An Opportunity for a 12 month post.
If you're an enthusiastic and pro-active project manager/project support officer looking for a role working across a varied programme of work to improve cancer services for our patients, we encourage you to apply for the Deputy Service Transformation Manager post. You will join the Service Transformation Team for the Networked Services division at The Christie, who are the support function for all services in the division (Medical/Clinical Oncology, Haematology, Endocrinology, TYA, SACT, Radiotherapy, Outpatients).
Your role will be to support all services with their service improvement projects, reporting to the Service Transformation Manager and deputising as and when necessary. Day to day work is varied across the programme of work and projects are often interlinked, so you must have great attention to detail, be confident in managing your own tasks to specified timescales, and be proactive in order to keep the projects moving at pace. The post holder will need experience in managing several projects simultaneously, be a strong communicator and know how and when to escalate to the Service Transformation Manager.Main duties of the job
Daily requirements of the role could include completion of project documentation and reporting, creating and amending process maps often live via MS Teams or face to face, arranging and attending small/large scale meetings, taking meeting notes/actions and distributing post meeting, conducting pre/post implementation data analysis, arranging engagement events and/or training/education sessions, deputising for the Service Transformation Manager and providing detailed feedback/updates, supporting the division with other ad hoc tasks as required.About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world chemotherapy on site and through 14 other hospitals highly specialist surgery for complex and rare cancer and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.Job descriptionJob responsibilitiesResponsibility for Physical and Financial Resources and General Administration
- Provide support as required for the development of PIDS/QIAs as required.
- Production and maintenance of Project/Programme Plans and reports for presentation and approval at relevant Boards
- Manage input from broad, multi-disciplinary trust-wide programmes and teams to lead and support the development and delivery of meetings and associated reporting papers. These may be complex multi-dimensional projects that will have wide reaching impact across the organisation.
- Assist Divisional, Operational and Transformation Managers in administrative duties if required in the delivery of projects, including the management of changing demands and pressures that may impact project delivery.
- Responsible for project governance documentation and templates as set by the Divisional, Operational and Transformation Manager or Finance.
- Produce clear visual materials, project documentation for use in reports, local briefings, workshops and meetings for both internal and external presentations when required
- Maintain and further develop a project administration system to ensure that actions are tracked and delivered on time, and refine project and programme tracking tools as necessary
- Be responsible for undertaking production of both routine and complex reports and presentations that may contain medical technical or financial terminology, tables and graphs using Trust data. This may require establishing and up-dating spread sheet and databases.
- Produce reports that contain sensitive change and performance data also includes creating, updating and giving PowerPoint presentations on this.
- Undertake short and long term planning to support programme governance
- Communications and Leadership
- Be a point of contact for divisional transformation, dealing with verbal enquiries and correspondence in an effective, courteous and timely manner.
- Systematic identification, analysis and planning of actions to engage with stakeholders.
- Assist the Divisional Service Transformation Manager to presenting complex, sensitive and contentious information to divisional teams on CIP initiatives where agreement and co-operation required.
- Lead and support the development of formal reports to relevant Boards and dissemination and management of sensitive patient information adhering to the Data Protection Act.
- Influence and align others towards a common purpose to empower and inspire people to achieve project success, enabling the project to proceed in an environment of change.
- Regularly collect, analyse, present to a variety of stakeholders and disseminate quantitative and qualitative data as required. This may include the use of questionnaires, interviews and focus groups. Review and maintain an overview of relevant research, best practice, topic-specific literature, national updates and benchmarking reports produced by NHS partner organisations.
- Responsible for coaching and mentoring any members of project teams as needed and line management of junior staff if applicable.
- Planning and Organising
- Planning of long term deliverables on a number of interdependent activities, regularly monitoring and adjusting plans as required.
- Manage the identification, planning and delivery of benefits.
- Responsible for providing administrative support commensurate with the needs of the projects or programmes of work, including logging of actions, diary coordination, arranging meeting, updating of all relevant meeting and project documentation and other administrative duties as required.
- Define and agree quality expectations and project quality plans, recommend and apply improvements and corrective actions where required
- Co-ordinate the preparation of submissions to other Boards, and present as necessary, for key stakeholders in order for them to have confidence in the programme.
- Be responsible for pulling work together for the provision and creation of transformation documentation including regular reports, presentations and minutes as appropriate, Project/Programme plans/milestones, benefits register and Risk/Issue Registers.
- Co-ordinate document management and control for transformation documents.
- Relevant degree level qualification plus post graduate qualification, or equivalent experience
- Willingness to undertake additional training and qualifications for the role as required
- Lean Six Sigma/Improvement methodology qualifications
- APM/other Project Management Qualifications
- Experience in working within a project management office/transformation team environment managing and supporting the delivery of a portfolio of projects
- Experience of managing multiple priorities and meeting deadlines
- Experience of writing complex reports for a wide range of audiences and stakeholders, including senior management
- Experience of planning and management using a structured project management methodology
- Experience of working collaboratively to deliver successful outcomes.
- Highly self- motivated with high internal work standards
- Demonstrable project management experience with evidence of affecting change, process redesign and establishing monitoring/evaluation mechanisms
- Demonstrable Service Improvement experience
- Experience organising and delivering training
- Experience of delivering training to a range of stakeholders
- Training in and experience of utilising Lean and Six Sigma improvement techniques
- Previous experience of working in the NHS
- Ability to set own priorities and to work under own initiative and to set deadlines
- Project planning, implementation and control gained through experience using formal project planning tools and recognised project management methodology
- Ability to work with a range of stakeholders quickly understanding needs of service areas
- Strong oral, written, presentation and negotiation skills
- Well-developed time management skills with an ability to deliver to multiple and conflicting deadlines
- Strong negotiating and influencing skills, ability to communicate with impact and be able to convince through personal credibility
- Ability to present to a range of audiences, including senior meetings, in the form of programme and project updates, education programmes and events
- Demonstrable Service Improvement experience
- Extensive IT knowledge across a range of areas including Microsoft Office, and Clinical Systems.
- Comfortable in using Excel (e.g. use of pivot tables, presentation of data in range of graphical formats and a good understanding of basic formulae), Visio and PowerPoint.
- Knowledge of risk and issue management processes and utilising these to ensure that all dependencies and the risks that these may pose to the project/programme are minimised.
- Knowledge and experience of developing and implementing policies and procedures
- Good knowledge of programme and project management tools, techniques and methodologies
- Good understanding of Lean Six Sigma improvement techniques
- Knowledge of clinical processes and NHS administration procedures
- Understanding of the NHS and its structure and governance
- Ability to demonstrate the organisational values and behaviours
Employer detailsEmployer name
- Ability to think creatively with excellent problem solving skills
- Able present complex information in a clear and logical manner
- A self-starter with the strength of character to influence others
- team player able to contribute to wider issues of the NHS
- Organised and logical approach to work and high level attention to detail
- Commitment to improving services for staff and patients
- Excellent communicator with strong negotiation and facilitation skills and the ability to influence and effect change at both a clinical and managerial level
The Christie NHS FTAddress
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