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Continuous Improvement Business Partner

Maidstone and Tunbridge Wells NHS Trust
£43,742 to £50,056 a year pa pro rata
Closing date
16 Dec 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Are you passionate about Improvement? If so, Maidstone and Tunbridge Wells NHS Trust has an exciting opportunity to join our newly formed Improvement and Delivery Team to coach and support our staff and deliver our Trust Vison of Exceptional People, Outstanding Care. If you have experience using Lean Tools and want to share your improvement knowledge or feel you would enjoy training, coaching and supporting our clinical teams then this is the role for you. We would accept applications from both clinical and non-clinical applicants.

Main duties of the job

The role of the Continuous Improvement Business Partner is to work alongside assigned parts of the organisation to build capability, promote, support and coach the application of Lean and Continuous Improvement (CI) methods through the Exceptional People, Outstanding Care (EPOC) approach, enabling staff to solve problems and improve performance towards our vision, from the frontline.

The post holder will work with their partnered areas and facilitate the systematic identification of improvement initiatives, working with colleagues to train and coach them in problem solving and subsequently support delivery of improvements on short, rapid cycles of sustained change and maintaining a focus to ensure embedding of the management system in all wards and departments.

You will coach and support Continuous Improvement efforts using defined methods (A3, PDSA, DMAIC etc) to enable significant improvements and demonstrate subsequent benefits. The role will be responsible for organising and facilitating multi-disciplinary teams throughout the improvement capability building lifecycle and require suitable levels of governance. Key to this role will be embedding the EPOC approach through applied capability building activities (teaching, mentoring and coaching) with partnered area(s), working with individuals and teams at all levels.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent. The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex. The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country. We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Interview Date: TBC

Person Specification



  • Educated to Masters degree or equivalent experience.
  • QSIR, IHI, or similar improvement qualification and/or equivalent experience.


  • Leadership or Coaching qualification.
  • Lean Six Sigma Yellow Belt or equivalent or other improvement qualification or experience.



  • Experience of working as part of a team in delivering end to end continuous improvement projects in any industry.
  • Knowledge of various Continuous Improvement methodologies e.g. Lean, Six Sigma, Systems Thinking and experience of applying at least one in practice.
  • Experience & knowledge of Lean management & measurement systems, whether as part of an improvement project or as an organisational initiative.
  • Experience of delivering training to large/ small groups.
  • Intermediate knowledge of MS Office software, in particular Excel.
  • Experience of presenting to groups using Microsoft PowerPoint or similar.


  • Applying continuous improvement methodologies within a healthcare setting
  • Coaching or mentoring individuals.



  • Strong analytic skills and knowledge of how to use data appropriately and correctly.
  • Understands the method and theory of different continuous improvement approaches and how to adapt the relevant parts to work in different settings.


  • Experience of using statistical software e.g. Minitab

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust


Maidstone Hospital

Hermitage Lane


ME16 9QQ

Any attachments will be accessible after you click to apply.


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