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Assistant Service Manager - Clinical Systems Service

Dorset County Hospital NHS Foundation Trust
£43,742 to £50,056 Per Annum
Closing date
3 Dec 2023

View more

Other Health Profession
Band 7
Full Time
Are you an experienced business manager or service lead, looking to take your next step in management? Do you want to develop your management skills in a new service area, and learn more about the role of digital in health care service delivery? If so, then we want to talk to you! We are looking for an experienced manager with a wealth of business and people management experience, who can bring these skills into our service.

A rare opportunity has arisen in our Clinical Systems Services team, for a non-technical manager to join the team as Assistant Service Manager. This position is available for 18 months. We would consider appointing to this role on either a fixed-term or a secondment basis. If you are applying to the post with the intention of taking it on as secondment, please ensure that you speak with your line manager prior to submitting your application.

Main duties of the job

The purpose of this role is to support the Clinical Systems Service Manager in ensuring that the Service is providing a high quality, dependable, and effective service to the Trust and to ensure that the Service is effectively represented in ICS digital/clinical systems initiatives.
  • Line management of all staff within the service, including Human Resource management tasks like recruitment, sickness management, performance management, staff 1:1s and appraisals, and annual leave planning.
  • Attendance at meetings, representing the business-related aspects of service delivery and deputising for the Service Manager.
  • Effective use of and allocation of resources to ensure successful operational BAU and project-related work.
  • Establishing, improving, and reporting against service Key Performance Indicators including promoting a culture of exceptional customer service.
  • Provide active liaison and engagement with clinical and operational services, driving improvements to service delivery and building collaborative working practices with service users and promoting the uptake and utilisation of digital solutions.
  • Business continuity, business recovery, and business resilience planning, including for planned downtimes, upgrades, and periods of Trust-wide operational pressures as well as ensuring effective co-ordination of service response to unexpected resilience events.

About us

The Digital Services team is a friendly, supportive, and dedicated group of digital professionals who are committed to providing outstanding support services to Dorset County Hospital.

The post holder will work closely with digital colleagues from services including:
  • Clinical Systems
  • Development
  • Digital Portfolio Team
  • Digital Transformation Team
  • Business Intelligence
  • Health Records
  • Clinical Coding
  • Digital Technology and Infrastructure
  • Digital Change and Training
  • Dorset ICS Partner Organisations

The post holder will also be in regular contact with clinical, operational, and management colleagues from across the organisation as well as finance, human resources, and other support services.

The successful candidate will be fully supported and be provided with opportunities to develop new skills and knowledge as part of their role.

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us atRecruitment@dchft.nhs.ukif you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person Specification

Education, Qualifications, and Training


  • Educated to degree level or equivalent experience
  • Qualification at NVQ Level 4/5 or significant training and experience in at least one of: Healthcare systems/operational management, or Healthcare information management or digital services



  • Significant and recent operational middle management experience involving budgetary, staff and service management in a healthcare setting
  • Experience of managing, implementing, facilitating, and monitoring multiple change and/or service improvement initiatives, ideally within a health care environment.
  • Experience of analysing complex information and communicating this clearly to a wide range of audiences.
  • Experience in stakeholder management has credibility and impact with peers and leaders and is able to gain buy-in to enable change.
  • Experience of developing evidenced-based policies and guidelines


  • Extensive and specialist experience in working with healthcare information systems.
  • Experienced in understanding NHS data and information management
  • Specialist organisational, procedural and policy knowledge across a range of different areas related to NHS information and data and healthcare processes.
  • Experience of developing business continuity and recovery plans.
  • Experience of setting and monitoring Key Performance Indicators in a customer-service environment.

Knowledge, Skills & Competencies


  • Excellent organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting
  • Knowledge of risk management strategies and clinical governance processes.
  • Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint
  • Use of initiative including the ability to prioritise, work to tight deadlines and work without supervision
  • Proven ability to build effective relationships across organisational and professional boundaries. Evidence of effective networking, adapting, and sharing of best practice.
  • Able to work under pressure and deal with potentially contentious situations.
  • Comfortable with ambiguity and able to flex to meet changes in business requirements.
  • Highly developed communication skills with staff of a range of professional groups and at all levels able to explain complex technical information to non-technical users
  • Excellent interpersonal and communications skills including written, verbal and presentational
  • Ability to resolve complex problems associated with healthcare information systems and develop new procedures as required
  • Ability to negotiate with staff at all levels to agree timelines, ensure task are completed or agree solutions with suppliers.
  • Effective planning skills to support resolution of complex issues and participation in new developments.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust


Dorset County Hospital



Any attachments will be accessible after you click to apply.


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