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Evelina London PPE Support Officer

Employer
Guy's and St Thomas' NHS Foundation Trust
Location
London
Salary
£34,089 to £41,498 a year p.a inc HCA
Closing date
13 Dec 2023

View more

Profession
Other Health Profession
Grade
Band 5
Hours
Full Time
This is a junior-level engagement officer post, based in the Evelina London Strategy team, funded by the Evelina London Children's Charity. It is a fixed-term, 18-month post. The post will support patient and public engagement activity with children, young people, parents, carers, families and women across Evelina London services.

This role will involve actively working to get children, young people, families, and women engaged in our work to continually improve care. It will suit someone who enjoys working collaboratively across disciplines and services, with members of staff, and children, young people, families and women. We welcome candidates from diverse backgrounds and experiences and encourage people to contact Erin with enquiries about the role.

Main duties of the job

The Evelina London Patient and Public Engagement Support Officer will reinvigorate and manage the Evelina London Youth Forum, and Parent and Carer Forums. This will include ensuring these groups meet regularly, and running engagement activities in line with Evelina London's priorities. The role will also lead our outreach work to help us to work more closely and effectively with our local community organisations to help us to develop a better understanding of the needs of our populations and how we can better reach and engage with people who we don't currently reach.

The post holder will also support the Patient and Public Engagement Specialist to implement and apply the Trust Patient and Public Engagement Strategy and Policy across the Evelina London Women's and Children's Healthcare Clinical Group. Supporting staff across all our all clinical and non-clinical departments to involve patients and the public is part of everyday business in the clinical group and the Patient and Public Engagement Support Officer will play a key part in supporting the delivery of this in practice. Practically this will involve a variety of administration, coordination, project management, and delivery tasks such as engagement planning, running engagement events, and supporting engagement activities with the Maternity Voices Partnership and other patient and family forums.

About us

Evelina London is part ofGuy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With almost 4,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically on the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'.

Every year, the number of children and young people Evelina London cares for, in our hospitals and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood, and into adult life. Evelina London is here for children, young people, and women from London to South East England, and provides specialist care for families around the UK and across the world.

As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies, and children. We operate through five clinical directorates: Children's Medicine and Neonatology Children's Surgery, Theatres, and Anaesthesia Children's Cardio-respiratory and Intensive Care Children's Community Services and Women's Services.

Working arrangements

The post holder can work flexibly from home and the office, based near Waterloo.

Job description

Job responsibilities

Duties and Responsibilities
  • Re-establish, oversee, and manage the Evelina London Youth Forum and Parent and Carer Forum. To be responsible for the servicing and administration of both of these forums.
  • Develop relationships with local voluntary and charity sector organisations to help us to work more closely and effectively with our local community organisations to help us to develop a better understanding of the needs of our populations and how we can better reach and engage with the people we dont currently reach.
  • To engage closely with women, children, young people, and families who use Evelina Londons services and use their feedback to shape and improve the way we deliver care.
  • Support the delivery of Evelina Londons patient and public engagement priorities, providing knowledge, support, and advice to colleagues across the clinical group.
  • Support Evelina London staff to practically apply the Trusts patient and public engagement policies to their work.
  • Support analysis of engagement both quantitative and qualitative to evidence the duty to involve and demonstrate robust engagement practice.
  • To help coordinate a broad range of engagement activities across all parts of Evelina London, balancing competing pressures and priorities.
  • To support the development, reporting, and dissemination of performance information to promote continuous improvement.
  • To work with the Trust Patient and Public Engagement Team to ensure adherence to the Trust Patient and Public Engagement Strategy and Policy, Putting patients first: a policy for patient and public engagement and consultation .
  • To support the PPE Specialist, Evelina London with activities related to the planning, delivery, management, and evaluation of engagement activities.
  • To support the PPE Specialist, Evelina London in demonstrating the Trusts compliance with the requirements of our regulators, including the Care Quality Commissions quality statements related to involving people, patients, and communities.

Patient and public engagement in strategy, service delivery, transformation, and capital investment schemes
  • To support patient and public engagement for Evelina London, particularly in relation to clinical service transformation and service improvement, working closely with relevant clinical teams to ensure that all relevant stakeholders views are taken into consideration in the design and delivery of schemes.
  • To collate, organise, and analyse feedback from the Evelina London Youth Forum, Parent and Carer Forum, and other engagement events so that they can be incorporated as part of any change initiatives.
  • To adhere to the Trust framework for engagement plans, materials, or other resources, particularly those relating to patient and public involvement, which reflect good practice guidance.
  • To design and facilitate patient and public engagement activities, including arranging events, designing surveys, developing copy, writing and producing presentation materials, and facilitating focus groups and workshops.
  • To interpret and communicate information to a range of stakeholders including, patients, the public, and clinical and management staff, in an engaging way.

Training, education, and development
  • To support the PPE Specialist, Evelina London to develop and maintain learning resources and planning tools for Trust staff to help them engage effectively with patients and the public, in particular by providing practice examples relating to Evelina London.
  • To deliver training and support for children, young people, parents, families and carers, women, and members of the public that supports their involvement in Evelina London activities.

IT, communications, and administration
  • Use online platforms to deliver effective engagement.
  • To maintain relevant information systems that support the teams work such as a database of internal and external stakeholders which can be used to support communications and engagement activities (e.g. Patient-Led Assessment of the Care Environment).
  • To work with Evelina London Communications Team to make the best use of the clinical groups online and social media channels to support patient and public engagement activities.
  • To be responsible for day-to-day project administration.

Stakeholder relations, communications, and professional networks
  • To develop relationships with members of the Evelina London Youth Forum and Parent and Carer Forum that generates honest feedback on potential changes across the clinical group.
  • To work closely with colleagues across the clinical group where engagement and involvement are of most benefit.
  • Build relationships with external bodies such as the local community voluntary sector, and patient advocacy groups.
  • To be responsible for writing and producing communications materials for patients, staff, and other stakeholders as appropriate, including information for individual projects.

Financial resources
  • To manage small delegated project budgets, under guidance from the PPE Specialist Evelina London, for patient, public, and stakeholder involvement activities, including user groups, special events, and engagement activities e.g. focus groups and larger discussion and deliberative events.

The post holder is required to follow Trust policies and procedures which are regularly updated.

Person Specification

Education/qualifications

Essential

  • Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area


Desirable

  • Relevant qualifications e.g. youth work, social work, CYP/adult education, community education


Previous experience

Essential

  • Working directly with children and young people and/or families and/or adults to obtain feedback
  • Organising, running and facilitating workshops/ sessions online and in person
  • Planning, organising and delivering events


Desirable

  • Working in a healthcare setting


Skills/knowledge/ability

Essential

  • Strong organisational skills
  • Able to build and maintain trusting relationships with residents/patients as well as with other professionals
  • Ability to effectively communicate with a range of different audiences (CYP and adults) through written and verbal means
  • Able to creatively and innovatively think through and develop effective approaches to engage with different audiences


Desirable

  • A working understanding of Patient and Public Engagement (PPE) in the NHS.


EDI

Essential

  • An understanding of Diversity and Equal Opportunity issues


Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Becket House

Westminster Bridge Road

London

SE1 7EH

Any attachments will be accessible after you click to apply.

196-EVE0412-S

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