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Clinical Care Navigators

Black Country Healthcare NHS Foundation Trust
£43,742 to £50,056 Per Annum
Closing date
21 Dec 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country

Are you passionate about improving patient pathways for mental health support that best suit their needs?

Are you excited about the prospect of embedding newly transformed services?

Do you have the drive to make a positive impact on the lives of the people who use our services?

Do you have the skills to bring people along and support a positive shift in culture?

If the answer is yes, you could be the perfect fit for this truly transformational role.

SO DON'T STOP READING, APPLY NOW - we want to hear from you!!!

We are modernising the way that community mental health care is delivered in Sandwell, Dudley, Walsall and Wolverhampton. This truly transformational role will sit within our referral support service, linking both community mental health teams and primary care mental health teams.

Main duties of the job

The Clinical Care Navigation Managers responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines. Ensuring that every referral receives a fitting and system-supported outcome tailored to their needs. This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, Local Authorities,

Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute a clinical opinion, based on their clinical skills and knowledge, as part of the multi- disciplinary team to support a timely and effective outcome of patients referrals received.

About us

Joining our team as the Clinical Care Navigation Manager means taking charge of the referral management process within BCHFT with a dynamic approach. This role will balance the influx of referrals into BCHFT while ensuring seamless triage, assessments, and treatment journeys within the expected timeframes. This extends to supporting services across localities should demand surpass capacity within a specific area. The role will include proactively reaching out to underrepresented communities, ensuring that pathways throughout the local region and wider trust are not just utilised but also adequately resourced.

The posts are available across the 4 localities within the Trust - Dudley, Sandwell, Wolverhampton and Walsall.

Job description

Job responsibilities

The post holder will be expected to utilise their clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients presenting needs, legal status, risk, complexity, gender, age and vulnerability.

The post holder will consult effectively with consultant psychiatrists (RC) and GPs, Crisis Services, care coordinators, clinical leads, AMHPs, The VCSE and Home Treatment staff to monitor and assess the appropriateness of referral pathways and the need for triage and assessment services to accommodate the referral demands. To support patient centred care, the post holder will be expected to engage and seek views of service users, carers & families in pathway decisions.

Main Duties/Responsibilities

The successful candidate will play a pivotal role in community outreach, facilitating education and engagement initiatives for patients accessing services and finding the most suitable referral pathways.

The Clinical Care Navigation Manager will work closely to support seamless processing of BCHFT referrals where the referral pathway is not clear. They will be the point of contact for professionals, ensuring accurate pathways for referrals into BCHFT Adult Services, timely patient appointments, and appropriate levels of care will be a core responsibility.

Offering expert guidance to professionals on progressing referrals, the role involves collaborating extensively with clinical colleagues across all All-Aged adult BCHFT mental health services. Every referral, be it for accessing a BCHFT service, redirection to an alternative service beyond our scope, or providing valuable advice for support, will receive dedicated attention.

The role involves close collaboration with partners in the Voluntary Sector and Local Authorities across the Black Country to improve pathways for All-Aged Adults who might not meet the threshold for BCHFT services but could benefit from alternative interventions and support.

The successful candidate will possess a clinical background, tasked with coordinating and steering the implementation of BCHFT Trust-wide and Local Referral Support HUB SOP policies. This involves extensive consultation and collaboration with Responsible Clinicians, their teams, GPs, broader PCNs, Care Coordinators, Primary Care Managers, Operational Managers, VCSE Managers, and senior management.
  • To actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development.
  • To lead in the process of managing patient flow, coordinating their journey through each referral pathway ensuring involvement of Medical, nursing and administrative staff.
  • To work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs keeping waiting times to a minimum.
  • To utilise advanced communication skills, verbal, non-verbal and written when dealing with highly charged and complex situations. To communicate sensitively and empathetically and diffuse situations of conflict when tensions arise around clinical priorities.
  • To attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management.
  • To lead on the development of appropriate audits in relation to referral management and the development of actions plans in light of findings.
  • In certain circumstances, the post holder will be expected to complete and document clinical triage assessments and associated paperwork to support the referral support & management process.
  • Have the authority to work directly with Responsible Clinicians and GPs, senior team management / Clinical Leads and Senior Managers and will be accountable for ensuring that the decision making process is effective and that remedial action where necessary is proposed to the senior team.
  • The post holder will advise on the optimal use and cost effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities.
  • The role will cover all Mental Health routine referrals into the Trust and will work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy.
  • Will provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management.

Find out more about how we are transforming community mental health services on our website, and see what other roles are available.

Person Specification



  • oDegree level qualification or relevant experience

Employer details

Employer name

Black Country Healthcare NHS Foundation Trust


Dudley, Wolverhampton, Sandwell and Walsall



Any attachments will be accessible after you click to apply.


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