be responsible for creating an environment which is safe, supportive and an easily accessible with a no wrong door approach and will also undertake brief crisis assessments, give advice, information, signpost and use their expertise to de-escalate presentations or interface with other services for more appropriate or intensive input/follow-up.
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description Job responsibilities
The post holder will be involved in the on-going development of services, to ensure that the most relevant care pathway and care plan is devised to provide access to urgent and crisis care. They will be active in the promotion and use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate. They will liaise closely with carers, both statutory and non-statutory services, emergency services, and 3rd sector services. They will liaise closely with local services CATT teams to provide rapid response to mental health crisis situations where necessary and appropriate to decrease the number of unnecessary presentations to A&E.
The post holder will also deliver supervision for junior colleagues. To work within a 24 hour 7 day a week rota system, ensuring that a comprehensive service is provided to patients and robust gatekeeping is maintained.
Person Specification Qualifications & Training Essential
- Registered RMN with eth NMC, or be a Registered OT, Social worker (HCPC).
- Evidence of ongoing professional development
- Mentorship/Teaching & assessing qualification
- First or higher degree in appropriate subject area.
- ENB 998, 812 or equivalent
- Nurse prescriber or willingness to become a nurse prescriber
- Experience in a variety of MH settings as a qualified practitioner.
- Significant experience at band 6 or equivalent within CRHTT, Liaison nursing, intake service or equivalent.
- Delivering Clinical supervision/ reflective practice to nursing as well as other professionals.
- Multi-disciplinary team working.
- Previous experience of working within a Single Point of Access services
- Previous experience of telephone based assessments.
Knowledge & Skills Essential
- Understand a range of models of mental disorder, including the contribution of social, physical and development factors
- Understand the social perspective on mental disorder and mental health needs.
- Ability to build relationships across organisational and professional boundaries
- Ability to analyse and interpret complex data required to deliver the service.
- Ability to deal with complex issues arising from managing a diverse multidisciplinary service
- Excellent verbal and written communication skills
- Good risk assessment and management skills
- Understanding of social care resources and provision available beyond statutory agencies
- Experience of supervision or practice teaching.
- Ability to demonstrate leadership under pressure, including good communication, prioritisation, and influencing.
- Extensive experience of applying assessment skills within a statutory social work setting.
- Demonstrate the ability to assess, develop, implement and evaluate programmes of care for individuals experiencing acute mental distress.
- The ability to use a range of therapeutic interventions with individuals in acute mental health crisis.
- An understanding of the Care Programme Approach and its application
- Knowledge of the national agenda and vision for mental health services within the NHS.
- Interpersonal Skills; Works effectively with individuals, teams, clients and staff. Supporting others and showing clear personal values in line with those of the organisation
- Adapting and Coping; Adapts and responds well to change. Manages pressure effectively and copes well with setbacks.
- Analysing Interpreting and Judging; Thinks analytically, ability to solve complex problems and issues, makes rational, realistic and sound judgements.
- Planning and Performing; Plans ahead and works in a systematic and organised way. Follows direction and procedures.
- Organisational Awareness and Strategic Thinking; Thinks broadly and strategically, supports and drives organisational change.
- Understands functions and needs of the organisation.
- Demonstrate knowledge of audit and research
- Demonstrate the ability to co-ordinate a team and it's day-to-day work.
- I.T. and Database skills with knowledge of word processing and spreadsheet management.
- Received additional training in areas such as AMHP, BIA, Court of Protection, Practice Educator and talking therapies
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