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Deputy Associate Director of Operations - Medicine Division

Milton Keynes University Hospital NHS Foundation Trust
Milton Keynes
£58,972 to £68,525 per annum
Closing date
16 Dec 2023

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Other Health Profession
Band 8B
Contract Type
Full Time
Job title: Deputy Associate Director of Operations - Medicine Division (Emergency Medicine & Acute Medicine)

Department: Medicine Division

Band: 8b �58,972 - �68,525 per annum pro rata if part-time

Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working

Are you an aspiring Divisional Manager looking for your next step in operational management, then this post could be the perfect role for you. As Deputy Associate Director of Operations, you will join the friendly, rapidly growing and dynamic #TeamMedicine - the largest and most complex Division in the Trust. With a portfolio of services across A& E and Acute Medicine you will contribute to the delivery and implementation of the strategic plan for the services and day to day operational management to ensure the achievements of a high standard quality service.

This is a rare opportunity for an established highly motivated and ambitious Operational Manager with appropriate skills to provide and develop excellent leadership.

If you are interested in the role, we would like to hear from you. If you wish to speak with and/or arrange a visit - please contact: Simon Nicholson (Associate Director of Operations Medicine Division) simon.nicholson@mkuh.nhs.ukor 01908 886052 or via Amanda Godden (Personal Assistant to ADO) 01908 996212.

Interview date: 22/12/23

Main duties of the job

  • To provide support and leadership to the operational teams across the Emergency Department and Acute Medicine CSUs to ensure effective service delivery. This includes Same Day Emergency Care pathways and Emergency Department improvement opportunities to meet Trust objectives.
  • Work collaboratively with the CSU triumvirate(s) to implement service improvements and modernise practices within emergency and acute medicine.
  • Establish excellent relationships with the internal and external staff groups and stakeholders to facilitate robust service delivery, successful development of clinical services utilising best practice methodologies.
  • Establish effective relationships with clinical staff and other stakeholders to assist with ensuring financial targets and cost improvement programmes are delivered to agreed budgets.
  • Work with other service/directorate leaders in the achievement of performance objectives and streamline patient pathways to improve the patient experience.
  • Deputise for the Divisional ADO in their absence and as required.

About us

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
  • Free on-site parking
  • Free tea and coffee
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents all prospective employees of MKUH will have their original documents verified using this technology.

Job description

Job responsibilities

Managing People
  • Performance manage ED Operational Manager, Acute Operational Manager and Service manager(s) within the CSUs.
  • Direct reports include Emergency Department Operational Manager (band 8a) and Acute Medicine Operational Manager (band 8a) with indirect reports of service manager (band 7) and two rota coordinators (band 5).

Financial Management
  • Ensure that the CSUs/services manage expenditure (including recharges from other Divisions) by achieving agreed income targets or reducing expenditure accordingly.
  • Responsible for ensuring that the CSUs/services are appropriately supported to deliver allocated cost improvement targets, developing realistic plans and monitoring and reviewing their implementation.

Service Delivery
  • Advise on, and when appropriate, ensure the implementation of new practice/developments, which may have an impact on the effective and efficient delivery of activity targets, primarily but not exclusive to, the Emergency Department and Same Day Emergency Care Services.
  • To work collaboratively with CSUs and other divisions to identify and implement service improvements or developments, where necessary producing business cases for consideration by the Divisional and Executive Team.

  • To help establish and maintain effective two-way channels of communication within the division.
  • To maintain lines of communication with other operational managers in the Trust and wider healthcare community if appropriate to ensure that services are integrated.

Please refer to the attached Job Description for more details.

Person Specification

Qualifications and knowledge


  • Masters Degree or management knowledge acquired through training and experience equivalent to masters level
  • Evidence of continuous professional development


  • Project management qualification e.g. PRINCE II



  • Significant specialist experience in an operational management post in the NHS
  • Proven and demonstrable track record of meeting national targets
  • Knowledge and understanding of the duties imposed one the Trust by legislation, NHS policy and priorities and the requirement of corporate governance
  • A clear understanding of the modernization agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
  • Proven success in managing operational change, whilst maintaining high standards of quality
  • Significant experience of managing staff. Demonstrate evidence of sound financial/staff management
  • NHS experience in a senior manager role with significant experience of dealing with complex issues
  • Demonstrable experience of successfully managing projects
  • Proven success in business planning and in the development and implementation of complex strategic plans



  • A proven ability to obtain and consistently achieve results and targets
  • Proven ability to deal with a wide range of data and information and take appropriate decisions from it
  • A proven ability to come up with flexible and creative solutions to difficult problems
  • Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
  • Proven ability of leading change through people
  • Excellent communication and interpersonal skills - ability to negotiate and influence in difficult and contentious situations with a wide staff group
  • A strong commitment to openness, honesty, inclusiveness and diversity
  • Self-management and personal integrity
  • Ability to analyse complex problems and develop practical solutions
  • Full range of IT skills, including MS Office

Personal and people development


  • Experience of managing and developing others
  • Evidence of creative and inspirational approach to problem solving
  • Evidence of ability to be a credible leader
  • Able to motivate self and team



  • Excellent interpersonal skills and ability to influence other using all communication tools (verbal, written etc.)
  • Ability to challenge and influence a range of internal and external stakeholders

Specific requirements


  • Able to perform the duties of the post with reasonable aids and adaptations

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust


Medicine Business Manager (Dept)

Milton Keynes


Any attachments will be accessible after you click to apply.


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