The Senior Systems Officer supports the delivery of an exemplar Occupational Health and Wellbeing service to employees of University Hospitals Plymouth NHS Trust and of external businesses through expertise in information management systems and processes. As a key member of the Systems Team and the OH Department, the post holder enables and supports the effective use of data, information, knowledge and technology to improve and inform a portfolio of projects, services and initiatives. This includes responsibility for a diverse range of activities to support the delivery of project / programme objectives.
The post holder is the lead systems officer for the management of major systems projects and work streams that are critical to business continuity for the OH Department and transformational service delivery. As the systems improvement specialist, the Senior Systems Officer provides updates and complex information to senior managers.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***Main duties of the job
- Lead responsibility for the configuration, development and maintenance of the OH electronic data management systems.
- Provision of business statistical reporting support to the Business & Performance Manager.
- Project management and delivery of key systems projects, to ensure business continuity and to improve benefits for stakeholders.
- Represent the Systems Team/OH Department at relevant client/stakeholder meetings and service reviews.
- Formulate, monitor and maintain data quality standards.
- Apply progressive solutions to systems issues, to increase clinician and service productivity and performance.
- Ensure robust links between department improvement initiatives and initiatives within the Trust, bringing together teams and working across boundaries both professional and departmental, to enable whole system improvements.
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.Job descriptionJob responsibilities
Engage and work collaboratively with OH clinical professionals and support staff, to ensure successful systems project delivery on schedule and ongoing effective use of systems improvements by all stakeholders.
Post project evaluation of system modification effectiveness on operational processes planning and client / service-user interface with the service.
Provide professional advice and guidance to stakeholders, managers and service users, working with them in taking action as appropriate, to ensure a consistent approach in using OH systems and accuracy of data outputs. Participate in formulating, monitoring, and maintaining data quality standards. Participate in formulating, monitoring, and maintaining data quality standards.
In conjunction with the Business & Performance Manager develop and produce KPI data to support quarterly performance reports and ensure that they are produced in line with contract requirements and deadlines, prioritising appropriately.
Develop and implement efficient processes, such as project data collection systems, that will provide accurate and timely data. Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.
Participate in relevant internal and external working groups/projects, to provide information and analytical advice, and to maintain data collection systems for its effective use by the team.
Participate in Systems Team reviews of various strands of systems work and indicator data, in order to constantly monitor performance, be responsive to needs and enhance decision-making as appropriate.
Create detailed quality report queries from eOPAS, to extract data that supports reporting on audit performance, service utilisation, referral patterns and waiting times.
Maintain and update the content of the OH portal.
Act as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
For further details, please see the attached JD.Person SpecificationQualificationsEssential
- oEducated to Diploma Level or equivalent demonstrable experience in specialist area
Knowledge & ExperienceEssential
- oIT qualifications or demonstrable equivalent experience
- oDemonstrable experience of project management principles and demonstrable experience of implementing action plans to tight deadlines.
- oOrganisational and time management skills, with proven track record of meeting deadlines and delivery against targets.
Aptitude & AbilitiesEssential
- oProven knowledge of eOPAS (OH software) or demonstrable experience of OH electronic data management in a large complex organisation.
- oAbility to prioritise workload effectively
- oEffective organisational, analytical and problem solving skills
Employer detailsEmployer name
- oAn understanding of hospital computer systems and the challenges posed by the healthcare environment.
University Hospitals Plymouth NHS TrustAddress
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