The post holder will lead manage and develop a responsive operational support service working closely with the Service Manager and Business Manager to ensure an effective and efficient management of resource to achieve national and local quality and performance targets within budget.

The post holder will be responsible for day to day management and accountability of capacity and demand, ensuring all clinic slots are utilised to meet the requirements of the service.

The post holder will work closely with the Service Manager/Business Manager/Team Leader and will have delegated responsibilities for a range of operational activities ensuring data quality and pathway validation. They will provide expertise and guidance for Team Leaders and clinical administration teams in the proactive management of patient pathways.

The post holder will manage and monitor e-roster systems to ensure that all teams are appropriately staffed.

The post holder will work closely with the Service Manager/Business Manager and will provide expertise in clinical systems, ensuring provision across all pathways.

The post holder will also undertake key roles on specific projects as delegated by the Business Manager/Service Manager.

Main duties of the job

The post holder will manage, lead and develop a co-ordinated and responsive administration service, ensuring effective and efficient management of resources to achieve quality and performance targets.

The post holder will be responsible for day to day management and accountability of capacity and demand, ensuring all clinic slots are utilised to meet the requirements of the service.

The post holder is answerable and accountable to the Service Manager and Business Manager for the day to day provision of rota management and also has leadership accountability of the administrative teams.

The post holder will be responsible for providing management teams with relevant data and audit reports showing gaps within service delivery across multiple departments.

The post holder will manage and monitor e-roster systems to ensure that all teams are appropriately staffed. Duties will include staff rostering, annual appraisals, annual leave and sickness management and monitoring, ensuring application and adherence to Trust HR policies and procedures.

The post holder will work closely with the Service Manager and will provide expertise in clinical systems, ensuring provision across all pathways.

The post holder will support the development of a standardised and consistent service delivery model across the Division. This will require formation of relationships with peers across a range of Divisions within the Trust.

About us

Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help youDevelop,BelongandThrive,Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits including:o Extensive range of learning opportunities o NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Person Specification

Knowledge and Experience

Essential

• Experience and knowledge of a range of administrative and organisational policies and management information systems
• Experience of data quality management and awareness of 'Right First Time'
• Experience of managing a multi-disciplinary team
• Experience of working in a pressured busy environment with supervisory responsibilities
• High level of understanding of appropriate data collection and audit requirements for Clinical Therapies
• Ability to work to and promote Standard operating procedures / performance targets
• Demonstrable working knowledge of Microsoft packages including Word and Excel

Desirable

• Experience and knowledge of recruitment and e-roster systems
• Experience & in-depth understanding of electronic systems and database programmes and associated information systems

Qualifications/Training

Essential

• Minimum of 3 GCSEs including English and Maths at Level 5/Grade C or above or suitable equivalent qualification
• Educated to Degree Level or have equivalent relevant experience
• NVQ III or suitable equivalent level administrative / supervisory qualification
• Proven competence in using admin and clinical systems e.g. PAS/ MS Word / Excel / Outlook with excellent typing / keyboard skills

Desirable

• Completed NHS data systems training programmes

Interpersonal Skills

Essential

• Adaptable approach to dealing with staff
• Team building skills
• Logical thinker, who is confident to share views
• Able to manage change
• Proactive, self-motivated and with a positive approach to work
• Flexible and adaptable, able to take direction and instruction from others
• Team Player with a professional approach to work and colleagues able to develop good working relationships
• Demonstrates Trusts values and behaviours
• Maintain and promote professionalism in the workplace at all times
• Ability to deal calmly and diplomatically with a range of personalities and situations

Desirable

• Experience of managing teams of staff
• Customer care experience or qualification
• Handling difficult situations training

Organisational Skills

Essential

• Proposes and delivers necessary changes in processes and procedures to ensure processes are efficient and effective
• Excellent time management skills
• Demonstrable ability to prioritise
• A methodical and organised approach to work
• Ability to work under pressure to meet tight deadlines in a busy environment
• Exercise good judgement use own initiative

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

DRI

Armthorpe Road

Doncaster

DN2 5LT

Any attachments will be accessible after you click to apply.

272-5801279