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Business Manager to the Chief Executive Officer

Lewisham and Greenwich NHS Trust
£50,952 to £57,349 per annum plus HCAS
Closing date
5 Dec 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
We are looking for an excellent, highly-motivated and talented individual to provide direct support to the Chief Executive Officer of Lewisham and Greenwich NHS Trust (the Trust).

The successful candidate will be able to co-ordinate and manage multiple pressures so that the Chief Executive Officer is able to concentrate on their priorities and maximise the use of this time in delivering their objectives.

This is an exciting opportunity to work in a dynamic role at the heart of an NHS Trust. The role will provide the opportunity to be involved with interesting, complex and high-profile work across the organisation and South East London system. You will need to be motivated, pro-active and a self-starter. You will be adept at navigating the political landscape and willing to grow your networks and build new relationships in order to deliver your objectives. The role will offer you the opportunity to hone and develop the skills you already have to the next level as well as developing new skills in this role.

Main duties of the job

You will be responsible for supporting the Chief Executive Officer in helping them to deliver their various responsibilities across the breadth of their remit. Although this will vary on a day-to-day basis such responsibilities may include:
  • Acting as a first point of contact for SEL & London Chairs, Non-Executives, Executive Teams, and key stakeholders such as NHS England (both Nationally and Regionally) other Health partners and Local Government
  • Working with senior members of Lewisham and Greenwich NHS Trust and NHS England Regional team to ensure the Chief Executive Officer is appropriately briefed
  • Drafting correspondence on the Chief Executive Officer's behalf
  • Drafting speaking notes and speeches for the Chief Executive Officer working with the Trust Communications team
  • Lead on specific pieces of work, projects and workstreams
  • Providing advice in specific areas
  • Acting on the C Chief Executive Officer's behalf when asked to
  • Helping to plan a meeting or event
  • Ensuring that key issues and topics are addressed appropriately

You will work closely with the Chief Executive Officer and Trust Executive Directors and Non-Executive Directors , ensuring that there is appropriate co-ordination between members of the Trust Board.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
  • Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  • Widening access (anchor institution) and employability
  • Improving the experience of staff with disability
  • Improving the EDI literacy and confidence of trust staff through training and development
  • Making equalities mainstream

  • Job description

    Job responsibilities


    The post holder will:
    • Proactively support the Chief Executive Officer in delivering all of their responsibilities across their portfolio of work at the Trust
    • Act as a first point of contact for the Executive team, Non-Executive team, and key stakeholders such as NHS England (both Nationally and Regionally) other Health partners and Local Government
    • Working with teams from across various organisation ensure that the Chief Executive Officers priorities and diary are managed and co-ordinated and joined up across their portfolio of work
    • Work with senior members of Lewisham and Greenwich NHS Trust to ensure the Chair is appropriately briefed
    • Lead on specific pieces of work, projects and workstreams
    • Be responsible for ensuring the Chief Executive Officer is prepared for upcoming meetings and events (for example, providing briefing, drafting speaking notes leading on the agenda setting process where needed)
    • Attend meetings with the Chief Executive Officer to capture actions and be responsible for the subsequent tracking and delivery of such actions
    • Pro-actively manage the Chief Executive Officers diary to ensure time is effectively prioritised keeping them informed and updated on relevant issues, commitments and responsibilities, prioritising and following up as appropriate
    • Prioritise incoming issues, correspondence and concerns addressed to the Chair, which will include those of a sensitive and highly confidential nature, determining the appropriate course of action, referral or response
    • Exercise sound judgement, being aware of role boundaries, to ensure that key business items and decisions are identified, progressed and followed up accordingly, escalating when needed
    • Anticipate and identify the Chief Executive Officers needs and concerns and ensure that appropriate action is taken without requiring their instruction
    • It is possible that you will need to accompany the Chief Executive Officer to meetings and on some visits and
    • Provide support to the Trust in any way agreed with the Chief Executive Officer

    Key Working Relationships
    • Establish and maintain excellent relationships with a broad range of internal and external stakeholders. This will include the Executive and Non-Executive teams in various organisations across SEL, the SEL ICB Executive team, Local Authorities, patients/service users, MPs and Councillors.
    • Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders, when required
    • Maintain good relationships with key stakeholders to ensure smooth diary management.

    Financial and Physical Resources
    • Monitor, validate and authorise invoices using the SBS system for both the ICB and Trust, in line with organisation processes.
    • Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight
    • Continually strive for delivering value for money and greater
    • Contribute to the financial delivery of the NHS ensuring all business management functions are cost-effective and delivered on
    • Contribute to commissioning of goods and services, as

    Staff Management

    If asked, the post holder will be expected to:
    • Line manage allocated staff.
    • Continually communicate with staff, helping to clarify goals and activities and the links between these and the wider Trust strategy.
    • Recognise, respect and reward the contribution and achievements of others, valuing difference.
    • Act as a team player, investing time to generate a common focus and genuine team spirit.
    • Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation.
    • Deal with conflict in a prompt, calm and constructive manner.
    • Encourage collaborative team working within own team and across the
    • Identify and address team or individual capability requirements and gaps to deliver current and future work.
    • Identify and develop all talented team members to support succession planning, devoting time to coach, mentor and develop others.
    • Continually seek and act on feedback to evaluate and improve their own and teams performance.
    • Actively promote diversity and equality of opportunity inside and outside of the organisation.
    • Role model the values and behaviours of the organisation

    Strategy/Policy and Service Development
    • Undertake regular reviews of systems and processes relating to the Chief Executive Officer to ensure they are fit for purpose, amending where required.
    • Draft policies and procedures for own role and wider Corporate teams as required.

    • All members of the Board Secretariat team will work on a flexible basis. This may mean that, although the main elements of the job are included within this job description, you are asked to cover other areas of the Teams responsibilities. For example, supporting wider meetings and events across the Trust.

    Person Specification

    Education / Qualifications


    • Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
    • Evidence of continued professional development


    • Post-graduate degree in relevant subject



    • Demonstrated experience of co- ordinating projects in complex and challenging environments
    • Significant experience of successfully operating in a politically sensitive environment
    • Experience of managing risks and reporting
    • Experience of drafting briefing papers and correspondence for a senior audience
    • Experience of monitoring budgets and business planning processes
    • Experience of setting up and implementing internal processes and procedures.

    Skills and Abilities


    • Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
    • Numerate and able to understand complex financial issues combined with deep analytical skills
    • Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
    • Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
    • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.


    • Comprehensive knowledge of project principles, techniques and tools, such as Prince 2



    • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary

    Employer details

    Employer name

    Lewisham and Greenwich NHS Trust


    University Hospital Lewisham and Queen Elizabeth Hospital

    Lewisham High Street


    SE13 6LH

    Any attachments will be accessible after you click to apply.


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