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Operational Service Co-ordinator - Women's and Children's

Medway NHS Foundation Trust
£28,407 to £34,581 per annum/pro rata
Closing date
29 Nov 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Operational Service Co-ordinator for Women's and children's


Care Group: Women's & Children's Service

Band: 5

Salary: �28,407 - �34,581 per annum/pro rata

Interview Date: Week Commencing 4th December 2023

We are recruiting for a Operational Service Co-ordinatorwho shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

To ensure the operational delivery of targets working supportively with the two Service Managers. This is to include RTT and cancer targets

To ensure rotas are checked against build to ensure all clinics are covered and to maximise utilisation

To monitor the number of referrals and ensure there is adequate cover for theatre and clinics to meet the targets set.

To manage the typing teams and support the admin teams

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.

We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.

All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.

Job description

Job responsibilities

To be responsible for supporting the pathway coordinators with cancelled clinics, preparation for weekly and monthly capacity meetings ensuring all clinics are cancelled within agreed time frames.

To be responsible for issues arising for un-cashed clinics, including reporting errors and retraining Directorate team members.

To review all treatment status reports, understanding and investigating data errors, retraining team members as necessary.

To support the Service Managers delivering 18 weeks RTT including retraining as necessary. To manage the Gynaecology and Paediatric PTL to prevent breaches while noting and solving capacity issues

To manage routine and cancer clinic typing to ensure delays are rectified

To work with Service Managers to improve DNA utilisation of clinics in Gynaecology and Paediatrics

Establish excellent working relationships with all team members

Person Specification



  • Educated to Diploma level / Degree Level or specialist work experience at this level



  • Detailed and specialist knowledge of hospital administrative procedures and working processes
  • Proficient use of hospital computerised patient systems



  • Experience or previous knowledge of working with Rotas'
  • Experience and knowledge of patient pathways
  • Experience dealing with routine / urgent and complex problems, progress chasing, reviewing resources

Values Based Question


  • How would you ensure you represent MFT in a positive way?



  • Excellent organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
  • Proven ability and experience analysing and manipulating data using excel spread sheets
  • Excellent computer skills including ability to use Microsoft packages such as Excel

Employer details

Employer name

Medway NHS Foundation Trust


Medway Maritime Hospital

Windmill Road



Any attachments will be accessible after you click to apply.


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