The Service Delivery Manager will provide management support in ensuring safe, high-quality evidence-based services are available to children and young people referred onto the neurodevelopmental pathway developing and delivering a comprehensive specialist service that is child-centred pro-actively resolving day-to-day A& C management issues and works in partnership with families and other agencies.
The post holder will work closely with the Deputy Operations Director, Operational Leads, and multidisciplinary Clinical Leads to drive the successful delivery of the Obstetrics, Gynaecology and Neonatology Services.Main duties of the job
Assist and support the Deputy Operations Director, Clinical Leads and Operational Leads in the smooth running of the service whilst pro-actively resolving day-to-day admin and clerical management issues within the Service.
Data collection and analysis in relation to patient data flow on the OGN pathways.
Communicate professionally and effectively with a variety of people at all levels internal and external to the Trust.
Act as a facilitator to manage relationships across multi-disciplinary teams and across organisational boundaries.
Significant use of interpersonal skills liaising with Directors, Senior Managers, Clinical Leads, administrative, medical, AHPs and nursing staff, as well as external stakeholders and patients, involving telephone, face to face contact and email correspondence.
Resolve non-clinical queries on behalf of the team and use judgment skills to recommend best course of action to be taken when receiving clinical queries depending on urgency, capacity, and availability.
Ensure robust systems are in place to manage actively all aspects of the waiting list process.
Ensure the A& C team is meeting all aspects of the waiting lists policy and strive to ensure that patient experiences are good or better.
To support the reduction of cancellations, DNAs, or delayed appointments due to poor communication/co-ordination within and across the service.About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Jessop Wing opened in 2001 and is a purpose-built maternity unit whereapproximately 5,700 babies are born every year. In addition to a 22-bed labour ward, there are three postnatal wards and one antenatal ward, an admission Triage area, and a High Dependency Unit. One of the postnatal wards specialises in caring for women who have had a caesarean section. In addition, the Jessop Wing Community Midwifery Service attend approximately 200 homebirths per year. The Jessop Wing also provides neonatal intensive care and special care for sick and premature babies born in Sheffield and those transferred from other units who require this expertise.
On the ground floor of the Jessop Wing is the Antenatal Clinic and Gynaecology Outpatient Clinic. The Gynaecology Service also includes two wards on G Floor of the Royal Hallamshire Hospital.
The Jessop Wing also has an Assisted Conception Unit for women who require this specialist treatment.Job descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.Person SpecificationQualificationsEssential
- GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
- Post Graduate Diploma in a relevant subject, or candidate must be able to demonstrate a significant level of knowledge and experience that is equivalent to a post graduate diploma
- Master's degree in relevant discipline
- Project management qualification
- Relevant Staff Management experience
- Relevant experience of managing a hospital service
- Experience of managing the delivery of key targets
- Using data to make successful decisions and presenting data to others
- Implementing Trust or Directorate Policies
- Experience of leading a change in practice
- Managing information systems
- Understanding Clinical Governance and its importance in Women's Health services
- NHS Commissioning
- Budget Management
- Service Redesign and Change Management
- Project Management
- Experience of managing key NHS targets e.g., RTT 18 weeks, and Cancer waiting times
- Experience of using patient/customer/client information systems
- NHS Electronic Booking Service
- Experience of using Hospital Patient Administration systems e.g., Lorenzo
Employer detailsEmployer name
- Ability to gain the respect of clinical colleagues and the support of stakeholders, both internal and external
- Effective written and verbal communication skills
- Ability to interpret and utilise numerical information as a matter of routine
- Organisational skills
- Ability to prioritise effectively in order to meet deadlines
- Ability to work both autonomously and as a team member
- Ability to find creative solutions to complex problems
- Ability to handle conflict effectively and to minimize its escalation
- Analytical skill and attention to detail
- Highly self-motivated
- High level of integrity and professionalism
- Initiative and quick to learn
- Competence user of Microsoft office packages
Sheffield Teaching Hospitals NHS Foundation TrustAddress
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