The post holder is responsible for directing and leading the North West, North Wales and Isle of Man All Age Congenital Heart Disease Operational Delivery Network (CHD ODN).

The aim of the ODN is to coordinate safe and effective patient pathways between providers over a wide area to ensure access to specialist resources and expertise. With support from the Clinical Director/s, the post holder will lead the strategic direction and operational development of CHD services throughout the region and will develop and maintain strong working relationships with stakeholders.

They will work collaboratively with NHSE and Integrated Care System (ICS) representatives, Clinical Leads/Directors, MDT Clinical Teams, General Managers, and Senior/Executive Management Teams, promoting positive communication and appropriate data sharing to help secure the best outcome for patients. The ODN also works closely with charity partners, patient/family representatives, National Clinical Reference Groups, Health Education England and Public Health England to achieve the ODN objectives.

The ODN team is hosted by Alder Hey Children's NHS Foundation Trust and is accountable to the ODN Board, North West Paediatric Partnership Board (a joint Board between Alder Hey and Royal Manchester Children's Hospital), and North West NHSE Specialised Commissioning.

Main duties of the job

Network Vision and Aims

• Provide leadership to the development of accessible, sustainable, affordable and high quality services.
• Take a lead in implementing the standards agreed by the NHSE board (in both specialist and non specialist services) to ensure all patients have equitable access to high quality care.
• Support the development of appropriate capacity and take a 'real time' role in managing capacity and demand at times of service pressure.

This role will provide senior leadership and direction to Clinicians, Managers and Commissioners working within Cardiac Services to support the implementation and delivery of the NHS CHD standards. They will also oversee large scale transformation programmes and ongoing quality improvement work across all providers of CHD services in the North West. The role will provide appropriate links to interdependent services and other ODNs in the region to ensure developments are consistent.

The post provides managerial leadership by setting the strategic direction and operational management framework to deliver the core work programme of the ODN. The Manager will lead a team and promote collaborative working across regional organisations to deliver agreed annual priorities.

The core network team consists of a Manager, Lead Nurses, Clinical Director/s, Project and Data Managers and Administrator. The post holder will line manage various positions within the ODN.

About us

Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.

We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.

As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.

You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:

• Great flexible working opportunities
• Lease car scheme and Home Electronics Scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programmes

Job description

Job responsibilities

Communication and Relationship Skills

• Build and maintain strong working relationships with a range of key stakeholders e.g. Commissioners, Trusts and other stakeholder organisations.
• Establish and maintain a high profile and credibility with local, regional and national links within CHD services and to act as an interface with other relevant groups and networks.
• Influence and negotiate with senior key partners on both strategic and operational agendas.
• Provide and receive highly complex, highly sensitive or highly contentious information.
• Have outstanding written and oral communication skills in order to share information, promote the ODN and its services, and engage a broad range of stakeholders ensuring robust cross organisational multi-professional clinical engagement to improve pathways of care.
• Develop and maintain appropriate links with other ODNs and organisations which activities impact on the ODN.
• Be responsible for the ODNs communications strategy, ensuring high quality, multi-channel communications for a range of stakeholders.
• Ensure that appropriate mechanisms are implemented to actively engage with children and young people, families and appropriate support agencies.
• Ensure the implementation of appropriate mechanisms designed to collate and disseminate good practice.
• Escalate any issues to the Trust or commissioners as appropriate.

Analytical and Judgement Skills

• Have significant autonomy and influence on how ODN programmes and projects will be managed.
• Use own judgement involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
• Receive and present highly sensitive and complex information to large groups /stakeholders (including members of the public and other organisations) using exemplary interpersonal and communication skills to overcome resistance to change.
• Undertake an assessment of staff expertise and skills, ensuring plans are in place to develop a workforce with appropriate skills and knowledge.

Planning and Organisational

• Plan and organise of a broad range of complex activities or programmes for the ODN, some of which are ongoing, which require the formulation and adjustment of plans or strategies.
• Direct and oversee the development of the CHD ODN strategy.
• Establish and oversee multi stranded, multi-organisation work with effective project boards and teams, often presenting complex or sensitive information.
• Contribute to the development of relevant strategies, advising on the implications of the changing commissioning landscape, impact of the clinical reference groups and service specifications, the National Service Frameworks and other relevant policies and guidance.
• To support the development of a strategic framework for services.
• Provide leadership in the design and development of the processes, mechanisms and structures that will achieve collaborative working across the ODN.

Patient/Client Care

• Regularly design and lead forums and groups directly liaising with patients and families, occasionally out of hours.
• To ensure that the patients voice is identified through any service developments or standards related to delivery of ODN objectives.
• To act as a champion for patients and their interests and involve the public and patients in the policy development and decision making in the ODN.
• To ensure all public and patient contact with the ODN is of the highest professional standard.

Policy and Service Development

• Direct and oversee the development of new care models to support different ways of working in the North West.
• Work with NHS England and relevant ICBs to provide recommendations on appropriate network configuration and capacity to provide optimal and equitable access to services that meet the requirements of the CHD service specification.
• Receive and interpret national guidance and strategic policy and ensure that these translate into strategic and operational service development plans for CHD services across all ages.
• Ensure the production and implementation of relevant policies and procedures for the ODN as required.
• Lead on the development and implementation of a service delivery plan that will encompass the development of workforce recruitment and retention, training and education, facilities and services, information and IT strategies.
• To actively lead on reviews of CHD services in the region and other key areas of relevant CHD care, seeking to utilise best practice and national standards.
• To identify and implement initiatives to support continuous quality improvements and modernisation of service delivery.
• To ensure continuous improvement of services for patients across the whole of the pathway.
• To lead the development of business cases to support the introduction of new services or re-configuration of existing services.

Finance

• Responsible for the ODN budget, authorising expenditure to an agreed level of financial control.
• Identify and secure funding streams and have ideas ready to submit for new service and project development areas.
• Assist services to have the capacity and staff in place to respond to variations in demand, thereby supporting senior staff to focus on front-line care.
• Develop, coordinate and submit bids for the ODN in response to funding opportunities that may present and co-ordinate the implementation of any successful proposals.
• Responsible for reporting to commissioner on the progress of any investments.

Human Resources

• Responsible for the entire ODN team/department, line managing multiple staff members.
• Set the strategic direction of the ODN, drafting the annual work plan, and ensuring individual staff objectives are reflective of the overall vision and aims of the ODN.
• Contribute to the production of workforce plans that provide a staffing compliment which is qualified and able to meet ODN requirements.
• Recruitment and selection as necessary of ODN staff according to Trust policies.
• Direct and oversee workforce reviews across the system, identifying gaps and working collaboratively with multiple organisations on solutions.
• Identification of ODN human resource requirements, allocation as appropriate and providing where necessary resource management plans.
• Ensure the involvement of all staff through open and direct communication.

Information Resources and Data Management

• Ensure appropriate technologies and mechanisms are established to enable the timely and accurate submission and correlation of relevant information and data from multiple organisations across the region.
• To be responsible for the quality and timeliness of data collected across the ODN from diverse sources and its effective use.
• Responsible for analysing, interpreting and benchmarking information to influence policy development and implementation.

Research and Development

• Undertake research and relevant audits as required to ensure service developments are evidence based.
• To regularly review the progress of the project and report to the project/network boards.
• Work with Clinical Leads/Directors to ensure that research and audit is undertaken to provide crucial data for effective clinical governance.

Freedom to Act

• It is critical to the role to use own initiative and act independently of individual organisations.
• The post holder will have the freedom to act within the realms of their Host Organisation policy, procedure and codes of professional conduct. The post holder will establish the way these should be interpreted.
• Accountable for own professional actions and for communicating in a timely manner to relevant others matter of particular risk or concern.

Mental Effort

• Work to tight and changing deadlines.
• Work to a high degree of accuracy using meticulous attention to detail, requiring long periods of concentration.

Emotional Effort

• Providing unwelcome or uncomfortable news which could be subject to challenge.

This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the ODN, the Trust and its services, as well as the personal development needs of the post holder.

Person Specification

Education and Training

Essential

• Educated to Masters level or equivalent skills, knowledge and experience in senior management or operational role, or relevant subject matter
• Management qualification or demonstrable management skills including effective people and performance management and development

Desirable

• Project management qualification e.g. Prince2

Experience

Essential

• Extensive experience in senior management or operational role
• Experience in leading, directing and managing complex change and the management of resources across a system
• Experience in end-to-end project and programme management for significant, complex change programmes across a regional footprint
• A demonstrable capacity and capability for operational service management including staff financial and change management
• Demonstrable success in delivering change and performance management with and through your teams
• Experience of system wide service and workforce re-design or reviews within the health or related sector
• Experience of directing and leading collaborative working across organisational boundaries, and a wide geographical area
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