Deputy Operational Service Manager (Trauma & Orthopaedics, and Pain)

Hampshire Hospitals NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
4 Dec 2023

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Other Health Profession
Band 7
Contract Type
Full Time
The division of surgery is seeking an enthusiastic and tenacious manger to fulfil the demanding requirements of this Deputy Operational Service Manager role. The role is fast paced and varied requiring the ability to respond to situations immediately as well as planning for the medium to long term. You will need to be able to quickly assimilate complicated information to make informed decisions. Previous experience of working operationally would be an advantage, but is not a prerequisite.

If you have a patient centric approach and would relish the challenge of working in a constantly evolving demanding environment we would love to hear from you.

Main duties of the job

As the Deputy Operational Service Manager, you will be responsible for leading on a number of key performance, operational and quality criteria within this business unit for Hampshire Hospitals Foundation Trust. The services this role covers are Trauma & Orthopaedics, and Pain.

You will be responsible for monitoring and forecasting demand and capacity, and ensuring patient access issues are identified and resolved promptly. You will provide leadership and operational management to support multiple administrative teams, escalating to the Operational Services Manager (OSM) where appropriate and deputising for them.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over �500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Quals


  • Degree or professional qualification or equivelent experience
  • Experience in managing administrative services
  • Experience and specialist knowledge of acute services


  • Management Qualification

Skills & Ability


  • Good judgement and analytical skills. Ability to analyse performance data and capacity and demand data
  • Knowledge of national waiting time targets
  • Ability to identify projects and areas of collaborative working and the development of projects


  • Good understanding of service redesign methodology and knowledge of Lean principles
  • Evidence of implementation of service change



  • Experience of managing conflicting and evolving priorities
  • Experience of presenting projects/data to an audience
  • Experience of dealing with complex staffing issues

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust


Basingstoke and North Hampshire Hospital

Aldermasten Road


RG24 9NA

Any attachments will be accessible after you click to apply.


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