This job has expired

Operational Lead

Kent Community Health NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
1 Dec 2023

View more

Other Health Profession
Band 7
Contract Type
Full Time
The Urgent Care Services provide short term health and care support to enable service users to remain in thecommunity/home environment. This may include treating acutely unwell people that would otherwise requirehospital admission. The service also supports hospital discharges.The teams within urgent care work collaboratively in an integrated way to deliver a patient-focussed servicewhich supports the national urgent care initiatives such as virtual wards and two-hour urgent communityresponse.

Main duties of the job

o Support the Assistant Director, Head of service and Operational Manager in the strategic development of services and be instrumental in delivering the organisational objectives and values at an operational levelo Work closely with the people who use our services, families, friends and carers and play an importantcontribution in how people experience our serviceso Have the ability to synthesise information in order to present proposals effectively to decision makers(including Directors and Senior Executives) in ways which facilitate their understanding and influence pathwayso Make recommendations to decision makers in order to drive forward innovative solutions to achievebusiness objectives, standardisation, service improvement strategies and financial efficiencies linked toprescribed care or identified projectso Communicate effectively and appropriately with clinical staff, the leadership team and internal and externalcolleagueso Support the Operational Manager with line management responsibilities of the service including appraisal,supervision, sickness absence managemento Lead the CQUIN programme at local level, embedding and sustaining the principles into clinical practiceo Have a key leadership role, acting as a role model for otherso Ensure that the team provides effective care planning which meets professional standards and is incollaboration with services users and carerso Facilitate reflection on service delivery and identify areas of quality improvement

About us

One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent

We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

We've signed up to be a real UK living wage employer. The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we're delivering our pledge to be the best employer

Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 8th December.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Person Specification



  • Registered health care professional (NMC or HCPC registration) with a minimum of 5 years of experience in health improvement environment Health related degree and evidence of relevant post graduate development at Level 6 Evidence of Post Graduate Specialist qualifications relevant to area of practice Management or supervisory qualification / programme of study


  • PGCE or Certificate in Education Working towards Master level study



  • Minimum of 5 years' experience in area of practice Experience of leading and managing teams Experience of developing policy and service development plans with practical experience of change management. Practical experience in managing health related projects/complex caseloads Supporting others (mentor / educator / supervisor) experience


  • Experience with the use of Microsoft Office and a variety of IT packages (E-Pay / E- roster/ TAPs/ RIO)

Special Knowledge and Expertise


  • Understanding of National Service Frameworks and NICE guidance relevant to care setting and its application across health care services Evidence of continued relevant professional development and implementation in practice within the last 12 months Proven ability to develop effective partnerships to achieve practical outcomes across organisational boundaries including statutory organisations, external agencies, community and voluntary organisations Supporting others (mentor / educator / supervisor) experience

Skills & Abilities


  • Ability to manage time effectively, prioritise and work under pressure to meet deadlines Ability to work effectively with a variety of people at all organisational levels across different sectors including areas of social deprivation Ability to communicate complex, sensitive information to individuals and groups Strong influencing and negotiating skills Highly developed facilitation skills Ability to deal with conflict

Personal Attributes


  • Ability to motivate and organise others to ensure best practice. Ability to manage and lead change Ability to work under pressure and deal with conflict Flexible and adaptable Confident and approachable

Ability to manage


  • Able to support the implementation of local and national agendas for health Ability to prioritise care delivery in a professional manner, considering Trust policies and procedures. Ability to manage own time effectively.

Employer details

Employer name

Kent Community Health NHS Foundation Trust


Trinity House


TN25 4AZ

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert