This job has expired

Triage Midwife

Oxford University Hospitals NHS Foundation Trust
£35,392 to £42,618 per annum pro rata
Closing date
24 Nov 2023

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Nurse, Midwife
Band 6
Contract Type
Full Time
Band 6 Triage Midwife-37.5 hours

An exciting opportunity has arisen within the Maternity Services at Oxford University Hospital's NHS Foundation Trust for two exceptional, committed, and motivated Band 6 Midwives to work within our Triage department. The individuals will work closely with the Maternity Assessment Unit manager, Clinical Midwifery Matron and The Obstetric Team to ensure excellent care is provided to the women and their families. The individuals must have a strong commitment to midwifery practice, clinical safety and have excellent organisational and communication skills.

There will be an opportunity to work in both a telephone triage role and a clinical midwifery assessment role. We offer a supportive environment and are passionate about staff development and wellbeing within the unit.

If you are interested in applying for the post, we would welcome your application. If you wish to discuss this post or find out further information, please contact:

Catherine Weems, Maternity Assessment Unit Manager 01865 740430

Closing Date: 8.01.2023

Planned Interview date: TBC

Main duties of the job

To provide clinical advice and support to all people who call the Maternity Assessment Unit (MAU). This will involve providing real time clinical advice to women, carrying out a risk assessment and identifying appropriate pathways for women to achieve safe and effective outcomes. All advice given will be evidence-based and will be recorded contemporaneously onto the electronic patient record. The Telephone Triage midwife will be responsible for liaising with other departments and health professionals to ensure that timely and safe care is provided in the most appropriate setting. All advice given will be based on the information gathered from a rapid and thorough assessment of the symptoms described and will consider any previous calls or visits to the Maternity Assessment Unit, any pre-existing risk factors or relevant past medical history including medical, obstetric, or psychological concerns. There will also be an opportunity for the telephone triage midwife to work clinically on the Maternity Assessment Unit to undertake face to face assessments. If desired each shift can be split to incorporate both a telephone triage and clinical element.

Closing date and time- 23rd January 2023, 11.59 PM

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please

Job description

Job responsibilities

Main Duties and Responsibilities

Women Centred Care:

1. As a Telephone Triage midwife you will be rapidly assessing the information provided to identify safety concerns. Your prompt actions and advice will ensure that women are referred to the most appropriate person to meet their needs in a timely manner

2. You will utilise electronic records and current guidelines to provide accurate, safe advice. You will communicate this information using a sensitive and clear manner.

3. All telephone conversations will be conducted in the language of the callers choice using approved translation services

4. You will work along side a multi-professional team based on MAU to correctly identify the needs of the individual and help the MAU team to prioritise care based on clinical need

5. When dealing with an imminent birth or obstetric emergency over the phone you will follow the guidance as documented within the Telephone Triage flowsheets.


1. Accurately record, check, and amend details in a timely manner on the electronic patient telephone record.

2. Communicate in an effective and timely manner with the multi-disciplinary team to ensure referrals are made and safety is ensured.

3. Ensure high standards of communication are kept when communicating information to others by using SBAR handovers, EPR Communicate and emails where appropriate

4. Maintain accurate handwritten and electronic records in line with NMC guidance. Ensure clear electronic plans relating to any social complexities or mental health plans are uploaded to the maternity IT system.

5. Support the collection of team data, ensuring key indicators surrounding the MAU quality improvement projects and safety agendas are upheld.

Staff Management:

1. Work closely with MAU clinical staff to ensure that the transfer of phone calls to the clinical area overnight transitions smoothly

2. Work closely with MAU staff to ensure that any additional calls received whilst the telephone triage line is in use are answered by the MAU Clinical staff / Ward Clerk

3. Ensure that any call backs are made as soon as possible and within one hour.

4. Provide support, education and mentorship to other midwives, student midwives and designated support staff.

5. Provide education and support to core midwives in relation to field of specialty.

6. Ensure safety of women remains paramount and encourage evidence-based practice that always encompasses NICE guidance.

7. Participate in auditing the effectiveness of case loading against a set of relevant metrics, ensuring that learning and improvement remains a priority within the team.

8. Report any incidents and participate in the investigation of these incidents where relevant.

9. Share best practice through sharing of work at conferences and the local maternity systems.

10. Act as a role model in practice, providing excellence in all aspects and ensure that high standards are maintained.

Person Specification

Qualifications and Skills


  • Registered as a Midwife with the NMC
  • Evidence of on going education
  • Experience of a range of clinical midwifery experience acquired through practice
  • Ability to work as an advocate for women, families and colleagues through a complex situation
  • Ability to apply evidence into practice
  • Self-motivated, positive and enthusiastic
  • Can adapt behaviour to changing circumstances and be innovative in approach to new ideas/ways of working
  • Strong interpersonal skills and ability to communicate with the multi-professional team & work across organisational boundaries
  • Able to support staff to make judgements about clinical situations
  • Evidence of a flexible and innovative approach to service provision
  • Excellent communication skills across the multi-disciplinary team
  • Knowledge of clinical governance proessess


  • Experience working with women affected by vulnerable social and complex situations
  • Equality & diversity training/experience
  • Ability to support the development of policies and guidelines

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust


John Radcliffe Hospital

Headley Way, Headington



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