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Senior Telecommunications Engineer

West Midlands Ambulance Service University NHS Foundation Trust
Brierley Hill
£35,392 to £42,618 a year plus 9.5% (1 in 3) on call allowance
Closing date
3 Dec 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.

The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Main duties of the job

An exciting opportunity has arisen for a Senior Telecommunications Engineer to join our well established team at our Headquarters in Brierley Hill.

In line with the strategy defined by the Trust, the Senior Telecommunications Engineer will support the Telecommunications Manager and assist in the development of the Trusts telephone and mobile infrastructure to support critical operations and a resource for advice on technical issues as required.

Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment as well as knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC)

Due to travel across sites, a full, clean UK driving is essential for this post.

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of �42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

About us

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Job description

Job responsibilities

Design and application of a comprehensive range of procedures for security, recovery, and restart (including from disaster) and incident/problem control.

Responsibility for upgrades, patching, operation, control, maintenance and effective use of the non-critical voice and data applications.

Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy.

Responsibility for security, characteristics of associated fixed and mobile telephony hardware and software and targets for performance for quality of service.

Communicating effectively using electronic, verbal and written word, as required with users and IT Staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of service such as upgrades of equipment and software.

Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to the Telecoms Manager or Head of IT and implement specific improvements within scope of responsibility.

May be required to work on own or as part of a team in the deployment and planning of service projects with consideration to budgetary restraints.

Implement training documentation and deliver training to staff in the use of IT, Telephony and Mobile equipment.

Where operational demands require alternatives to be put in place (eg Gold Control), plan and implement the transition from normal system working to the new revised arrangements.

Ability to supervise nominated resource to deliver agreed objectives to ensure projects and tasks are delivered successfully and on time

Please refer to the attachedjob description document for full duties and responsibilities

Person Specification



  • OEM based technical qualification combined with 4 years working in an IT environment
  • Industry based technical qualification

Skills and Knowledge


  • Experience of working within an IT environment
  • Experience of prioritising workload and working to set time parameters
  • Experience of handling confidential information
  • Experience of large telephony and mobile communication installations.
  • Good interpersonal skills including the ability to communicate complex technical information where there are barriers to understanding in the wider corporate environment.
  • Good verbal and written communication skills including report writing, presentations and system specifications.
  • Full clean, UK driving licence



  • Knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC)
  • Knowledge of Avaya CMS
  • Knowledge of Microsoft Endpoint Manager (Intune) or leading MDM solutions
  • History of completion of projects to specification, budget and timescale
  • Specialist knowledge of Telecommunications systems and evidenced based experience
  • Willing to undertake training in order to fulfil the requirements of the job including external training

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust


Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands


Any attachments will be accessible after you click to apply.


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