This job has expired

Patient Safety Quality and Improvement Investigation Lead AfC - Band 6

North East Ambulance Service NHS Foundation Trust
£35,392 to £42,618 per annum
Closing date
13 Dec 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
This role will play an integral part in the introduction of the National Patient Safety Strategy, with a particular focus on the development, introduction and embedding of the Patient Safety Incident Response Framework (PSIRF). The role will also support the development and delivery of patient safety and human factors programmes within North East Ambulance Service.

To provide effective monitoring and analysis of the trusts learning outputs from Safety investigations, complaints, Learning from Deaths, safeguarding, claims and coronial processes and ensure that key learning messages are captured, reported and shared effectively. Responsible for the management of the content for the Trust's 'Patient Safety Learning' pages on the intranet ensuring that it is kept current and relevant.

Main duties of the job

To work collaboratively with the Divisional Governance Teams, coroners & claims team, safeguarding team and the complaints team to ensure triangulation of all incident data within the Trust and to collate, analyse, interpret and report on Safety related qualitative and quantitative data and information, identifying and analysing trends or themes.

Lead on a variety of learning responses including after action reviews, thematic reviews and multi-disciplinary team discussions. Supporting the development and implementation of learning responses as part of the Patient Safety Incident Response Plan and leading on a variety of learning responses as required.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of safe, effective and responsive care for all.

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job description

Job responsibilities

Please refer to the attached Job Description for the full details and responsibilities for this role.

Person Specification



  • Extensive experience of working within an NHS environment
  • Educated to degree level or equivalent level qualification or significant experience of working at a similar level
  • Evidence of continuing education & professional development


  • Clinical Professional background.
  • Post graduate management qualification or equivalent experience.



  • Outstanding written and verbal communication ability.
  • Ability to build and maintain good working relationships.
  • Ability to use informed persuasion to influence others.
  • Excellent proofreading and editing skills with attention to detail.
  • Ability to prioritise own workload and work with minimum supervision and use own initiative.
  • Ability to present to a group of staff. Production of reports presenting data in an accurate and meaningful way.
  • Proficient use of Microsoft Office software (Excel, Outlook and PowerPoint).


  • Design skills and use of professional design software E.g. InDesign, Adobe Photoshop and Illustrator
  • Solid knowledge of web accessibility (guidelines, legal requirements and best practice).
  • Ability to shoot, edit and produce short videos for YouTube and knowledge and experience in developing content for social media.



  • Working experience of data handling, manipulation and analysis.
  • Experience of using incident reporting software.
  • Experience of working with sensitive/confidential information.
  • Excellent information management skills, including the use of spreadsheet and database software
  • Ability to analyse complex information and present in a meaningful manner. Ability to write board level reports.
  • Experience of writing, editing and producing creative communications for different channels to high standards.
  • The ability to identify the target audience, understand their needs and the best channels to reach them, adapting writing styles to suit and developing content with speed and accuracy.
  • Effective problem solving, decision making and analytical skills.
  • Able to prioritise and meet deadlines, working in an organised way with excellent time management skills


  • Working experience of Ulysses.
  • Experience within statutory guidance and requirements.
  • Excellent knowledge of Governance and quality matters.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust


Head Quarters

Bernicia House


NE15 8NY

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert