We are looking for an expert to lead our Telecommunications team at Whittington Health NHS Trust. You will be responsible for leading and managing our team as well as managing our critical telecommunications infrastructure and relationships. The post holder will be responsible for providing mobiles, VOIP, fixed line, bleep/pager, SMS, call centre services across the Trust and leading on projects to upgrade and develop these systems.

You will need strong team leadership and communication skills with the ability to engage across a wide group of stakeholders and build good relationships with suppliers. You should have experience in the planning, management and delivery of telecommunications infrastructure projects. You will also need the relevant technical, problem management and mentoring skills.

Main duties of the job

Be responsible for the ongoing design, planning, configuration, deployment, and maintenance of an enterprise telecoms infrastructure for the Whittington Health NHS Trust.

• Manage Telecommunications team (currently 3 staff)
• Planning and prioritising the work of the team to ensure it is delivered in a timely manner and to a high standard.
• Develop strong relationships with the Trust management and emergency planning staff.
• Manage 3rd line suppliers and contracts.
• Manage service development and planning.
• Provide leadership in identifying hardware and software purchases, ensuring that they are consistent with the Trust's IT Strategy and NHS technology guidelines.
• To lead telecoms and related projects on behalf of the Trust as required
• Resolve complex, critical and sensitive telecommunications issues
• Provide 3rd line technical support to Telecommunication team & IM& T service desk staff
• Be a source of technical and user documentation.

Responsible for the following Telecommunication services

• Mitel IP Telephony network
• Netcall Liberty Converse - Contact Centre, Patient text reminder, Voicemail
• Trust internal & external paging/ Multitone Bleep System
• Trusts ISDX PABX
• Trusts Voice network links & telephony lines
• Trust Mobile phone device fleet, connections & infrastructure
• Trust Oak Call Logger

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities

Be responsible for the ongoing design, planning, configuration, deployment, and maintenance of an enterprise telecoms infrastructure for the Whittington Health NHS Trust.

• Manage Telecommunications team (currently 3 staff)
• Planning and prioritising the work of the team to ensure it is delivered in a timely manner and to a high standard.
• Develop strong relationships with the Trust management and emergency planning staff.
• Manage 3rd line suppliers and contracts.
• Manage service development and planning.
• Provide leadership in identifying hardware and software purchases, ensuring that they are consistent with the Trusts IT Strategy and NHS technology guidelines.
• To lead telecoms and related projects on behalf of the Trust as required
• Resolve complex, critical and sensitive telecommunications issues
• Provide 3rd line technical support to Telecommunication team & IM& T service desk staff
• Be a source of technical and user documentation.

Responsible for the following Telecommunication services

• Mitel IP Telephony network
• Netcall Liberty Services Contact Centre, Patient text reminder, Voicemail
• Trust internal & external paging/ Multitone Bleep System
• Trusts ISDX PABX
• Trusts Voice network links & telephony lines
• Trust Mobile phone device fleet, connections & infrastructure
• Trust Oak Call Logger

Person Specification

shortlisting criteria

Essential

• Experience managing telephony service2 years plus

Desirable

• NHS experience

shortlisting criteria

Essential

• Project managementSignificant experience of leading and delivering telephony projects

shortlisting criteria

Essential

• Technical experiencesignificant experience - Mitel/VOIP, Bleep/pagers, Netcall/contact centres, Mobile, PABX

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

London

N19 5NF

Any attachments will be accessible after you click to apply.

220-WHT-1636