Unit Manager, Frailty Same Day Band 7 - 37.5 hours per week

Intermediate Tier Servics are looking for an energetic and experienced professional to lead the multi-disciplinary team in the Frailty Same Day Emergency Care Service (Frailty SDEC).

The service is relatively newly established and is looking to further embed and expand the offer they provide to patients within the Trust.

The post holder could come from any of the professions involved in the service. They will be expected to provide clinical leadership as well as management of the service.

Main duties of the job

To provide day to day clinical and managerial leadership to the multi-disciplinary FSDEC and Admission Avoidance teams.

The Admission Avoidance team are based on the acute hospital site and you will be expected to be able to complete an holistic assessment for patients who are medically optimised across the Emergency Department, Acute Medical Unit, Integrated Assessment Unit, Same Day Emergency Care and Urgent Treatment Centre for discharge using a range of pathways including the home first pathway, discharge to assess pathway and Stamford unit referrals to avoid admission to hospital.

To carry continuous responsibility and accountability for the management of the FSDEC unit and the FSDEC and AA teams.

To assist the Matron & Directorate Manager in planning processes, procedures and policies to continually promote excellence in the experience of patients and relatives when experiencing care from the FSDEC and AA teams.

o To demonstrate expert knowledge and skills in the clinical area.

o To lead, support, supervise and teach all staff, acting as a role model for the staff with regards to professional values & behaviours.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Job description

Job responsibilities

Professional / Clinical

• To act as a role model to provide expert advice and to demonstrate best practice in accordance with the NMC / HCPC Code of Professional Conduct.

• Plan, organise and prioritise own patient caseload

• To support complaint investigations as and when required, compiling responses to be made available for signature as appropriate.

• To have lead responsibility for the delivery of patient care across FSDEC and AA.

• Provide effective, professional leadership and co-ordination throughout AA and FSDEC.

• Organise and prioritise the Teams workload within agreed timescales building in flexibility to deal with unforeseen demands on time and resources.

• Recognise the impact on staff, patients and visitors of stressful and sometimes tragic situations and give advice and support as needed while maintain a calm and professional manner.

• Participate in the clinical rota to ensure that there is a 7 day nursing and therapy service.

• Provide clinical supervision to members of staff from all professions within your team. Obtain support from colleagues if required for team members from professions different to your own.

• To conduct holistic assessments within the hospital setting to support discharges and avoid admission to hospital by using pathways such as the home first and discharge to assess pathway.

• To work closely with other health and social care colleagues across the acute and community settings to support safe discharges and avoid admission to hospital.

• To attend unit board rounds/perform frailty screening, meeting with the multidisciplinary team to identify any patients who can be supported home with FSDEC/AA to facilitate timely discharges.

Managerial / Administrative

• Managerially responsibility for all nursing, therapy, unregistered and administrative and staff within the FSDEC and AA services. This does not include Advanced Care Practitioners.

• Responsibility and accountability for overseeing management budgets with the Directorate Manager.

• To ensure the overall effective provision and use of resources.

• Participate in the identification of cost improvement initiatives, including efficiency programme (TEP) options.

• The investigation and management of complaints. To ensure local resolution of complaints as far as is practicable. To implement and embed learning obtained from complaints received.

• To support the Trusts corporate objectives and the processes by which they are achieved, including clinical governance, controls assurance, risk management and capacity planning.

• The investigation and management of incidents. This may include leading concise investigations or root cause analysis.

• To provide management support to the Directorate Manager in the management and delivery of any Divisional service or performance targets.

• To support and empower specialist and generic colleagues to develop innovative practice.

• Contribute to the development of policies and procedures ensuring that there is involvement from all service users and partners in their development and evaluation.

• Assist in monitoring and maintaining standards and take appropriate corrective action as necessary.

• Manage the recruitment and retention of staff in the FSDEC and AA teams.

• Ensure that FSDEC and AA have appropriate nursing and therapy staffing levels. This will include the preparation of the roster for approval by the Directorate Manager. Once this roster has been approved, the postholder will provide daily monitoring of the roster and training for colleagues to monitor the roster in their absence. The postholder will clinically participate in the roster a minimum of once a week and as the service required.

• Responsible overseeing the implementation of policies and procedures that ensure the smooth operational functioning of FSDEC and AA.

• Work as required with health and social care partner organisations, to institute integrated working practices in the best interests of patient focused care and in line with National and Local drivers.

• Develop and maintain robust communication channels with Senior Management of Health and Social Care partners, Voluntary Agencies, Borough Councils and Social Care Providers, negotiating solutions to resolve potential conflict and aid professional and productive working relationships.

• Be familiar with the use of integrated systems and any other computerised system integral to the running of the service.

• Assist in the audit and clinical governance processes to ensure the efficiency and efficacy of the service.

• Develop action plans using performance metrics to communicate and demonstrate service outcomes / new initiatives.

• Represent the department at meetings, as requested, to contribute to the development of the organisation and service delivery.

• To support the Divisional leadership team in embedding Clinical Governance and Risk Management within FSDEC and AA Services.

Human Resource Management

• To work with band 6 Sisters/Charge Nurses and therapists with specific reference to line management responsibilities and professional and personal development, to give assurance on standards of care delivery.
• In liaison with the Directorate Manager and Matron as appropriate, assume overall line management responsibility for the staff within FSDEC and AA, undertaking all duties associated with personnel and financial management, e.g., recruitment, attendance management, appraisals, personal development planning and review, organisation of staff rosters, disciplinary procedure, etc.
• To ensure that all staff access appropriate mandatory training and ensure that all training is recorded on the appropriate information system.
• Provide supervision to students within the clinical area.

Evaluation and Research

• Continually evaluate own and others practice using a range of approaches.
• Critically appraise and synthesise the outcomes of relevant research and evaluations and apply them to the improving practice.
• Undertake research in own specialist area as directed.

Innovation and Changing Practice

• Participate in the identification of service development priorities.
• Identify training needs associated with practice changes/developments.
• Lead specific areas of practice developments in accordance with Local and National policies and strategies to improve patient care.

Person Specification

rofessional/ Clinical Qualification and Experience/ Skills

Essential

• Relevant experience in Urgent Care
• Registered Nurse or Registered Allied Healthcare Professional
• Experience of facilitating clinical decision making and the application of professional judgement in complex clinical situations
• Evidence of leading successful project / change management
• Evidence of multiagency/ Partnership working at a decision-making level
• Band 6 experience

Desirable

• Evidence of working in elderly care
• Experience of working alongside social services
• Management qualification/ leadership course or equivalent experience.
• Experience of staff management

Experience Skills e.g., specialist knowledge

Essential

• Management / supervision / coordination skills
• Leadership skills
• Ability to work autonomously
• Ability to work across professional and organisational boundaries.
• Good and demonstrable understanding of staff deployment issues and staff workforce profiling/ skill mix.
• Evidence of ability to confront challenging issues taking a problem-solving approach.
• Excellent verbal communication skills
• Face to face contact, telephone contact, email
• Proficient use of IT systems
• Excellent written communication skills
• Ability to maintain accurate records.
• Proactive and self-motivated with the ability to motivate others across the multidisciplinary team.
• Well developed and proven leadership interpersonal and communication skills.
• Understanding and evidence of the principles and application of Clinical Governance.

Desirable

• Broad understanding and experience of managing nursing/therapy operational issues in an urgent care setting
• Demonstrate experience of participating in and leading change programs
• Evidence of active participation in the recruitment of staff and evidence of experience and application of retention issues.
• Experience of managing pay and nonpay budgets and taking rectification actions as appropriate.
• Able to deliver formal and informal teaching sessions to other health care professionals
• Ability to write reports/investigations

Personal Qualities

Essential

• Ability to manage conflicting pressures
• TIme management skills
• Evidence of resilience
• Autonomous working

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside and Glossop integrated Care NHS Foundation Trust
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245-NAM7AS-11-23