Urgent Mental Health Helpline Clinician

Kent & Medway NHS & Social Care Partnership Trust
£32,306 to £39,027 a year per annum
Closing date
3 Jul 2022

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CBT Therapist / Other
Band 6
Contract Type
Full Time
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We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

Are you looking for a new and exciting opportunity? Are you an exceptional candidate who wants to be part of an innovative and evolving service?

The Urgent Mental Health Helpline is expanding and it's an exciting time to join us. The service provides a mental health crisis line, offering urgent mental health help and support over the phone to members of the public who are not currently receiving care and treatment from KMPT services.It also provides a referral management function for professionals. This is a critical role within the organisation as the first point of contact for those contacting secondary mental health care.

The Urgent Helpline operates 24/7 and staff are required to work across a full roster period including early, late and night shifts. We are able to offer roles on both a full and part time basis.

The primary team base is at Eastern and Coastal Area Offices on the St Martins Hospital site in Canterbury. After an initial office-based induction period, there is some flexibility to work from home on an agile basis, for up to two shifts per week for full time staff.

Main duties of the job

As a mental health clinician within our service, you will be part of a multi-disciplinary team with responsibility for undertaking telephone triage of urgent and emergency referrals and determining immediate next steps. This may include coordination of a face to face assessment by another KMPT service or offering advice and signposting to 3rd sector organisations.

As a contact centre-based service, we utilise an online telephony system so applicants must be confident computer users. You will also be required to enter details into our clinical systems in a timely manner. All staff receive a comprehensive induction when they join the service, supporting you to develop skills appropriate to your new role.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care and effectiveness) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Job description Job responsibilities

Applicants will be qualified mental health clinicians (RMN / OT) with at least 12 months post qualification experience in a relevant setting. Main responsibilities of the role include:

  • Screening and triaging referrals, to evaluate individuals' mental health needs, identify potential risks, discuss and develop initial plans for onwards care and develop a collaborative response to need.
  • Acting autonomously to identify the most appropriate course of action, often in urgent/ emergency situations, ensuring effective transfer of cases and escalating when necessary.
  • Demonstrating the skills to professionally communicate complex information to users and carers in an empathic and supportive way.
  • Providing clinical and professional advice, leadership supervision and support to junior staff, members of the public utilising the service, and their families.
  • Representing the service through forming and maintaining relationships with stakeholders internally and externally, ensuring appropriate interfaces exist between services.
  • Working as part of a clinical team to provide the service 24 hours a day, 7 days a week which will involve working unsocial hours and public holidays.
  • Contributing to reviewing, developing and monitoring operational/clinical policy, relevant to clinicians within the clinical setting.
  • React constructively to changing circumstances and support junior colleagues to adapt to changing circumstances by good role modelling and being a positive change agent.

Person Specification Qualifications and Experience Essential
  • Professional Qualification (RMN/OT)
  • 12 months post registration experience
  • Evidence of relevant CPD
  • Contact / call centre experience
  • Urgent / Emergency assessment experience
Knowledge and Skills Essential
  • Understanding of NHS Mental Health care
  • Understanding of relevant local and national guidance/policy
  • Excellent verbal and interpersonal skills
  • Clinical skills focused on risk and assessment
  • IT competence

Any attachments will be accessible after you click to apply.

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