NEPTS Planner Controller

Barts Health NHS Trust
£32,720 to £39,769 per annum inc
Closing date
4 Dec 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
We are looking for motivated and experienced Planner Controller to join the Non-Emergency Patient Transport Service (NEPTS) at Barts Health.

Our NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to North East London NHS Trust locations. Transport is also provided for patients going home from a North East London NHS Trust locations to a booked address stated by the ward or clinic anywhere in the mainland UK.

The postholder will be responsible for the day-to-day management of all patient transport journeys and ensure that they are in line with NEPTS performance targets. The postholder will also be responsible for ensuring that patient transfers are delivered safely as agreed with our Integrated Care Board (ICB) by ensuring all journeys present and future is planned with consideration on patient location and requirements (i.e., care packages, mobility, and medical condition, etc.) and assigning the appropriate resource that will provide an assured and safe patient transfer in and out of our hospitals.

Main duties of the job

The NEPTS Planner Controller will ensure that the day-to-day management of all patient transport journeys are in line with NEPTS performance targets. Ensure all patient transfers are delivered safely as agreed with our Clinical Commissioning Group (CCG). S/He will report to the NEPTS Assistant Control Room Manager.

The Post holder will be responsible in ensuring all journeys present and future is planned to take into consideration our patent requirements, i.e., care packages, mobility, age, medical condition and assigning the correct resource that will provide an assured and safe patient transfer in and out of our hospitals. Specifically, they will:

o Be part of team responsible for the planning and allocation of over 1,200 journeys across Barts Health. This can only be done by assigning various patient transfer journeys to over 200 patient transport ambulance drivers across Bart's health Trust NHS. Ensure all patient journey planning, resource allocation is completed in a timely and confident manner.o Using the NEPTS Cleric system and other transport tracking system for the management of the patent transport drivers dailyo Day to day management of the coordinators supporting them, this includes the management of the coordinator's responsibilities, annual leave, and absence. They are expected to pass on this information to the senior managers within the control team.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification



  • Degree level or equivalent
  • Detailed understanding of the NEPTS system - Cleric



  • Experience in patient transport environment or similar.
  • NHS Experience.
  • Experience of using vehicle tracking software/telematics
  • Experienced in the implementation of operational processes and systems.
  • Experience in data entry system/software


  • Should have an appreciation of the relationship between the CCG, the Patient User Group and Clinical groups
  • Experience in a management position.
  • Experience of staff change management.
  • Recruitment and selection of staff.



  • Ability to preset data in a meaningful way to highlight performance and issues
  • Ability to prioritize workload, work under pressure and deliver results.
  • Adaptability, flexibility, and ability to copy with uncertainty and chang
  • Excellent communication, presentation and report writing skills.
  • Effective communication, negotiating and presentation skills.



  • In-depth knowledge of NEPTS systems -Cleric, as it applies to fleet planning, controlling and allocation
  • Working knowledge of financial processes
  • Understands the need to work collaboratively with internal and external stakeholders to achieve positive outcomes
  • Data security awareness around GPDR and Patient Confidential Information Understanding of Data Protection Act. Freedom of Information Act
  • Demonstrate high degree of IT literacy and initiative to extract information regarding transport



  • Able to provide leadership and motivation to staff and develop individuals
  • Make sound decisions and judgements based on the analysis and information available
  • Ability to analyze complex information and develop potential options and / or recommendations on the most appropriate course of action
  • To manage workload effectively considering competing priorities and tight deadlines
  • Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving Service KPI
  • Ability to manage a large team (up to two hundred) of staff to deliver a high-quality professional service.
  • Ability to work as part of a team
  • Ability to articulate and persuade others and represent / function as an ambassador to the Department.
  • Excellent interpersonal and people management skills.
  • Commitment to the principles of customer care
  • Flexible, adaptable, diplomatic, and courteous



  • Professional pro-active attitude.
  • To develop organizational culture in line with Trust Values and behaviors
  • To develop organizational culture in line with Trust Values and behaviors


  • Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

Employer details

Employer name

Barts Health NHS Trust


Newham Hospital


E13 8SL

Any attachments will be accessible after you click to apply.


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