Phlebotomy Operations Manager

North West Anglia NHS Foundation Trust
£28,407 to £34,581 per annum
Closing date
1 Dec 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
NWAFT have an exciting opportunity for an experienced manager and operations professional to join our Phlebotomy team within Pathology. This is a key post within our department and you will play a leading role in operationally managing our Phlebotomy services. There will be a strong focus on ensuring the successfully transition from the ISO15189:2012 to ISO15189:2022 standards, while you will also make an important contribution to the delivery, development and improvement of our services to benefit service users and patients.

We are a progressive department where individuals are actively encouraged to support the continual improvement of our services and development of themselves. We have a strong quality management ethos, with Peterborough City Hospital being the first NHS laboratory to gain single UKAS/ISO15189 accreditation for the whole Pathology department (inc. phlebotomy). We also work towards all MHRA, HTA and CQC requirements for our services.

The ideal candidate will have a strong demonstrable track record of operational management and delivery of successful service redesign initiatives within a clinical setting. A strong knowledge of phlebotomy services and practical phlebotomy experience would be of benefit.

*The AfC banding of band 5 is provisional and subject to banding panel approval.*

Main duties of the job

The Phlebotomy Operations Manager will provide operational management and leadership to phlebotomy services across the Peterborough, Hinchingbrooke and Stamford sites. The post holder will ensure the day-to-day provision of a high quality, effective and efficient ward and outpatient phlebotomy service.

This will include leading on rota creation/validation, recruitment, late notice covering of shift gaps, undertaking general HR processes in line with Trust policies, undertaking the investigation of incidents, ensuring staff maintain competency and continuing to improve the level of service provided to users and patient.

Candidates will need to have a 'can-do' attitude, be enthusiastic, well-motivated and innovative, with good organisational and practical abilities. This should be supported by well-developed interpersonal and communication skills and an ability to support individuals and the wider team.

The successful candidate will be employed directly by NWAFT and will be required to work across all Trust sites as required.

The post holder will be expected to deputise for the Phlebotomy and Specimen Reception Lead on phlebotomy service matters.

About us

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to youo 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff) o NHS Pension Scheme:o Flexible working opportunities o Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays o Career development and training o Wellbeing support and activities o In-house physiotherapy Service o On-site canteens with subsidised meals o Subsidised staff parking (currently free).o Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Job description

Job responsibilities

Please see full job description and person specification for full details of this role, including essential qualifications and criteria.

Person Specification

Education and Qualifications


  • Educated to degree level, an equivalent qualification or evidence of significant operational management experience


  • Recognised management qualification
  • Recognised training qualification
  • NEBOSH General Certificate



  • Understanding of the role and responsibilities of the post
  • Significant experience of managing an operational service within a clinical setting
  • Experience of managing, supervising, recruiting and training/mentoring staff
  • Understanding of HR policies
  • Experience of change management
  • Experience of working within a Quality Management System
  • Knowledge of Pathology IT systems and Microsoft Packages


  • Significant phlebotomy experience
  • Previous relevant experience of working in the NHS

Key Skills/Abilities


  • Evidence of empathy and caring attitude and behaviour
  • Willingness to undertake training to extend skill set to deliver role
  • Good communication skills, both written and verbal
  • Demonstrable interpersonal skills - can works as part of a team or independently
  • Able to prioritise own workload and that of others to meet needs of the service
  • Ability to concentrate for prolonged periods of time


  • Experience of audit and report writing



  • High level of accuracy and attention to detail
  • Integrity and personal credibility
  • Strives for excellence
  • Self-motivated
  • Ability to be flexible and respond to the needs of the service
  • Ability to work under pressure with minimal supervision
  • Puts the patient first in everything that is undertaken
  • Ability to travel within locality on occasions and work across all Trust sites, sometimes at short notice

Employer details

Employer name

North West Anglia NHS Foundation Trust



Peterborough City Hospital, Edith Cavell Campus, Bretton,



Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert