This job has expired

Home First Hub Urgent Community Response Service Lead

Norfolk Community Health and Care NHS Trust
King's Lynn
£50,952 to £57,349 a year pa
Closing date
10 Dec 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
Promote self-care and self-management strategies in planning and the evaluation of packages of health, social and wellbeing support.

To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating, packages of health care.

Please see job description for a more complete representation of duties and responsibilities.

Main duties of the job

Undertaking the line management of the Urgent Community Response team also encompassing Community IV team, Intermediate Care and Integrated care coordinators.

Instigate, and actively participate with the locality management team in the development of the operational strategy and project management. Responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs as line manager of the service.

Please see job description for a more complete representation of duties and responsibilities.

About us

This is an exciting opportunity to innovate and lead the strategic and operational development of the Homefirst Hub and Urgent Community Response teams within West Norfolk, working collaboratively with key stakeholders. The role will be key in initiating and coordinating MDT discussions and delivering complex admission avoidance and the Discharge to Assess model. Utilising risk stratification methods in partnership with other professionals to identify those patients most likely at risk of health, social care and wellbeing crisis and focus support to ensure the patient's independence is maximised and goals set to achieve positive health outcomes.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

  • To lead in own field of expertise or collaborate on the development and maintenance of clinical policies and procedures within the HFH/UCR.
  • To lead in own field of expertise or collaborate on the development and maintenance of processes and pathways for HFH/UCR.
  • To assess and prescribe care packages for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and maximise independence where possible.

Please see job description for a more complete representation of duties and responsibilities.

Person Specification



  • Registered Healthcare Professional
  • Current NMC / HCP Registration
  • Educated to Masters Level or equivalent experience working at a senior level
  • Evidence of Continuing Professional Development
  • Management or Leadership Course


  • Project management qualification



  • Extensive experience of leading and managing a team at Band 7 level
  • Good understanding of the background and aims of current health and social care policy and appreciate the implications of this on community service delivery
  • Experience of analysing and interpreting data to produce explanatory reports, identify trends to deliver service development and improvement.
  • Report writing to ensure accuracy of information and translation
  • Able to provide high standards of clinical care


  • Experience of working at band 7 level within a community setting.
  • Experience of effectively leading a multi-disciplinary/multi-agency team at band 7 level.

Skills, Abilities and Knowledge


  • Negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential group.
  • Inclusive approach, ability to build effective working relationships across a range of health and social care and voluntary sector organisations.
  • Provide and receive highly complex, sensitive and contentious information.
  • Problem solving skills, ability to analyse complex facts and situations and develop creative solutions.
  • Make decisions on difficult and contentious issues where there may be several courses of action.
  • Strategic thinking, ability to anticipate and resolve problems before they arise.
  • Ability to understand and analyse professional and ethical issues and apply them to service development.
  • Able to implement, change, plan and organise a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances e.g managing increase pressure and demand when the system is in escalation at OPEL 4 and Critical Incident. Prioritising staff and adjusting focus of support to meet the demands of the service.
  • Works with individual provider organisations to develop performance improvement plans
  • Good use of available information sources to enable efficient and effective planning.
  • Ability to work under pressure and to tight and often changing deadlines.
  • Skills for delivering results through others and using a range of levers in the absence of direct line management responsibly.
  • Understand team dynamics and an ability to influence the building of effective working relationships between staff.
  • Ability to support, encourage and motivate others
  • Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a different to the equality agenda.
  • Computer literate, working knowledge of Microsoft Office with intermediate keyboard skills.
  • Financial awareness: previously responsible for a budget or involved in budget management.



  • Well-developed verbal and written communication skills
  • Influencing skills and ability to negotiate at all levels.
  • Highly developed interpersonal skills with attention to detail.

Personal and People Development


  • Experience of staff recruitment, induction, career development and appraisal.
  • Experience of strategic deployment of workforce to deliver a service
  • Evidence of leading a multi-professional team
  • Flexibility to meet service needs.
  • Demonstrate recent achievements at work
  • Able to work sensibly and collaboratively across organisational and professional boundaries recognising changes in circumstances and to incorporate them into practice
  • Demonstrates awareness of priorities, deals with workload, adapts to changing requirements and uses initiative

Personal Attributes / Behaviours


  • Tact & diplomacy
  • Empathy & sensitivity
  • Good interpersonal skills and a team player.
  • Demonstrate good clinical and professional leadership skills
  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people.
  • Ability to use own initiative
  • Ability to adapt to changing work patterns to accommodate patient/service needs.
  • Possess energy, drive and resilience with a keen desire to develop the role further.
  • Embrace change, viewing it as an opportunity to learn and develop.
  • An ability to build trust and credibility with others.
  • Able to look past traditional methods of care and organisational boundaries to deliver successful care planning.
  • Ability to move between details and the bigger picture.
  • Used to working in a busy and changing environment.
  • Flexibility to meet service needs
  • Able to work under pressure to meet deadlines



  • Able to make own travel arrangements.
  • Must hold full and valid driving licence and have access to a vehicle.
  • Able to communicate effectively using the English language.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


St James' Clinic

Extons Road

King's Lynn

PE30 5NU

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