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Administration Manager

Imperial College Healthcare NHS Trust
£34,089 to £41,498 a year pa inclusive
Closing date
5 Dec 2023

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Other Health Profession
Band 5
Contract Type
Full Time
The Women's Children's & Clinical Support Services division is one of three divisions within Imperial College Healthcare Trust.

We are looking for an enthusiastic, dedicated and conscientious team player to join large multi-disciplinary teams, in the directorate Gynaecology and Reproductive Medicine.

Our gynaecology services are based at Queen Charlotte's & Chelsea Hospital (located on the Hammersmith Hospital Site), at St Mary's Hospital and various community locations in Central London and Hammersmith & Fulham.

We have a 1 permanent vacancy for a Band 5 Administration Manager who will be working in a devolved administration setting within the Gynaecology and Reproductive Medicine Directorate, based at St Mary's Hospital Site.

The Manager will be responsible for our daily Outpatient KPIs and DQIs. The post holder will be responsible for line managing our junior admin staff. The post holders will liaise with doctors and nurses and wider Gynaecology team as well as other departments within the hospital.

The successful post holder will be used to working autonomously, be proactive and able to take initiative to solve problems. The administrator will need to work collaboratively with doctors, nurses, and various administrative teams to deliver the objectives of the service.

We are looking for someone who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. Experience in using Cerner is preferable.

Main duties of the job

Manages the people, processes and performance of an administration or service support team within a specified service. Manages the planning and prioritisation of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service. Provides cross site support to enable co-operation within and amongst teams.

The post holder will provide support and expert knowledge to the administration team within the Elective Care Operating Framework team, a Trust wide framework initiated to look at the way elective care is managed across the Trust. The post holder will oversee all the administrative and clerical processes that are necessary to enable a high quality, effective patient focussed service to support the timely delivery of elective care. The post holder will ensure that Standard Operating Procedures are followed and support the administration team and senior managers in ensuring that elective care performance targets are achieved. The post holder will be responsible for providing regular updates on procedure coding, RTT performance, PTL management, and escalation to senior managers of any issues which hinder the safe and timely delivery of the patient pathway.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications


  • GCSE level (including English & Maths) or equivalent
  • Educated to degree level or have equivalent experience / qualification


  • Management/Leadership qualification / business qualification or equivalent experience
  • Excel training/qualification
  • Improvement practitioner training



  • Operational experience in a managerial role
  • Experience of using a full range of IT/Patient data systems
  • Knowledge of the patient pathways, patient priorities and elective care performance targets, with specific focus on RTT


  • In-depth understanding of Medical Terminology appropriate to service
  • Experience in working in large MDT team
  • Experience in overseeing procedure coding process

Skills/Knowledge/ Abilities


  • Accurate entry and retrieval of information on database systems
  • Manages and interprets data correctly to inform decision making
  • Ability to work under pressure and meet tight deadlines oAble to identify areas for improvement and implement processes as appropriate


  • Training, coaching and mentoring skills and ability to share learning with multidisciplinary colleagues
  • Knowledge of Diagnostic standards

Employer details

Employer name

Imperial College Healthcare NHS Trust


St Mary's Hospital


W2 1NY

Any attachments will be accessible after you click to apply.


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